State Grid Silver Power Supply City Branch: Smile hanging on the face and serving in the heart

"Hello, uncle, do you want to pay electricity bills?" "Girl, you show me, how much is the electricity bill, I don’t know the house number, my name is Zhang Mingliang, and I live in Xiangyang Village." In a hurry, I will help you inquire. "" Thank you, your service is good, otherwise I don't know what to do with my old lady. "" You are so polite, this is what we should do, you go slowly. "

A simple business dialogue is the trust and encouragement between each other, and responsibility and responsibility.

"Ding Bell Bell ..." The rapid phone ringing sounded.

"Hello, what business do I need to handle?" "Hello, my family is out of power, I just paid the electricity bill, why haven't you come?" Where to do it? "

In the Urban District Business Hall of the State Grid Silver Power Supply City Branch, every day, when you receive a call from consulting electricity charges and electricity prices, industry expansion, renamed transfer, online payment methods, etc., staff will patiently answer them one by one. Remember in my heart, urgently use the households, and think of what users think, and "solve problems" for users.

Small positions, great responsibilities. The A -level business hall of the urban branch company is actively carried out various businesses to handle various businesses based on "intentional service, customer satisfaction as pursuit, and smile service." In order to facilitate customers, the business hall sets up functional areas such as business processing, electricity bills, and information announcement; implementing the first question system, one -sided, no weekend, and unparalleled work system; Power supply service hotline "95598". In order to better serve users, branches actively carry out business training, from optimizing the business environment, obtaining electricity, expanding the time limit of the industry, low -voltage investment interface, market -oriented transaction electricity price, online State Grid APP business processing, fifteen red lines The company's system will be explained one by one to improve employees' business capabilities and emergencies response capabilities. And use the new power business before the class, "Electric E Loan" and "Electric E Profile". During the process of handling business, small and micro enterprises who have difficulty paying are actively promoting the "electric E loan" business, and sincerely serve it.

The urban business hall actively fulfills the "high -quality, convenient, standardized, sincere" power supply service policy, and sets up a bridge and link between power supply companies to communicate with power users. (Yan Jie)

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