"Four Focus" to create a "four hearts" service

In order to respond to the customer service needs of the agricultural network in a timely manner, and strive to serve zero distance and full coverage, recently, the Tobacco Monopoly Bureau of Shashi District, Jingzhou City, Hubei Province strives to open up the service "last mile" to promote the "menu" and "order style" service. "Four Focus" to create a "four hearts" service of the agricultural network terminal.

The first is to focus on customer profit and make customers more worry -free. Make full use of the marketing integrated platform to strengthen the profit analysis of the customer's customer net customer, mainly to do a good job of "one household and one strategy" business guidance and profit analysis from the two dimensions of improving the structure and increasing the brand width of the brand, to improve the profitability of the customers of the agricultural network, and let the profitability of the customer's profit, let the profitability of the customer's profit, allow Customers are more worry -free.

The second is to focus on customer needs and make customers more warm. Use the provincial integrated service platform to strengthen the research of the agricultural network market, strengthen the collection and analysis of retail customers' needs, and assist the construction of service functions that help improve consumer gathering, increase the audience of the consumer consumers of agricultural grids Essence

The third is to focus on layout optimization to make customers more comfortable. Strictly follow the requirements of cigarette distribution, strengthen communication with customers, and increase delivery rate. In -depth investigation, comprehensively consider factors such as the number of delivery, number of households, and mileage, break the urban agricultural network line, optimize the integration of distribution lines, and reasonably set the agricultural network distribution cycle to improve the efficiency of logistics and distribution, and make customers more comfortable.

The fourth is to focus on convenience services to make customers more assured. Implement the online processing and mailing service of rural licenses. For applicants with remote and inconvenient actions, provide intimate services such as telephone guidance and on -site services to allow applicants to enjoy the efficiency and convenience of "no need to run at a time"; comprehensively implement the license continuation Remind the service to avoid being canceled due to the failure to submit the license in a timely manner, so that customers are more assured. (Zhou Fan Mei Yan)

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