E -commerce platform "timeout compensation" attracts wool -woolen thieves and inside ghosts

In recent years, major e -commerce platforms have launched "timeout" services to improve customer satisfaction. However, the function of this convenient buyer was emptied by He, Xu, and Wang Mou. The three should be in line with the rules of the e -commerce platform. On March 30 this year, a public prosecution was filed by the Procuratorate of Guangling District, Yangzhou City, Jiangsu Province. The punishment ranging from a year, each and the fines.

Discover "business opportunities"

Register multiple accounts to place an order claim

In January 2019, He Mou accidentally discovered a method that could be "woolen" when surfing the Internet: find a small transaction volume and inability to ship the goods in a certain e -commerce platform to place an order. When the agreed time is shipped, the buyer can get the compensation of the platform.

In order to verify the feasibility of this method, He Mou used a batch of mobile phone cards purchased online to register multiple accounts on an e -commerce platform, and binds these accounts on one bank card to find merchants who cannot ship in time. Place the order and fill in the false receipt address. Once the merchant contacted him and told him that he was "out of stock" and "unable to ship", he complained to the customer service office of an e -commerce platform, reflecting the merchant's failure to ship at the agreed time.

According to the provisions of an e -commerce platform, if the problem is true, He will give a certain amount of compensation. Therefore, He Mou has repeatedly requested compensation from the e -commerce platform in this way, and he has repeatedly succeeded. It is understood that an e -commerce platform pays a virtual currency similar to a commodity coupon, with a ranging of tens of yuan, as many as hundreds of yuan. He used these virtual currencies to buy refueling cards or other products.

"Inner Ghost" assistance

Compensation approval is unimpeded

Different order accounts and receiving addresses, the content of the complaint is almost the same, and behind these accounts also corresponds to the same bank card, the same cardholder He Mou ... As early as August 2019, a certain e -commerce platform Yangzhou The company's employee Xu discovered this group of abnormal complaint orders.

Xu is a senior arbitrator of an e -commerce platform. It is mainly responsible for handling complaints such as unauthorized, incompetence, and delayed delivery. Generally, after receiving a complaint, the arbitration will contact the merchant to verify the details of the complaint, and confirm the amount of compensation with the merchant and buyers, make a decision to pay, and finally report it. Although the right to approval is not in Xu's hands, as long as the details of the paying order are made enough, and within the rules of compensation, the superior will not delve into or question.

Unexpectedly, Xu found that He Mou's malicious behavior was not revealed, but he threw "olive branches" to He Mou through email: I can not only guarantee the success of the order compensation for your complaint, but also help you withdraw.

The two of them were closed. He first placed an order and a complaint. Xu took the order number to take over the complaint form of He Mou. After the processing was completed, the payment was directly entered into He Mou's account in the form of balance. In the later period, in order to cover up people's eyes, he pulled another company's other senior arbitrator Wang Mou.

Difficult to escape

The crime of invasion of the job was sentenced to sentence

In August 2020, the staff of a certain e -commerce platform discovered a strangeness during the analysis of after -sales data, and then called the police.

The public security organs found that from August 2019 to August 2020, He used more than 170 accounts to undergo nearly 3,000 orders under an e -commerce platform, involving more than 1,000 orders for delayed delivery compensation, and more than 380,000 malicious fraud payments. Yuan, more than 330,000 yuan in cash.

In March 2021, the case was transferred to the Guangling District Procuratorate for review and prosecution. The prosecutor believes that He Mou and Xu and Wang conspire illegally possessing an e -commerce platform property. Among them, He is responsible for placing an order and claiming claims. The claim request was successfully passed, causing major losses to an e -commerce platform. He used the high -level arbitrators of the two -person platform of the Xu Mou to be responsible for dealing with the convenience of the application for compensation, and jointly occupied the property of the e -commerce platform, and constituted the criminal of the crime of occupation. In March of this year, after a public prosecution was filed by the Guangling District Procuratorate, the court made the above judgment on He, Xu, and Wang in accordance with the law.

In response to the workers and others in the case, collusion inside and outside the duties to cause economic losses to a certain e -commerce platform, the hospital issued a criminal risk prompt letter to the e -commerce platform to establish a risk research and judgment evaluation mechanism, abnormal data information information information Prevention and control suggestions such as reporting mechanisms. A few days ago, the e -commerce platform replied that the company had improved the risk control system recognition, strengthened internal control, and blocked the loopholes of the system.

(Source: Procuratorial Daily Author: Song Jian Lin Qianwen Zhu Min)

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