"Little Genius" rectification: I will never be put on the shelves for the illegal app, and the ban has been downloaded for bad applications

On August 18, the Beijing Consumer Association, Tianjin Consumer Association, Hebei Consumer Rights Protection Committee and Guangdong Xiaoti Technology Co., Ltd. held a "rectification and communication meeting of small genius T1 children's tablet computers." For the rectification suggestions made by the Three Consumers Association, the representatives of the small genius company promised to accept all on the spot. At present, Xiaoyi Cai has suspended the sales of this model of products, and will never be put on the shelves to confirm that the violation of the APP is immediately removed. It is banned to the bad applications downloaded. At the same time, the new system version is urgently released.

On July 11, some media reported that the small genius T1 children's tablet computer app store can download the APP issues such as games and comics containing bad content. On July 18th, the three -place consciousness jointly talked about Xiaogei Company and issued a "Query Letter" to him, asking him to answer the eight aspects before July 28.

On July 27, Xiaoyi Cai company responded, saying "the adverse effects caused by this incident are deeply blame. In the past few days, the company's various departments have worked overtime and investigated in depth, and adhered to the attitude of zero tolerance for unsatisfactory applications for application stores. Discover problems and rectify in time, and effectively protect the legitimate rights and interests of consumers. " After receiving the letter, the three -place consumer association organized relevant experts on this incident.

At the rectification and communication meeting on August 18, Yang Xiaojun, Secretary -General of the Beijing Consumer Association, emphasized the problems of infringing consumer rights and their behaviors of the applying app to infringement of consumer rights and their behaviors.

In 2022, Wang Shou, the Secretary -General of the Beijing -Tianjin -Hebei Consumer Rights Resources Alliance and the Secretary -General of the Hebei Provincial Consumer Protection Commission, submitted to the Three -place Consumer Association to submit rectification suggestions to the small genius company, requiring it to consume the rectification report to the three places by August 28 Symposium.

The rectification suggestions proposed that the proposal to announce the notice to respond to the society's attention to the incident. The content includes but is not limited to: the responsibility, emergency measures, and the next rectification plan of the adverse content APP situation, the next rectification plan, the cognition of your company and the sincere apology to the majority of consumers.

At the same time, it is recommended to take a cure measure to block the loopholes. Immediately upgrade the product software system involved in remote downloads and other methods, take root removal measures to ensure that minors do not have the opportunity to use the adult app, and ensure the legal and compliance of the adult app; take effective means to ensure that they have been sold for sale. Users involved in products cannot use bad content apps that have been downloaded to tablet. At the same time, specific implementation measures are published in official channels.

It is recommended to stop sales and operation. Before completely eradicating the possibility of downloading to a tablet with a bad content app, the unprecedented inventory of the same type tablet is not sold.

It is recommended to suspend related publicity. Before completely blocking all the "loopholes", effectively ensuring content and compliance with the characteristics of children, do not use "children's tablet computers", "tablet designed for children", "selected high -quality content, each content is on the shelves, each content is on the shelves on the shelves Related publicity such as safety inspections must be avoided to avoid misleading consumers.

It is recommended to establish a direct channel for complaints with the Consumer Association. Complaints about the "small genius" accepted by the Consumer Association must be raised and responded positively and quickly.

The representative of the small genius company accepted the rectification suggestion of the Three Consumers Association. He said that the company had suspended the sales of the product and launched a full quantity back to investigate and deal with the doubts. The application is banned. Emergency release of new system versions to optimize parent -end control and application control functions, and parent -side apps add "remote installation" function. At the same time, the 24 -hour customer service hotline, official mini -program exclusive customer service and other ways to quickly accept the reports and suggestions of parents and users.

(Original title: "Little Genius" rectification: I will never be put on the shelves for the illegal app, and the ban has been downloaded for bad applications)

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