China Ping An launched a level Ⅱ emergency response to quickly respond to the Sichuan Luding earthquake. 12 reports have been received and emergency rescue is started

At 12:52 on September 5th, a magnitude 6.8 earthquake occurred in Luding County, Ganzi Prefecture, Sichuan. The depth of the earthquake was 16 kilometers, and the sense of earthquake was obvious. At present, the earthquake has caused 7 people to be killed, and the damage of roads, communications, and houses is being checked.

After the earthquake, various insurance subsidiaries under Ping An of China quickly launched emergency measures such as customer inspections and urgent rescue, and fully cooperated with the local government's rescue work deployment. The "Ping An Guardian" rescue service team of the Ping An Property Insurance Sichuan Branch has rushed to the earthquake area and will fully assist in participating in earthquake relief and casualties.

As of 17:00 on September 5, Ping An China received a total of 12 customers reporting, including 11 car insurance reports and 1 family property insurance report. Ping An Property Insurance contacted customers for the first time, and the current claims services are advancing in an orderly manner.

It is reported that the first time Ping An established a major emergency group with Ji Guangheng, deputy general manager of the group, Ji Guangheng, the chairman of Ping An Property Insurance and CEO Sun Jianping, the Secretary of Ping An Life Party Committee, Yang Yan CEO Gan is the people, Zhu Yougang, chairman of Ping An Health Insurance, Hu Yuefei, President of Ping An Bank, Sheng Ruisheng, Secretary and Brand Director of the Group's Board of Directors, and Wang Zhiliang, Chief Executive Director of the Group. For the first group meeting, the subsidiaries and local institutions of Sichuan were coordinated to carry out various tasks such as emergency disposal, customer inspection and claim services.

At present, China ’s life insurance, property insurance, pension insurance, health insurance, etc. have launched emergency plans for major emergencies for the first time, set up emergency treatment teams, verify and investigate customers, launch emergency rescue emergency service measures, open fast claims green green green Channels, cancellation of fixed -point hospital restrictions, non -guaranteed claim services, medical expenses and other emergency service measures. Regardless of whether Ping An customers or not, you can contact customer service staff to get relevant help by calling the 24 -hour service hotline of Ping An's 24 -hour service.

Natural disasters are ruthless, but willing to be safe! Ping An of China said that the moment of major disasters was when the value of insurance was manifested. The company will continue to pay close attention to the progress of the disaster, make every effort to mobilize the resources of all parties to assist in the rescue of the earthquake area, continue to investigate the situation of customers, and ensure that various emergency services, fast claims and customer care service measures are in place.

Ping An Life Insurance:

1. Quick reporting channels: The first time the claims are announced, and the ways to inform customers and family members to seek help (service hotline: 95511; Takamoto APP report; contact agent reporting the case);

2, 7*24 -hour response mechanism: During the disaster period, the 7*24 -hour dedicated line duty mechanism is deployed, comprehensive monitoring of online and offline;

3. Cosmetics Green Channel: Start the emergency treatment mechanism of claims in time, set up a claim emergency treatment team, and open the green channel for claims;

4. Simplify claims procedures: For customers who have caused dies for major emergencies, you can apply for death claims according to the list of relevant departments;

5. Active claims service: Fast payment of compensation, if the customer requires to pay, the company actively compensates for compensation, and arranges claimers to condolences to visit and appease customer emotions;

6. Open special case pre -compensation service: According to the progress of the accident verification, combine the client's injury to start the special case pre -compensation process, and pay the compensation;

7. Cancel the restrictions on fixed -point hospitals and self -funded restrictions.

Ping An Property Insurance:

1. Provide guidance for disaster response rescue: open 24 -hour 95511 emergency contact hotline, increase the guidance of emergency category such as reporting and rescue, and provide guidelines and process guidelines for disaster response;

2. Open the green channel for claims: immediately investigate the company's underwriting situation, provide 7*24 -hour report acceptance, open official website, WeChat, Weibo, Ping An good car owner APP, Ping An Enterprise Bao APP and other online reports and fast claims channels;

3. Provide rescue assistance services: unite rescue companies and cooperation units in various places, dispatch peripheral rescue resources, and ensure 7*24 hours of rescue work;

4. Demonstration of Demand: Under 50,000 yuan of property insurance cases affected by the accident, no maintenance contract, invoice, etc. proof, and the original financial account book; the client directly causes accidental injury accidents due to the accident. If the conditions for disability of accidental disability, you will no longer be identified separately;

5. Simplify accidental claims application procedures: The client caused an accident due to the accident. If the relevant government departments determine the death and officially announced in the death list, the beneficiary can get the insurance premium before supplementing the death certificate and other materials;

6. Maintenance and coordination: Coordinate and cooperate with the repair plant to quickly fixed, disassemble and clean the insurance vehicles, and settle the loss of minor vehicles, and set the damage to the damage.

7. Compensation pre -compensation, quickly get the account: actively pre -compensation for the certain losses. After the case is completed, the case is required to take the initiative to send the compensation.

Ping An Pension Insurance:

1. Actively exclude the situation of danger: obtain a list of casualties and investigate multiple channels, and provide warm and convenient services to customers and family members in time;

2. Open the green claims channel: The claim application for insurance customers will be arranged to guide and give priority to the whole process;

3. Cancel the restrictions on the designated hospital: customers who are in danger, but the clinic is near, and the hospital -level restrictions that are not agreed in the terms;

4. Calculating claims without insurance orders: Customers from insurance, verifying the basic information of the policy and the company's information database can be accepted without insurance policies;

5. Simplify claims procedures: Those who have been diagnosed by the hospital and are reviewed by our manager's claims to meet the conditions for severe illness and disability payment in accordance with the contract, may not be identified separately; You can apply for claims in accordance with the list of deaths, without providing certification materials for death; 6. Prepaid compensation: For customers who are treated in the hospital, provide prepaid compensation services to relieve the pressure on customers' treatment funds.

7. Open service hotline: Open 7*24 hours 95511-6 customer service hotline to ensure that customer communication channels are smooth.

Ping An Health Insurance:

1. Collect the list of accidents and check whether there are insurance customers for insurance;

2. Provide the medical expenses settlement or pad service within the scope of the customer -eximing customers, and exempt from pre -authorization of customers injured in this accident;

3. Open the green channel for fast claims to give priority to major emergencies claims;

4. Simplify claims materials: The compensation of this emergencies does not need to provide an accident certificate; if the basic information of the insurance policy provided by the applicant is consistent with the insurance company's information, it can be accepted without insurance policies;

5. Simplify accidental claims application procedures: If a client causes accidents due to the accident, if the relevant government departments have determined to die and officially announced, they may apply directly for dying claims, death certificates, and registration certificates of hukou registration. Subsequent supplementation.

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