Do not want to "pick up the car", more than a hundred Hubei region ideal ONE car owners collectively complained

Jimu Journalist Zhong Zhou

Video editing Zhongzhou

The collective complaint about the ideal ONE owner is still fermenting.

On September 6, Jimu News published a report on "The Ideal ONE is about to discontinue production, and some car owners expressed dissatisfaction", which aroused the attention of many netizens. On September 7, a number of ideal ONE owners in Wuhan called the electrode news hotline, complaining similar issues, hoping to apologize for the ideal car and compensate for differences.

The owner said that "it is uncomfortable to be cut chives"

Many car owners said that they repeatedly asked whether L8 will be listed in the near future during the car purchase period (the interviewee confession)

At 1 noon on September 7, Jimu Journalists saw more than 30 ideal ONE owners who were in the ideal automobile Wuhan Delivery Center on the Ideal Automobile Delivery Center on the second road of Jiangxia District, Wuhan City. Most of them were from June to August. The official guidance price purchased the ideal ONE.

Among these car owners, Mr. Chen, the owner, is the latest "get on the car".

On August 30, Mr. Chen spent 342,800 yuan to buy an ideal ONE. One day later, the ideal car officially announced that the ideal L8 as a replacement model will be released and delivered in November. At the same time, the ideal ONE discounts 20,000 yuan in the terminal and will gradually discontinue production.

"Until the end of the payment, I was still asking if there was a discount that L8 would be listed in the near future." Ms. Zhang told Jimu Journalists that she ordered an ideal ONE in the Moore City Exhibition Hall in Wuhan on April 10, because more, because more The cause of the car has not been able to pick up the car. Beginning in June, Ms. Zhang, who knows the ideal L8 from the Internet, has often asked whether the matching sales can be re -re -made of L8, but they have been told that there is no listing plan. Because the deposit was about to fail, Ms. Zhang paid the remaining ending on August 5 and bought the ideal ONE for 349,800 yuan. Ms. Zhang said that she now has a feeling of being deceived.

Mr. Lu, who felt deceived on July 24, said, "It is uncomfortable to be cut chives." A car with a price of nearly 400,000 yuan has changed the car, and the production of the car suddenly stopped production and a large discount. Mr. Lu felt that the owner of the ideal brand was too harmful and the after -sales protection was worrying.

It is speculated that the ideal L8 released in November will use a 1.5T four -cylinder engine, which is more advanced than the ideal ONE 1.2T three -cylinder engine. As a replacement model, the L8 will also be improved in various parameter configuration. At the scene, the owner told Jimu Journalist that it was not unable to accept the vehicle replacement. If the ideal car could inform early and give more choices, everyone would not complain collectively. After all, "Many people come to the new model."

The manufacturer's solution has not been recognized by the owner

The owner submitted a number of joint letters of demands on the spot

In previous reports, Jimu News found that many ideal ONE owners across the country complained about the right to the matter. The owner of the surname of Fang told Jimu Journalists that there were at least 100 ideal ONE owners in Hubei region, most of which came from Wuhan and surrounding areas.

On September 7, more than 30 ideal ONE owners delivered a joint letter to the ideal car Wuhan delivery center to submit to the manufacturer's "The Owner of the Owner of the Ideal ONE price reduction and suspended rights and defending rights", and put forward the requesting apology, providing lifelong warranty, and guarantee accessories. The requirements of sufficient supply, compensation for differences, and vehicle replacement.

Regarding the demands of the car owner at the scene, the ideal car Wuhan Delivery Center was delivered to the supervisor Tian Qiming told Jimu Journalist that the ideal car was specially issued on September 3 through the official APP. Related rights and interests, continuously develop and operate OTA software of the ideal ONE.

Tian Qiming said that the preferential price of the ideal ONE belongs to normal price changes, and in different times, the preferential policies of the models are also different. For example, starting in mid -to -late August, the owners who purchase the ideal ONE can enjoy the benefits of 7,000 yuan, extended warranty of 10,000 yuan, and other benefits. After September 1st, new owners can enjoy 20,000 yuan in cash discounts, but there is no extended warranty service.

Several car owners confirmed to Jimu Journalists that starting from September 2nd, they have received a call from self -claiming to be an ideal official staff, and proposed a solution to compensate 3,000 yuan of oil cards. reject. Previously, there were media reports that the compensation plan was only targeted at car owners in July and August. However, at the interview site, Mr. Ren who raised the car on June 28 also received the same negotiation call. He believed that the plan lacked sincerity and unacceptable.

Jimu Journalists called the official car official service of the ideal car, verified the relevant compensation scheme, and asked the manufacturer's views on the demands of the owner. As of press time, it has not been responded.

Is it "fraud"? Lawyers think it is difficult to determine

On -site car owners believe that ideal car fraud consumers

At the ideal car Wuhan Delivery Center, more than 30 ideal ONE owners believe that manufacturers deliberately conceal the news that the new model is about to go public, "fraud car owners and fraud sales." So, in this suspension of price and reduction incident, is the ideal suspected of "deceiving sales"?

Zhang Liang, director of the Law Firm of Hubei Chuxi Law Firm, said in an interview with Jiomu Journalists that the suspension of production and price reduction is a market behavior. Unless consumers have conclusive evidence, it is difficult to "fraud" prosecution.

According to the Beijing News, Yan Bing, a partner of the Jiuhe Law Firm, believes that "civil fraud" can be subdivided into two situations: "fabricating false facts" and "concealing important facts". This incident is obviously nothing to do with "fabricating false facts". Judging from common sense, the ideal price adjustment is obviously not temporary, so consumers believe that ideals constitute "concealing important facts".

In fact, this is not the first time that the ideal car has been complained by the owner for changing the money. When in May last year, when the 2021 ideal ONE was listed, some owners thought that ideals would intentionally conceal the news of the new car, and caused heated discussions on the Internet. Some car owners issued a lawsuit and finally defeated.

Attorney Zhang Liang believes that although it is difficult to determine the "fraud" behavior of manufacturers from a legal perspective, manufacturers should also consider the adverse effects of relevant complaints on the brand and give proper solutions. After all, consumers and manufacturers are not opposite.

It is worth mentioning that Jimu Journalists noticed in the interview that the complaint car owner had no opinion on the daily use of the ideal ONE, and even praised more. Some owners also recommended 3 friends to buy in July and August. At the end of the joint letter, the owners also wrote "I wish the ideal car company develop better and better!".

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