In the first half of the year, Qingdao accepted more than 10,000 online shopping complaints for home appliances complaints.

Xinwang August 14th (Reporter Zhao Baohui) In order to urge home appliance companies to implement the main responsibility of product quality, enhance the level of after -sales service in the Qingdao home appliance market, help Qingdao smart home appliance industry to create a national first -class industrial cluster, and better protect consumers' legitimate rights and interests Recently, the Qingdao Consumer Protection Commission held a "Qingdao City Appliance Market after -sales service quality ventilation meeting". In the Consumer Protection Office of the Qingdao Market Supervision and Administration Bureau, more than 10 household appliances and sales companies including Haier, Hisense, Ao Kema, Suning, and Gome attended the meeting. Guo Dapeng, director of the Municipal Intellectual Property Protection Protection and Market Service Development Center, attended the meeting and spoke.

The meeting notified the consumer complaint acceptance of the home appliance industry in the first half of this year. According to the relevant data of Qingdao Government Service Hotline 12345 and the National 12315 Complaint Platform, in the first half of the year, Qingdao accepted more than 10,000 household appliances complaints. Wait for products. The maintenance of the maintenance, the repair of the maintenance many times, the poor service attitude, the long -term claims time, etc., the claims disputes, the product performance failure, the time limit for delivery of online shopping, and the false publicity of false publicity. Among them, the proportion of online shopping appliance complaints is increasing, accounting for about one -third of the complaint.

At the ventilation meeting, the Qingdao Consumer Protection Commission distributed the "Questions on the after -Sales Service of the Qingdao Home Appliance Market" to the enterprise. It received 22 issues of business difficulties and 12 opinions and suggestions. The representatives of the participating enterprises conducted exchanges and speeches on issues such as complaints and the current status of after -sales work, and the confusion in customer service work. Everyone stated that they will conscientiously implement the main responsibility of the quality of the enterprise, further standardize the operating behavior according to the issues reflected in this notification, consciously fulfill the "three packages" responsibilities and obligations, solve consumer complaints in a timely manner, jointly maintain the order of the home appliance market and consumers. Legal rights and interests.

The meeting requested that consumer rights require the joint efforts of the whole society. Enterprises should strengthen the consumer -centric service concept, carefully study the reasons for the complaints, and resolutely prevent the evading of three packages of responsibilities, false reports, minor illnesses, false propaganda, and asking for prices. Wait for business behavior. By strengthening internal training, improve the communication ability and professional level of after -sales service personnel and consumers. Unblocked complaint channels, innovative service measures, improved service quality and efficiency, and must not be pushed or rejected by the legitimate rights protection requirements of consumers.

The Qingdao Consumer Protection Commission will continue to carry out in -depth activities of the "Make -Style ability improvement", closely focus on the work concept of "service -oriented law enforcement", continue to pay attention to the sales and maintenance issues of home appliances, expose the "hidden rules" of the industry, and increase the publicity of blacklists. At the same time, according to the actual problems encountered in enterprise operations, build a "one -to -one" direct traffic consulting service model with the enterprise, accurately and effectively provide support and help for enterprises, and help the high -quality development of Qingdao's economic and social economic and social.

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