Guowang Yantai Power Supply Company: Digital transformation helps the business environment to optimize

On September 20, from the State Grid Qixia Power Supply Company that the company closely focused on the development strategy of digital transformation, vigorously implemented special actions of digital empowerment, deeply tap the results of current informationization and digital construction, and continuously promoted the integration of digital technology and high -quality services to integrate the integration of high -quality services , Customer demand rapid response. As of September 17, the average processing time of customer data was shortened by 52.25%, the time limit of the work order was shortened by 31.25%, the power outage of power outages and the customer's demands decreased by 51.86%and 29.43%year -on -year. New power supply service form under "Digital Transformation+".

State Grid Qixia Power Supply Company uses the "Da Cloud Modeling Wisdom Chain" to realize the in -depth integration of digital technology and power grid equipment. The unbalanced three -phase, low voltage and other equipment were collected by abnormal running status, and the problem data of hidden massive data sources were drawn. Establish a real -time and historical theme database of the distribution network equipment to support the storage and efficient access to the running data of the grid. Combined with real-time information such as automated switching positions and the operating status of the household table, the full-volume battery shutdown of low-voltage voltage is built to realize the four-level data of the "station-line-change-household". Introducing technologies such as data mining and machine learning to carry out an analysis of abnormal database construction, relying on the grid graphics of the camp with the integration of the power grid, to match the minimum unit, integrate the basic information, operate status, operation and maintenance records of the equipment, build a network equipment portrait system. Realize the precise positioning of abnormal equipment.

The company takes the omni -channel work order as the carrier, and the customer's demand and user information are fully intersecting. The device portrait is seamlessly connected with the user portrait, and the popularity of the distribution network planning and service is overlapping. "Panorama viewing", from "information island" to "smart interaction". Informatization of the manager of the grid area, the pilot customers report to repair the "single system", perceive the failure in the shortest time, intelligently adjust the repair resources, and effectively extend the "eyes" and "hands" of camp staff at all levels. Establish a data complaint prevention and control network, and automatically associate similarity analysis of the key sensitive problem system, the incidents that frequently and may cause user complaints to automatically generate an early warning work order to the customer manager. To active sensation.

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