One -stop service of "offline+online+self -service machine+medical insurance bureau" one -stop service

In order to improve the medical service experience of patients and allow the masses to handle medical insurance business without leaving home, Nanda First Affiliated Hospital Integrated Medical Insurance Business launched a one -stop service such as "offline+online+self -service machine+medical insurance bureau running for self -service". Today, the original single offline window service expansion is a multi -channel service model. The patient "runs only one trip", and even "without running a trip" can run all medical insurance business.

Optimize offline window service

On the first floor of the Donghu Hospital Comprehensive Service Center, the hospital has created an efficient and convenient medical insurance service area. Here, patients can complete the "offline queue" and "self -service processing" business. After the number is taken, the patient only needs to sit waiting for the buffet call machine call. The lobby display will also be lined up through voice. You can understand the queuing progress in real time. To a certain extent, it improves the situation of standing in line for a long time.

The lobby is also equipped with convenient equipment such as old flowers and wheelchairs. It has a "orange heart to help the old" medical insurance service window to handle business for the elderly and provide a "green channel" for "one sentence" consultation.

Completion of online full process

In order to further simplify the patient's medical treatment process, the NTU Affiliated Hospital has all moved the application business of chronic diseases, dual -channel applications, external trauma applications, and maternity approval to the line. Patients can handle related businesses directly on their mobile phones to realize the "hand -in -hand office" of medical insurance services. "Do it right away."

1

Follow the WeChat public of the First Affiliated Hospital of Nanchang University,

Click to enter the application interface of the medical insurance center

2

Enter the application interface

3

Patients fill in the information and submit the application

4

Preliminary review of the staff of the Medical Insurance Office

5

Experts complete the second approval review

6

After the processing is successful, the WeChat public account push message to the patient,

And provide the application form with the download cover with the electronic seal,

Let the patient download and save as an outpatient card card.

For patients who do not use smart machines and do not want to line up, the hospital is also equipped with a "medical insurance self -service service machine" in the medical insurance service center, supporting ID cards, electronic medical insurance vouchers, medical insurance cards and other login methods, and it is equipped with a special guidance site. operate. The insured persons can prepare the relevant materials, and you can directly apply for a number of businesses such as chronic disease declaration, fertility admission application, external trauma appraisal application, dual channel application, and dual channel application on the self -service aircraft. You can get the approval progress and results.

Medical insurance self -service service

Aiming at the business of “Flexible Employees Medical Insurance, residents' medical insurance and suspension insurance, college student medical insurance suspension”, etc., it is necessary to go to the medical insurance bureau to handle it. Self -service machine ". In the self -service aircraft, insured personnel can inquire about personal medical insurance information, medical insurance cards and other services through ID cards, electronic medical insurance vouchers, medical insurance cards, etc., medical insurance information, and special disease information. Patients do not need to go to the medical insurance bureau, and they can complete the relevant business inquiry in the hospital to complete the relevant business inquiry. And handling.

The Medical Insurance Bureau's self -service aircraft was placed in the hospital

"It was very troublesome to apply for these businesses before. Nowadays, you can do all of them without lining up in the hospital. There are also staff to guide us step by step. It is really convenient to see a doctor!" A patient said.

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