Take root in the front line, use professional warming service

Chen Lixia is a post -90s young man. Since 8 years of work in customer service, he has moved a group of customers with meticulous and thoughtful services, creating a "myth" with a customer satisfaction rate of 100%. She is the "multi -faceted" of the complaint handling team, the "career" of the customer's service, the front -line service whistle, and the customer's voice spokesperson.

Response quickly and intimate service

During the prevention and control of the epidemic, Mr. Huang, a customer engaged in live broadcast work, reported that the speed of uploading on the Internet suddenly became slower, affecting the live broadcast effect, and called the customer service hotline for help. After receiving the work order, she contacted the customer for the first time and asked the customer's network in detail. Combined with the situation of the customer's report, Chen Lixia conducted efficient communication and detailed discussion with the professional department, tailored solutions for customers, quickly arranged network optimization personnel to test the network to test the network situation, and maintain the synchronization of communication with customers to solve the problem of synchronization of communication. Progress, eventually solve the problem of customers properly. The serious and responsible work attitude and meticulous and patient work style have been fully recognized by Mr. Huang. "It is not easy for everyone to solve the problem in such a short time in such a short time."

Renpan and resentment are competent

Chen Lixia has always worked hard to deal with customer complaint services, regardless of personal gains and losses. In the process of service, she will inevitably encounter some negative energy pouring. She can always turn rot. Through her intimate, careful and patient service, she melts customers, moves customers, and finally solves the problem, and has won praise. The particularity of customer service work often occurs in unbalanced work and life. Chen Lixia has always faced calmly. She believes that her diligence and hard work can be outstanding every challenge, and she can take into account a good family life. Essence

Chen Lixia said: "Although I am just an ordinary customer service employee, in ordinary posts, engage in ordinary service work, but can make customers feel the warmth of spring and feel the personalized service of 'moisturizing and silent'. It's the embodiment of my value. "

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