"Three One" meets the needs of the people's diversity of social security needs

"Three One" meets the needs of the people's diversity of social security needs

Wang Xinzheng Huang Yanpeng

Shandong Qingzhou Rural Commercial Bank in -depth implementation of the overall work ideas of the "123456" party committee of the Provincial Party Committee, practice the service concept of "customer -centric", vigorously promote the third -generation social security card, continuously improve the quality of service, warm heart and intimateness with heart and intimateness And worry -free financial services meet the diverse financial needs of customers. Up to now, the bank has issued a total of 1.07 million bank cards, the number of social security cards has reached 380,000, and the number of electronic social security cards has exceeded 28,000.

Warm heart service one card smoothly

Liu Jiajun is a retired employee of the Qingzhou Cigarette Factory. Pension treatment needs to be issued and collected through social security cards. When she handled business at the Inclusive Financial Service Station of Dayi Washington, Qingzhou Rural Commercial Bank, they exchanged with the staff and found that the service station could apply for social security cards. Social security cards that integrate medical insurance and financial functions. After getting a social security card, she was happy to like the warm service of the Rural Commercial Bank staff.

In recent years, as the third -generation social security card business has been widely promoted, social security cards have become an important link between the masses, an important bridge for serving the masses, and an important carrier for the people. It is a veritable people's livelihood guarantee card. The bank reached a strategic cooperation intention with the Municipal Social Security Bureau in combination with the actual situation, opened a new model of "social banking" cooperation, met the financial needs of the people, improved the satisfaction of the people, and provided strong financial financial financial development for the county's economic and social development. Assure.

At present, the list of various types of "one card" (savings and social security card) issued by Qingzhou Rural Commercial Bank has reached 45 applications, covering the issuance of human resources and social security, medical purchase, government services, benefit the people and farmers subsidies. , Traffic travel, cultural tourism, elderly care services, disabled services, student aid distribution and other applications.

Careful service

"Thank you, thank you so much!" Ms. Gao held the staff's hand excitedly and thanked him.

Ms. Gao was anxious in the lobby of Qingzhou Rural Commercial Bank business department, and she was worried about the hospitalized children. Because of negligence, she has not handled her social security card for children. Now that the child is sick and hospitalized, the doctor asked Ms. Gao, who was anxious because of the child's illness.

While appease Ms. Gao's emotions, the bank's staff is directed by a special person to verify the customer identity, call, and fill in the business list. The entire processing process is crisp and neat. When she fell, the sorrow on her face also swept away, and Ms. Gao thanked. The staff smiled and said, "It's okay. The Rural Commercial Bank is our own bank. What are the problems in the future? Although we find us, we will solve it for you as soon as possible!"

At present, the bank has set up social security card counters in 14 branches in the jurisdiction to configure full -time staff to reduce the waiting time for customers to queue up to ensure that the social security card is issued, activated, and payment. Internal residents cannot go to the site to handle the actual situation due to special reasons, formulate detailed on -site service solutions, use wireless devices such as mobile terminals, social security card mobile card making machines, reasonably arrange on -site service time, go deep into town, villages, and communities to carry out social security Card -door reporting, reissue and other services, effectively improve service quality.

One -stop service settlement

"From the village to the county seat, the mountain road is eighteen bends. It takes more than 3 hours to take a car back and forth. The body is really unbearable." Lady Tian, ​​who lives in Yangji Village, Miaizi Town, took the new social security card and said, "Thanks to you, you After the Rural Commercial Bank staff was busy, I helped me solve the problem! "

Mrs. Tian is 90 years old this year. Although the essence is very good, the legs are inconvenient in the early years due to illness. They can only rely on wheelchairs to barely act. Due to the loss of ID cards, they have been unable to implement the change of social security card switching. The old man's ID card is done, but because of the inconvenience of movement, he cannot go to the bank outlet to apply for an account opening business. It is related to the old man's pension collection. Inner Temple Sub -branch seeks help.

After learning about the situation of Mrs. Tian, ​​the bank immediately opened the "green channel" for the elderly, arranged for the bank's operating supervisor and comprehensive teller to provide "one -stop" service to the old lady, patiently verifying the relevant situation and collecting authorization to handle it. Data, in less than 3 minutes, the new social security card was sent to the hands of the old Mrs. Tian. The old man was very happy and praised: "Thank you, there are rural commercial banks. Okay! "

The bank has always strengthened its responsibilities, continued to strengthen the attention of financial services in special groups such as the elderly, and actively promotes the traditional virtues of respecting the elderly, respecting the elderly, and loving the elderly. Use actual actions to provide "one -stop" heart -warming financial services for elderly customers.

People with responsibility, feelings, and temperature are not only reflected in the original intention of serving the "agriculture, rural areas, and rural areas, but also in the bits and pieces of" doing practical things for the masses ".

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