State Grid Jingmen Power Supply Company: Strengthen the supervision of the "consultation pulse" power supply service

"As the unit unit of the grass -roots power supply office, closely linked with customers, we must take the customer's electricity to answer questions and solve the power of power handling as the political work of serving the people's livelihood and optimizing the business environment. Phenomenon". Recently, the disciplinary inspection personnel of the State Grid Jingmen Power Supply Company went to the Xianju Power Supply Center to carry out the "double inspections" work, and the on -site request for the personnel of the power supply center.

In 2022, the company's disciplinary commission supervised and improved service efficiency as a key task in the year of the year. Multiple measures to strengthen supervision, "consulting the pulse" power supply service field, and fully optimized the business environment.

The first is to strengthen the supervision of the team and optimize the service system. Implement the "first -leading" supervision and leadership team at the same level of supervision, and carry out the special operations of the marketing front "turning style, sinking line, visiting customers, and strengthening communication". Listen to the truth, investigate the truth, grasp the supervision, and promote the implementation of supervision responsibilities.

The second is to strengthen collaborative linkages and consolidate supervision. The company's disciplinary committee and professional departments focus on issues of frequency of frequent issuance in the field of power supply services, and establish a "disciplinary inspection+professional" coordinated supervision closed -loop management mechanism. Continue to carry out the "consultation" activity of power supply services, focusing on "three designated", illegal charges, and getting cards such as "small micro -corruption" in the field of power supply services. In accordance with the principle of "four do not let go", check the rectification and accountability of the problem, and ensure that the root causes are in place, the rectification of the problem, and the accountability of accountability.

The third is to enrich the methods of supervision and enhance service effectiveness. Continue to explore digital supervision methods, use the "Big Data Supervision" platform to carry out linkage supervision 3 times, and 18 hidden dangers. Carry out service improvement "double inspections" activities, focusing on work around high -quality services, industry expansion, measurement management, electricity bill management, emerging business, marketing security and other aspects of the business hall and marketing operations of 17 power supply units 8 times. There are 25 problems.

In the next step, the Discipline Inspection Commission of the State Grid Jingmen Power Supply Company will continue to carry out the special governance work in the field of power supply services, strengthen the rigid implementation of the system, focus on tracking the rectification and implementation of the outstanding problems in the inspection, and use field visits and other forms to widely listen to customers' opinions from the opinions of customers. And the appeal, the full coverage of supervision, and continuously enhance the customer's "sense of gain". (Wu Jingjing)

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