In the second quarter of the banking industry, consumer complaint perspective: Bank of Communications complaints live in the first state -owned bank

Zhongxin Jingwei, September 28th. On the 28th, the website of the China Banking Regulatory Commission issued a notification on the situation of banking consumer complaints in the second quarter of 2022. The report shows that the amount of complaints from Bank of Communications and ICBC ranks among the top two state -owned commercial banks, and the complaints of Pudong Development Bank, Xingye Bank, and Ping An Bank are ranked among the top three joint -stock commercial banks.

The number of complaints for Bank of Communications ranks first in large state -owned commercial banks

The report pointed out that the China Banking Regulatory Commission and its dispatched agencies received a total of 81,716 complaints for consumer consumption in the second quarter. Among them, 18,338 state -owned commercial banks were involved, accounting for 22.4%of the total complaints; 32,575 joint -stock commercial banks, accounting for 39.9%of the total complaints; 336 foreign legal person banks, accounting for 0.4%of the total complaints; urban commercial banks (urban commercial banks (urban commercial banks ( Including private banks) 1,2007, accounting for 14.7%of the total complaints; 10,471 small and medium -sized financial institutions in rural areas, accounting for 12.8%of the total complaints; 7,989 other banking financial institutions, accounting for 9.8%of the total complaints.

The report pointed out that the median complaints of large state -owned commercial banks were 3073.5. The complaints of Bank of Communications and ICBC are ranked among the top two state -owned commercial banks. Among them, the Bank of Communications 4017, accounting for 21.9%of the total complaints of large state -owned commercial banks; 3296 ICBC, accounting for 18.0%; Agricultural Bank of China 3,135, accounting for 17.1%; 3012 CCB, accounting for 16.4%; postal posts; postal mail; postal posts; postal mail; postal posts; postal posts; postal posts; postal posts; postal posts; post 2,664 banks, accounting for 14.5%; Bank of China 2,214, accounting for 12.1%.

State -owned large -scale commercial bank complaints (units: parts) Source: CBRC website

In addition, the median complaints of joint -stock commercial banks are 2295. Pudong Development Bank, Industrial Bank, and Ping An Bank have the top three complaints. The median complaints of foreign legal person banks are 25, and East Asian Bank's complaint volume ranks first in foreign legal person banks.

The average number of complaints per 1,000 business outlets for large -scale commercial banks is 209.2 per thousand business outlets, with an average median number of customer complaints per 10 million people per person. The average complaint per 1,000 business outlets and average customer complaints per 1,000 business outlets are ranked first in large state -owned commercial banks.

The average number of complaints per 1,000 business outlets of joint -stock commercial banks is 1751.5 per thousand business outlets, with an average median number of customer complaints per 10 million people. The average complaints per 1,000 business outlets of Pudong Bank, Ping An Bank, and Industrial Bank are ranked among the top three shareholders of business banks. Pass.

The most complaints involved in credit card business

The report pointed out that in the second quarter of 2022, 39,687 credit card business complaints were involved, accounting for 48.6%of the total complaints. In the complaints involving large state -owned commercial banks, 9,805 credit card business complaints, accounting for 53.5%of the total complaints of large state -owned commercial banks; in the complaints involving joint -stock commercial banks, 26,488 credit card business complaints, accounting for the total complaints of joint -stock commercial banks 81.3%; in the complaints involving foreign legal person banks, 203 credit card business complaints, accounting for 60.4%of the total complaints of foreign legal person banks. Bank of Communications' credit card business complaints ranked first in large state -owned commercial banks. The credit card business complaints of Pudong Development Bank, Industrial Bank, and Ping An Bank ranked among the top three of the joint -stock commercial banks.

In the second quarter of 2022, there were 24,915 complaints of personal loan business, accounting for 30.5%of the total complaints. Among the complaints involving large state -owned commercial banks, 3,329 personal loan business complaints, accounting for 18.2%of the total complaints of large state -owned commercial banks; in the complaints involving joint -stock commercial banks, personal loan business complaints were 3,573 The total amount was 11.0%; in the complaints involving foreign legal person banks, 56 personal loan business complaints were complained, accounting for 16.7%of the total complaints of foreign legal person banks. ICBC's personal loan business complaints ranked first in large state -owned commercial banks. Pu Development Bank, Ping An Bank, and Baixin Bank's personal loan business complaints ranked among the top three joint -stock commercial banks.

In the second quarter of 2022, 3077 complaints were involved in wealth management business, accounting for 3.8%of the total complaints. Among the complaints involving large state -owned commercial banks, 1439 complaints of wealth management business, accounting for 7.8%of the total complaints of large state -owned commercial banks; in the complaints involving joint -stock commercial banks, 1069 complaints of wealth management business, accounting for shareholding commercial bank complaints 3.3%of the total. Postal savings bank's financial management business complaints are ranked first in large state -owned commercial banks. Promotion Bank, China Merchants Bank, and Pudong Development Bank's wealth management business complaints ranks among the top three joint -stock commercial banks.

According to the CBRC, it will continue to increase the supervision of complaint handling in accordance with the "Administrative Measures for the Consumption Consumption Consumption Treatment of the Banking Insurance Industry Insurance Industry Consumption Industry Consumption Industry, and urge banking financial institutions to implement the main responsibility, do a good job of complaint handling, strengthen source governance, and improve service quality. Maintain the legitimate rights and interests of consumers. (Zhongxin Jingwei APP)

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