Coordinate the "dual guarantee" of epidemic prevention and control and financial services

Coordinate the "dual guarantee" of epidemic prevention and control and financial services

Xi Lei

On August 31, a new crown pneumonia epidemic occurred in Xiajiang County, Jiangxi Province. Winning the epidemic prevention and control resistance, local financial forces cannot be absent. Jiangxi Xiajiang Rural Commercial Bank took the initiative to act as financial responsibilities, quickly increase financial support for the prevention and control of epidemic, and contributed financial forces to win the prevention and control of the epidemic.

Together, keep financial services "zero distance"

"I am now in Guangdong, and the funds are a bit difficult. It is estimated that the loan will not be returned. Now the epidemic at home cannot be returned, and the loan cannot be renewed. What can I do?" You can implement the "tolerance and shortcomings" emergency response measures through effective means such as video conferences. We can help you handle the exhibition period according to your status quo. In this way, we add WeChat, I will videos to teach you to handle ... "This way The dialogue has become the daily work scene of the bank.

Online one -to -one service docking customers

Online one -to -one service docking customers

During the very time, the bank strengthened online financial services. In WeChat public accounts, WeChat groups, and circle of friends, "mobile banking social security cards and functions", "online services are not snoring, easy to handle at home", "can easily be easily during the epidemic situation, it can also be easy to relax during the epidemic situation. To handle payment "and other content, forward the two -dimensional code of employees Baifu small shop business card and mobile banking to increase online business processing channels; move financial services to online, and outlet staff actively actively via WeChat, SMS, telephone, etc. Establish connections with customers online channels to remind customers to do a good job in epidemic prevention protection, understand customer financial needs, and actively guide customers to use electronic channels such as mobile banking, online banking, "E Baifu" Internet financial platform, so that customers will not leave home without leaving home Financial services such as transfer remittances, living payment, self -service loans, electronic social security cards, and social security card activation have always maintained online status with customers, so that financial services "do not snooze" and "do not drop the line". At the same time, the bank has increased the inspection of self -service equipment, prepared sufficient cash for self -service equipment in a timely manner, and fully guarantee basic financial services during the epidemic.

Send charcoal in the snow and twist into a difficult "one heart" when they spend together

Members of the team go deep into the outlets

"From September 1st to 5th, the customer managers of the entire bank have contacted 295 households. In addition to the already credit loans, more than 70 households have financing demand and estimated financing demand of 22.75 million yuan. During the period, loans have been issued online through online 267 1,493 million yuan. "This is a report on the daily customer docking and online credit of Xiajiang Rural Commercial Bank. The bank will implement a list of small and micro enterprises, individual industrial and commercial households, new agricultural entities, social security card customers, unused credit customers in the past three years, no other credit contract customers, Internet financial potential credit customers implement list management, one -to -one Carry out a large -scale docking in order to meet the credit requirements of the epidemic prevention and control of the main body of the subject, the loan is preferred, and actively connects the financing needs of financing.

Members of the team go deep into the outlets

In addition, the bank sorted out and investigated the recent expired loan, and customers who had a greater impact on the epidemic and temporarily had difficulty in repayment. In preferential interest policies; if the customer contract is not expired and the loan expires, it is recommended that the customer shall pay the loan online after returning the loan; the implementation of differentiated financial services shall be Customer loans have been appropriately reduced for penalties for overdue, and the application for overdue records cannot be reported. It also makes full use of PBC loans to issue low interest rate loans to inclusive small and micro enterprises, focusing on financial rescue difficulties.

Work together to win the epidemic prevention and control "sniper war"

Members of the team go deep into the outlets

The bank takes full efforts to do a good job in the prevention and control of the epidemic. After this round of epidemic, the party committee of the Xiajiang Rural Commercial Bank heard the news and immediately held a meeting of the epidemic prevention and control work. The emergency response of the epidemic was initiated. Research and judge the situation of the epidemic prevention and control, press the duties of various departments and outlet epidemic prevention and control, arrange the deployment of epidemic investigation, personnel management, material guarantee, operation management, public opinion control, supervision and inspection and other tasks, carefully dispatch the entire epidemic prevention and control and Financial services. Members of the party committee of the bank sinking at the forefront of the epidemic prevention and control, penetrating the grass -roots outlets, touching the truth, stating progress, making up for shortcomings, checking loopholes, timely solving the difficulties and problems in the prevention and control of the epidemic, ensuring the prevention and control of the epidemic. Illegal.

Members of the team go deep into the outlets

At the same time, the bank organized party members and cadres to take the lead in abide by discipline and rules, take the lead in propaganda guidance, take the lead in promoting social righteousness, take the lead in doing good protection, take the lead in adhering to their posts, and take the lead in doing a good job of financial services. In addition to the post, four volunteers participated in the order maintenance of the two communities' nucleic acid detection points, and strived to be the "Ji Pioneer" of the epidemic prevention and control.

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