Shuangzhuang Street, Sucheng District: "15 minutes of medical insurance service circles" circled the efficiency of the circle of happiness

"From entering the door to the artificial window, there are staff guidance throughout the process, and the medical insurance reimbursement business for helping his father will be completed in less than 5 minutes. Get a thumbs up.

It is reported that in order to further improve the level of public services, Shuangzhuang Street attaches great importance to the work methods of "building mechanisms, targets, wide publicity, and service" in accordance with the work methods of "building mechanisms, fixed goals, wide publicity, and service" The service extends to the grassroots level, and the medical security service is close to the nearest service, so that the masses can enjoy the real "door" service. In 2021, Shuangzhuang Street obtained the provincial "15 -minute medical insurance service circle" demonstration site. The streets are the grass -roots window for the service hall and 6 communities to achieve medical insurance business in the four levels of cities, districts, streets, and communities.

Set the service area to achieve comprehensive windows

In order to meet the convenient needs of residents high -quality and efficiently, Shuangzhuang Street has set up functional areas such as guiding consulting area, automatic call area, counter acceptance service area, government service experience area, 24 -hour self -service area, and convenience of convenience for the people. The special topic has created the mother and infant area, leisure reading area, waiting for the rest area to meet the special needs of residents from humanistic care, safe and orderly, and reasonably equipped with convenient facilities. In order to provide more comprehensive, convenient and smarter services to residents who come to work, the streets set up comprehensive windows, basic medical insurance participation and change registration, insured information query, continuous insurance relationship transfer, and medical treatment filing 17 businesses have been accepted by comprehensive windows.

Strengthen professional skills and improve service results

Shuangzhuang Street has full coverage of knowledge such as medical insurance policies and service specifications. Through the explanation of special personnel and on -board operation exercises, we will comprehensively improve business skills and effectively improve the "run once" business acceptance capabilities. The efficiency of one window "full -time service" is gradually prominent. Since its establishment, more than 500,000 people participating in the insurance people, more than 32,000 public services for medical insurance, 614 cases of service matters for the "one thing" areas, and the various goals and tasks issued by the zone for four consecutive years. The first district.

Broaden service channels and promote the formation of service circles

In order to meet the needs of the diversity of the communities, Shuangzhuang Street conducts innovative services such as helping office, tolerance acceptance, appointment processing, self -service processing, etc. for special groups such as old age and disability. On -site service, etc.; Implement the "not seeing" handling, broaden the online service channels, enhance the offline service experience, and realize the "online office, palm office, self -service office". At present, the streets can reach the Baibao Community Health Center within 5 minutes to the northeast, 5 minutes to the south within 5 minutes to the northeast. The four orientations have a medical insurance service sub -site, including the medical insurance service circle, including medical insurance business services, comprehensive health examinations, and convenient toilet diagnosis and treatment, so that residents can enjoy high -quality and efficient medical comprehensive services without the community.

"Next, Shuangzhuang Street will continue to improve public medical insurance public services as the direction of efforts, transform the 'hard indicator' into 'soft service', continuously improve service efficiency, improve the quality of medical insurance services, and promote the sinking of medical insurance services' services. The standardization of matters, service systems, and hard and hard environment, standardize community public services and agency government service matters, actively explore new mechanisms such as the "grid staff+agency" red agent "and other new mechanisms, and strive to do a good job of warm -hearted medical insurance government affairs affairs Services make residents in the jurisdiction more convenient, more efficient, and warmer. "Wu Zhiqiang, Secretary of the Party Working Committee of Shuangzhuang Street. (Yao Shanshan)

- END -