Consumer signing confirmation 免 Merchants are free!The Consumer Council sends custom furniture consumption tips

Following the consumer prompts of "Furniture Customized Style Sichuan Provincial Consumer Consumer Commission: Consumers have the right to refuse to accept acceptance", on August 4, the Sichuan Provincial Protection Consumer Rights Committee issued customized furniture consumption reminder: Consumer signing confirmation ≠ Merchants ≠ Merchants Free. Previously reported links: "Customized furniture goods are not panels? Legal experts to support you ""

Recently, Ms. Deng (pseudonym) of Chengdu Consumer Deng (pseudonym) complained to the Sichuan Provincial Consumer Council that a group of wardrobes that have customized their own customs are too high in size, too large in the cabinet and walls, cabinet door styles and effect maps It is also completely different, but the merchant only is willing to pay 1,000 yuan on the grounds that the "consumer signing confirmation drawings" is willing to pay, and it will need to pay again. After mediation, the merchant agreed to re -place the order and complete the installation in accordance with the actual size.

Shi Li, a adviser to the Sichuan Provincial Consumer Council, said that consumers' signature confirmation is not an excuse for merchants to avoid responsibilities, because according to Article 16 of the Consumer Rights Protection Law, "If the operator and consumer have agreed, the obligation shall be performed in accordance with the agreement "The provisions are part of the drawing or renderings that are signed and confirmed by the consumer. The merchants are responsible and obliged to be designed and produced in strict accordance with the drawings or renderings. Based on liability for breach of contract, reducing compensation, compensation loss and other losses.

In addition, Article 24 of the Consumer Rights Protection Law stipulates: "If the goods or services provided by an operator do not meet the quality requirements, consumers may be returned in accordance with national regulations, parties agreed to return, or require operators to perform replacement, repair, etc. Obligations. "That is to say, if the product provided by the merchant due to design defects and measurement errors, the final installation effect does not meet the quality standards of national and industry products, even if consumers sign on the design drawings, the merchant must bear responsibility.

Shi Li said that the merchant is the contractor of furniture customization and should be professional. This is not available in general consumers. Merchants should guide consumers with their own professional knowledge and give reasonable suggestions and necessary prompts. They are responsible for customized products Essence Therefore, even if consumers have signed and confirmed related drawings, size data, etc., they cannot become an excuse for merchants.

In order to ensure effective rights protection, Xie Wenqiang, a consultant of the Sichuan Provincial Consumer Council, reminded consumers at the same time to pay attention to the promotion information, written contracts, and renderings of the merchant Covering the official seal) and payment vouchers.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Liu Ming

Edit/Duke

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