Some outlets are postponed to close the door, weekends, and special windows for the elderly ... Bank of Shanghai takes multiple measures to deal with the peak of business handling

In order to further do a good job of outlet financial services, many banks in Shanghai have launched a series of targeted measures today. While doing a good job of health management of outlets and preventing customer flow gathering risks, we will further strengthen customer care, especially for age and disability. For special customer bases to meet the centralized needs of citizens to handle business needs.

Recently, the business of financial business, especially the elderly, new citizens, small and micro -enterprise owners, and individual industrial and commercial households has ushered in a peak. Many citizens report that some banks have a long queue. Some outlets only have 60 appointment numbers a day to get first first, which leads to some elderly offline business. It may take several days to wait for several days.

In this regard, the Shanghai Banking Regulatory Bureau issued a notice last night, requiring banks to make every effort to ensure that the business outlets should be opened on the basis of the full efforts to prevent and control the epidemic prevention and control work. For key outlets that have a concentrated population in the surrounding communities and the development of pension business, measures should be adopted with measures and other measures to extend the service time and improve service efficiency.

As Shanghai's largest pension bank, Bank of Shanghai opened full horsepower to serve the financial needs of elderly groups. It is understood that the bank's depreciation employee support outlets were set up. During the peak passenger flow, nearly a thousand employees went to the front line to support each day.

Under the premise of ensuring the strict implementation of the epidemic prevention and control, Bank of Shanghai stated that it will continue to strengthen effective service measures in the early stage, further strengthen customer care, and improve service standards and service quality. " Specific measures include: Support the appropriate delay of the closing time, and provide emergency external services for the closing time, two days and weekends; combined with the actual green channel or special service window of the outlets, add love seats, and provide care with the application of "old nucleic acid assistance" and other cares. Service; through the drainage to the nearby outlets, provide a warm service for reserving contact information and active notifications of people who need care; according to venue conditions and customer flow, adding shade (rain) sheds, outdoor waiting seats and other convenience facilities; Take the initiative to provide heat -proof cooling supplies such as drinking water and fans for people who need to care for the loving people, provide rain avoidance facilities, and make anti -skid prompts.

Shanghai Rural Commercial Bank also pushed eight measures today. While focusing on the prevention and control of the epidemic, it further launched the outlets "to open", extend the business hours, make an appointment in advance, open up the "green channel", provide on -site door -to -door on -site door Service, fine service management, real -time queuing monitoring, and sufficient cash inventory.

As one of the main banks issued by the city's pension, Shanghai Rural Commercial Bank has more than 330 outlets in the city. The opening of the outlets and machinery should be fully opened to improve the processing capacity of passenger flow.

In order to actively respond to the increase in passenger traffic after some outlets, since June 7, Shanghai Rural Commercial Bank provided differentiated business hours in combination with the characteristics of various regional outlet passenger flow. In the relatively concentrated passenger flow, especially for the concentration of elderly customers, according to the characteristics of the elderly customers, the business hours of the outlets will be advanced or postponed in a timely manner. As of now, nearly one -third of the entire bank has extended business hours by opening or delayed closure of the door in advance, while further increasing the number of business outlets on weekends.

Considering that ordinary people, especially elderly customers, urgently hope to receive pensions and handle the transfer business of deposit in the first time, Shanghai Rural Commercial Bank fully considers customer needs and moods under the condition of strict implementation of the epidemic prevention and control. The number, especially for some outlets with a large number of customers, shall be used to distribute the number of subsequent business daily numbers in advance to distribute the customer, so that customers can rest assured as soon as possible.

At the same time, each outlet is set up with green channels such as seniority and disability, and sets green channels for special customer groups that are old and physical and physical in love through love windows, and use outlets to provide priority services for special customer bases.

The Bank of China Shanghai Branch also stated that in order to further reduce the waiting time of the customer hall, according to the outlets of the outlets, on the premise of ensuring the strict requirements of the epidemic prevention and control, the service guidelines for special groups such as the elderly will be formulated in a timely manner. For the elderly customer bases such as pension collection, deposit date, and social security capital issuance to handle more businesses, the bank has set up exclusive waiting channels and exclusive service windows to provide specialized windows to quickly handle and reduce the waiting time for elderly customers.

Author: Tang Weijie

Edit: Zhou Yuan

Editor in charge: Rongbing

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