Agricultural distribution Wuyishan City Sub -branch: Coincidentally use the "addition, subtraction and multiplication" method to make the counter service better

In order to thoroughly implement the service concept of "customer -centric" service and effectively ensure the needs of the financial industry service work, Agricultural Issuance Wuyishan City Sub -branch cleverly use the "addition, subtraction and multiplication" method to consolidate the details of the counter service, strengthen the quality and efficiency of various businesses, improve Customer financial service experience.

Strengthen theoretical learning to do "plus law". The first is to fully strengthen learning. Cabinet staff uses daily morning meetings, weekly meetings, etc. to organize and learn important documents such as the "Typical Case Book of Banking Service and Risk Prevention" issued by the People's Bank of China. It also conducts self -investigation and rectification in accordance with the relevant content, so as to promote and promote reform. The second is to strengthen the review. For various information provided by the customer's business, strict review is taken by the counters dual review to ensure the integrity, consistency and accuracy of the data, and avoid errors from problems such as uniform materials and unclear stamps.

Optimize the account opening process to do "subtraction". First, in the principle of adhering to the "two non -decreasing, two strengthening" principles, organizes counters to re -sort out common account business, open online banking business processes, produce and handle the information list of information, and answer customer questions throughout the process to reduce customers. Carry excess materials. The second is to actively communicate and coordinate with customers, understand the specific needs of customers for opening accounts, fill in the account opening form according to information provided by the customer in advance, remove unnecessary links, reduce the time of the customer's on -site filling time and the time of the counter processing time. Get unanimous praise from customers.

Passionate to serve customers to do "multiplication". The branch adheres to the starting point and end point of "supporting farmers and farmers", daily the office environment of the business hall is eliminated and cleaned, and a comfortable and clean atmosphere is created for customers. First, in order to do a good job of preventing heatstroke and cooling in the situation of the normalization epidemic, posting "wear masks" and other reminders in front of the door, place a "convenience service box" in the business hall, and equip it with free washing hand, masks, alcohol, alcohol, alcohol, alcohol, , Refreshing brain medicines and other small tools to provide customers with humanized services. The second is to adhere to the principle of "doing it right away", check the business hall opinion book, communicate with customers frequently, listen carefully to feedback suggestions, and do a good job of customer messages.

Promote the reduction of expenses to do "divide". The branch has deeply implemented the inclusive financial concept and strongly supports the development of small and micro enterprises and individual industrial and commercial households. The first is to organize employees to focus on the latest cost reduction policies, proficient in various preferential projects, and continuously improve the theoretical knowledge and service level of counter personnel. In the process of handling business Essence The second is to make full use of the "online+offline" publicity mode. On the online side, actively organize employees to make fees to reduce the publicity posters and publicize pages and forward them to the WeChat circle of friends. With the help of the agricultural distribution SMS service platform, they will send fees to the customer to let the warm reminder and expand the coverage of publicity. Offline, carefully compile the cost reduction of the theme promotional column and Yilabao, and play publicity slogans in the business hall LED display, allowing customers to learn more about the bank's reduction policy, and establish a good image of policy banks. (Huang Yihan Li Zhaoyang)

Responsible editor: Zhang Wei Guo Jinhui

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