Ministry of Industry and Information Technology: In the second quarter

On August 3, the Ministry of Industry and Information Technology's website issued the "Notice on the Quality of Telecom Services in the Second quarter of 2022" (hereinafter referred to as the "Notice"). The "Notice" shows that the Ministry of Industry and Information Technology tested 570,000 APPs, ordered 358 models to rectify and publicly notified 121 models. The 12321 Acceptance Center received a total of 31,400 complaints from non -performing mobile phones, a decrease of 25%month -on -month and a year -on -year decrease of 27%.

Specifically, in terms of strengthening the protection of the rights and interests of the APP, the Ministry of Industry and Information Technology organized the number of appointments in the apps of the app store in the app. Ten app stores increased by 8.1%month -on -month. Guidance 360, Quick -handed distribution platforms to establish an APP signature certification system to help users improve their ability to identify and prevent malicious and counterfeit APP. Organize the "Children's Plan-APP Children's Personal Information Protection Review Meeting" to actively guide enterprises to strengthen the protection of personal information for minors. Guide the healthy and orderly development of the APP technology detection industry, organize the implementation of the consistency ratio of the protection and detection capacity of the APP user rights and interests, and the first six companies have passed the verification.

In terms of strict supervision and law enforcement, the Ministry of Industry and Information Technology organized 570,000 APPs, ordered 358 models to rectify and publicized 121 models. Organize the communications management bureaus of various places to strengthen supervision and enforcement, and investigate and deal with a total of 172 illegal telecommunications companies. Among them, for the enterprises with the number of portable transfer services, 58 interviews were reminded, 15 were notified, and 20 administrative penalties were punished; The notice criticized 81 times, and three administrative penalties were punished. 17 companies were included in the bad list of telecommunications business for administrative penalties.

In terms of telecommunications user appeal, in the second quarter of 2022, the national telecommunications user appeal rate was 25.8/million users. Among them, the appeal rate of telecommunications users involved in service disputes was 12.3 times/million users, accounting for 47.5%; telecommunications user appeal rates involved in tariffs, charges, and marketing disputes were 9.7/million users, accounting for 37.6%; The complaint rate of telecommunications users with quality and information security is 3.9 people/million users, accounting for 14.9%. Telecommunications user appeal and acceptance agencies at all levels have handled and mediate user appeal in accordance with the relevant provisions of the "Telecom User Activity Measures" to effectively safeguard the legitimate rights and interests of telecommunications users.

In terms of Internet information service complaints, in the second quarter of 2022, the Internet information service complaint platform received a total of 335,600 complaints on Internet users. Among them, the channel feedback complaints were 148,200, accounting for 44.2%; the service functional complaints were 129,700, accounting for 38.7%; 29,900 personal information protection complaints, accounting for 8.9%; 27,700 other complaints, accounting for accounting Compared with 8.2%. Among the 139 Internet companies connected to the platform, five companies such as Beijing Changyou Times Digital, Guangdong Great Wall Broadband, Chongqing Duman's complaints have not reached 95%of the indicators. Essence

In terms of non -performing mobile phone applications and spam complaints, in the second quarter of 2022, 12321 network bad and spam report acceptance center received a total of 31,400 complaints from non -performing mobile phone applications, a decrease of 25%month -on -month, and a year -on -year decrease of 27%. Among them, there were 17,000 complaints involving information security issues, accounting for 54.2%; complaints involving personal information and permissions were 13,800, accounting for 44.0%; 568 complaints involved in network security issues, accounting for 1.8%. Through industry self -discipline, the China Internet Association Joint Application Store and Safety Testing Manufacturers have removed the 54 bad mobile phone applications existing in it.

In the second quarter of 2022, the 12321 Acceptance Center accepted 76,200 complaints on harassing calls, an increase of 53.0%month -on -month and a decrease of 10.1%year -on -year. The complaints about spam SMS were accepted 41,000, up 47.8%month -on -month, and a year -on -year increase of 34.0%. The Ministry of Industry and Information Technology has urged relevant telecommunications companies to verify and dispose of the above complaints.

The Ministry of Industry and Information Technology also reminds users to enhance the sense of security prevention. Do not easily reply to strange text messages, click the links of unknown origin, scan the QR code of unknown sources, or disclose SMS verification codes to others to prevent personal information from leakage and deception.

Online information Tianjin passes the fingertips positive energy, singing Tianjin good voice 522 original content public account

Comprehensive: Industrial Information Micro News, People's Data Review: Wang Shaoyun

Editor: Wang An Material Organization: Xu Xiaowei, Chen Zhuo

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