The Xiaomi 11 series of quality issues are hot search, and the official has not responded yet

Author ｜ Luo Chaohui

Edit | November

A consumer posted a video on Weibo, claiming that Xiaomi 11 mobile phone faults were changed 3 times, and the application for refund was unsuccessful. The consumer laboratory found that the "Xiaomi 11 series repeatedly exposed quality issues" related Weibo topics appeared on the hot search list. As of September 26, 140 million readings have been read and 20,000 discussed. In this topic, many "rice noodles" also encountered the quality problems of Xiaomi 11 series, and they spoke in a group when they were unsuccessful.

Frequent exposure to high fever problems

Since its official listing, the Xiaomi 11 series has been exposed to high temperatures many times. Bilibili has a video with an ID with an ID of "Seven Sea" with Xiaomi 11 fried eggs heated to 54 ° C. The broadcast volume reached 281,000. It's not surprising. "

Bilibili, another ID of Bilibili, is a senior "rice noodle" that has been purchased from Xiaomi 1 since Xiaomi 1. A video posted on September 25, 2021 stated that Xiaomi 11ULTRA heard that he heard half of the mobile phone heating and shut down. "Any problem can be found in the heavy exposure before listing." The user said, "Have you used Lei Jun (founder of Xiaomi Technology)?" "I am disappointed with Xiaomi."

Snapdragon 888 is a mobile phone processor of Qualcomm. Because it is easy to heat up, also known as "Fire Dragon 888", it was officially released on December 1, 2020. Except for the Xiaomi Mi 11 Youth Edition, the other three uses Snapdragon 888 processor. Observed by the consumer laboratory, the quality problems of the Xiaomi 11 series reflect the more high heat and the main board caused by high -heat and fever.

According to people familiar with the matter, high incidence of fever may burn WiFi chip or burn the motherboard, but the possibility of burning hard disks for storing data is not high. When applying for official maintenance, the official method is to replace the motherboard because this is the most convenient. Therefore, users who have not burned the motherboard in advance and the motherboard will be lost. The original data will be lost after official maintenance.

In this regard, many netizens said that the motherboard suddenly burned out and did not have time to back up the data. Even if the motherboard was changed or the new machine was changed, the lost data was unsatisfactory. A user of Xiaomi 11 said that it had been lost once a while, and now WiFi shows the exclamation mark and quickly back up.

Trust crisis

On August 6, 2021, Xiaomi released the "Service Policy on Special Issues of Xiaomi 11 Series Products" on the issue of BIFI, claiming that it would use services higher than the national three -pack policy to solve the problem. According to the specific content of the statement, consumers with WIFI problems occur, and new machines will be changed for free after -sales testing. This policy is only applicable to Xiaomi Mi 11, Xiaomi 11ULTRA, and Xiaomi 11Pro models using the Snapdragon 888 processor.

As soon as the statement came out, a wave of "rice noodles" that had a WiFi problem had been restored. Some of the "rice noodles" that previously exposed Xiaomi 11 series mobile phones burned WIFI said: Get satisfactory after -sales service, "Fan is right".

Some scientific and technological bloggers broke the news that starting September 15 this year, Xiaomi officially changed the "Xiaomi 11 series of product special issues and service policy" announced on August 6, 2021, and it became if it encounters special circumstances to support maintenance motherboard services. No Support machine replacement and return processing. In response, Xiaomi customer service responded on September 19, saying that because Xiaomi 11 had been discontinued and there was no way to provide replacement services, Xiaomi would provide a "free replacement motherboard" service to solve this problem.

Netizens call it the "new after -sales policy." Mr. Zhang from Liaoning told the consumer laboratory that the original "super three packs" policy allowed him to trust Xiaomi. He purchased Xiaomi 11 series mobile phones at 618 this year. Now Xiaomi officially overturn the previous regulations. It is undoubtedly one for him Planting "consumer fraud".

"Burning the motherboard is also divided." A netizen posted on the 20th that the Xiaomi 11ULTRA motherboard was burned. After the repair, the after -sales test said that although the motherboard was burned, it could identify the port, so it was not in the scope of the "new policy". No new service. The netizen actively communicated with the official, but no official response was no longer obtained after the negotiations.

A consumer in Anhui has repeatedly changed the quality problem. The application for refunds has not been successful. Uploaded a video of the conversation with the person in charge of Xiaomi Maintenance Store on the Weibo platform. She bought it in JD in January 2021, and changed the machine three times in September this year for maintenance. According to consumers, Xiaomi Jingdong's flagship store and Xiaomi official "kick the ball" with each other. She has failed to communicate with the two parties back and forth. "I chose to believe Xiaomi again and again."

"Remote casting is not so accurate?" Some consumers report that the system is damaged after the extension period of Xiaomi 11, and it is questioned that it is a CPU virtual welding and it should be maintained for free. Need to repair it at your own expense. A user of Xiaomi 11PRO ridiculed: The maintenance cost of the main board for overburns is 2,500. Do you have to pay Xiaomi 2,500 yuan each year?

Consumers need a response

For the loss of user data, the netizen of the ID of the "Hammer King" gave Xiaomi a suggestion: arranged a cloud service member for Xiaomi 11 series of mobile phone users. , Other policies say separately. "

Article 106 of the Civil Code: If there are defects after the product is in circulation, producers and sellers should take remedial measures such as stopping sales, warnings, and recalls in time; If the damage expands, the damage to the expanded shall also bear the infringement liability. If the recall measures are adopted according to the preceding paragraph, producers and sellers shall bear the necessary expenses for the infringer because of this. Some consumers believe that according to the expansion of "remedial failure to cause damage, the damage to the expanded should also be assumed to bear the infringement liability." There is no information on the main board. In addition to changing the motherboard and changing machines, the data damage should also be compensated accordingly.

A Weibo technology blogger said that there are really many netizens who feedback Xiaomi 11. Since there are a lot of quality problems, or according to the previous commitments, new treatment is changed, and the after -sales policy cannot be changed because of the discontinuation of production.

Some netizens have suggested that companies should take the initiative to recall the mobile phone. "The recall is not shameful, but the responsible performance of the enterprise. The General Administration of Market Supervision has special defective product recall regulations. Xiaomi can report in accordance with regulations and publicize the recall measures and recall plans to publicize the society." The netizen said that this is the company's treatment The correct way to open defective products.

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