The Beijing -Tianjin -Hebei Consumers Association organized rectification suggestions to "small genius"

Newspaper (Reporter Wan Xiaodong Li Jian) ​​On August 18, Beijing Consumer Association, Tianjin Consumer Association, Hebei Consumer Rights Protection Committee (hereinafter referred to as the Organization of the Three Places Consumers) and Guangdong Xiaoti Technology Co., Ltd. The company (hereinafter referred to as the small genius company) held the "Circular T1 Children's tablet computer rectification and communication meeting". For the rectification suggestions made by the Three Consumers Association, the representatives of the small genius company promised all the promise to accept it on the spot.

In mid -July, Beijing Consumers reported that some games and comics such as the small genius T1 children's tablet applied store contained bloody violence and induced the bad content of illegal crimes. Big social response; on July 18, the Three -place Consumer Association organized a joint contract to talk about the small genius company and issued the "Query Letter" to it (see the "China Consumer News" on July 11, 2022, "" Little Genius " "So selected high -quality content for children?" On July 20, 2022, the "Beijing -Tianjin -Hebei Consumers Association Organizing" Little Genius "").

On July 27, Xiaoyi Cai Company replied that the company's departments have "discovered problems in time and rectified in time." After receiving the reply, the Three Consumers Association organized a number of discussions on the incident on this incident.

At the "T1 Children's Tablet Tablet Computer Issue Rectification and Communication Meeting" held on August 18, Yang Xiaojun, Secretary -General of the Beijing Consumer Association, promoted to the small genius company and explained the laws and regulations on consumer rights. There are problems that infringe on consumer rights and their behaviors to download the APP downloaded by children's tablets.

In 2022, Wang Shou, the Secretary -General of the Beijing -Tianjin -Hebei Consumer Rights Resources Alliance and the Secretary -General of the Hebei Provincial Consumer Protection Commission, submitted a rectification suggestion to the small genius company on behalf of the Three Consumer Association, requiring it to re -report the rectification report to three before August 28 Elimination association. The main content of rectification suggestions includes:

It is recommended that Xiaoyi Cai announced the "Notice". In its official channels, "China Consumer News" and the WeChat public account organized by the Three Consumers Associations, the "Notice" is published to respond to the society's attention to the incident. The content includes but is not limited to: the responsibility, emergency measures and the next rectification plan that can be downloaded in the situation of adverse content apps, and the awareness and timely apology of the small genius company.

It is recommended to take a cure measure to block the loopholes. Immediately upgrade the product software system involved in remote downloads, ensure that minors do not have the opportunity to use APPs exceeding their age groups, and ensure the legitimate compliance of the APP. Take effective means to ensure that users who have sold the products can no longer use apps that have been downloaded to tablet computers with bad content. At the same time, specific implementation measures are published in official channels.

It is recommended to stop sales and operate products involved. Before completely eradicating the problem of downloading to tablet computers, the unprecedented inventory of the same type tablet computer is not sold.

It is recommended to suspend related publicity. Before the loopholes are completely blocked, the content of the content is legally compliant and fully conforms to the characteristics of children, the "children's tablet", "tablet designed for children", "selected high -quality content, each content is required for safety inspections before the shelves are on the shelves. "Related publicity to avoid misleading consumers.

It is recommended to establish a direct channel for complaints with the Consumer Association. Complaints about the "small genius" accepted by the Consumer Association can be upgraded, responded positively, and quickly resolved.

Representatives of Xiaoyi Cai Company accepted the rectification suggestions organized by the Three Consumers Association, thanking the China Consumer News and the supervision of the Three Consumers Association. He said that the company had suspended the sales of the product and launched a full quantities of investigation and disposal of doubts to confirm that the violation of the APP was immediately removed and never on the shelves. Emergency release of new system versions to optimize the functions of parent -end management and control, application control, etc., and the parent -side APP increases the "remote installation" function. At the same time, through a 24 -hour customer service hotline, official mini -program exclusive customer service, etc., it quickly accepts user complaints and suggestions. The representative of the small genius company promised that the company will conscientiously implement platform management responsibilities, improve the relevant internal management system, and continue to strengthen application content security management.

Zhang Zheng, Secretary -General of the Tianjin Consumer Association, expressed his affirmation of the timely rectification of small genius companies. He said that he hoped that the small genius company would continue to strengthen management from the perspective of user experience, standardize publicity, improve after -sales, and improve and consolidate goodwill in the process of providing products and services to consumers, and highlight corporate social responsibility.

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