Highlight Tour | Tianyuan Public Security: "Point · Chain · Circle" service new model creates a "golden business card"

Source: Texas Public Security

The Texas Public Security Bureau Tianyu New District Branch in accordance with the work ideas of "revitalizing the police resources, creating a police officer, and realizing one window processing", comprehensively promoted the reform of the "one window", innovated a new model of "dot, chain · circle" service, and Create the "golden business card" work of "one window" to comprehensively promote the improvement of public security work and mass satisfaction.

Actual service point

Create a "flagship shop"

Integrate resources and "gather together". In terms of hardware, prioritize the funding for reform, and has invested more than 200,000 yuan to renovate and renovate the police station, purchase equipment, and improve the service environment. In terms of software, rely on the DESCO Public Security Smart Police Platform The system is uniformly adapted; in terms of personnel, two auxiliary police officers in coordinating the two brigades directly under the traffic police directly in the traffic police joined the general team on the basis of equipped with four auxiliary police officers.

The combination of police species, integrated service "one window office". The work of the window is closely combined, the original public security household registration window service model is optimized and expanded, the "full department+specialist" business acceptance model is established, and the 73 public security high -frequency service matters are authorized to integrate a window. Category approval and unified window outlets "to create a convenient window service model. Since the trial operation, more than 15,000 pieces of business (including household registration) have been accepted.

Based on efficient, the unified process is "standardized". In accordance with the principles of "reduction of time, reducing materials, reducing links, and reducing running", the workflow of the "one window through" service matters of the public security organs will be compiled, and the application conditions, processing links, and ending periods of one -window service matters will be clarified. , Unified service standards, standardize the approval process. By carrying out centralized training, layered grading training, and immersive practical exercises, the window police carry out "general doctors" systematic training, and do an excellent "one window to achieve" government service experience.

▲ "One Window Office" window service

Incorporate the service chain

Do the "Central Store" as a big comprehensive service

Promote matters into the hall and integrate into the comprehensive service center. Actively integrate into the overall situation of "decentralization of management service" in the district, rely on the municipal government service center, open two public security service windows, set up a self -service area, promote 65 government service matters in 5 major categories to enter the government hall, and achieve "one window acceptance , One -door and integrated services "helps the police work optimization and upgrading, and improves quality and efficiency for the overall government services.

Focus on the people and the people and improve the level of government services. Continuously streamline application materials, optimize the approval process, and improve efficiency. Through the process of processing, the handling of simple high -frequency matters is compressed by the original average 1 working day to settle on the spot. The application materials are compressed by up to more than a dozen copies to the key materials, and provide system printing and materials. The "mechanism of acceptance, under the premise of compliance and legal, can handle it first, and wait until the evidence collection or business is completed before completing the materials.

Pay attention to refining summary and build police service brands. The Xincheng Police Station passed the first trial to create the "Scripture Office" service brand. "Scriptures", representing the heart of the global police sincerely serving the heart; "new" represents both the new city police station, but also the new model of the global work, the new level of business operations, the new joint force of the police linkage, the new vitality of reform and innovation The new speed of efficient services; "heart" means always adhere to the concept of carefulness, enthusiasm, carefulness, patience, and sincere service, and hard work, uncomfortable.

▲ The masses scan code handling business

Broaden service circle

Do a wide diversified service "chain store"

Do a real business on -site service. For areas far away from the urban area, high -frequency service matters are extended to the police office of the police station. The WeChat groups have widely collected the needs of household administration business through WeChat groups, carried out "door -to -door licenses" services, and opened up the "last mile" of community and village service. Actively explore the new ways of "police -enterprise cooperation", widely set up 12 public security government services "chain stores" in the region, provide on -site services for enterprises, and implement "no snoring" services on holidays to completely dispel the concerns of the masses' "difficulty in applying for a holiday". Essence Since the beginning of this year, more than 210 reservations and delayed acceptance services have been made to provide on -site services more than 20 times for the inconvenient operations, old and elderly disabled people.

Do intelligent services on the Internet. Adhere to "let data run more, let the masses run less legs", continuously deepen the "Internet+" application, and improve the level of online business services. Innovate and build a "hand -in -hand office" area. The masses can scan the code through their mobile phones, self -help apply for temporary identity certificates, resident ID card electronic certificates, and traffic violation processing. Actively promote the online office of different places. Through new measures such as the full online office, the online split time, the segmentation appointment, and the online check -up, the people who meet the network conditions can apply for the business directly online and choose the postal delivery service, especially for some inconveniences. Old people or other special groups go out, through WeChat video certification and signing electronic commitments, etc., to achieve the business of "not going out".

Do self -service self -service.Taking the reform of the "decentralization of service" and "two big grasses" as the traction, insist on the police forces from science and technology, integrate police terminal equipment, coordinate the service business, and establish two 24 hours of 24 hours in Dongzi Cultural Street and Audle Shopping PlazaThe wisdom "unmanned police station", with the police station in the jurisdiction, builds the "two bureaus and five" service clusters covering the entire district to facilitate the masses "full -time" and "self -service office" to achieve "one -stop" and "all -weather" services.As of now, the two unmanned police station has handled more than 6,100 business and provided more than 8,000 services.▲ Through WeChat video certification, it is used to handle business for the masses

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