Citizen's hotline becomes a "fraud call"!Where does the real mark come from?Who pays for the loss of "unable to connect"?

Qilu.com · Lightning News August 13th. With the popularity of smartphones, the phenomenon of information leakage increased, and harassing calls and fraud calls became a pain point. As a result, the phone number labeling software came into being. Seeing the call of harassment calls and fraud calls, many citizens will retreat.

Recently, a citizen in Zhangqiu District, Jinan City reported to Lightning reporters that the local citizen hotline 83312345 was marked by 360 mobile guards as harassing calls, and Baidu mobile guards also identified numbers as fraud numbers. The hotline reflects the problem and cannot be connected.

Why is the citizen's hotline marked as a fraud phone call? The reporter contacted the customer service staff of Baidu's mobile defender. The staff told reporters that 83312345 was marked as a fraud call because users were labeled many times. In addition, when the Baidu mobile guard software is tagged, it is marked according to the user mark, not actively marked the phone number. When the reporter asked if he would verify the labeled number, the staff member did not respond, but just responded to this situation to the technician.

In the interview, the reporter inquired that in addition to the 360 ​​mobile guards and Baidu mobile guards, the number 83312345 was also marked The content is based on harassing calls, fast food delivery, fraud phone calls, and sales. It's difficult.

The phenomenon of random remarks by calls is very common, and it is not easy to cancel it once it is marked with errors. It needs to go to multiple platforms to appeal.

Some labeling platforms are based on the number of digital users on a number of numbers. Once there is a marker platform to mark a phone, other tag platforms may also refer to the mark, and the platform will also compare the marked number with other platform information.

In addition, there is another situation: the phone number has been marked before, and after cancellation, the number is sold by the operator. However, the data platform and telecommunications operator data have not been opened, so it is still marked as the original labeling information. Once these numbers are marked, the number owner itself cannot know the first time, and it often causes great trouble for life. In addition, some websites or enterprises are processed to the malicious labels by spending money to cancel the mark. Who should pay for malicious labeling?

Li Houlin, a lawyer of Shandong Xiangtian Law Firm, told reporters that according to Article 22 (3) of my country's "Network Security Law", network products and services have the function of collecting user information. ; Involving user information, it shall also abide by the provisions of this law and relevant laws and administrative regulations on the protection of personal information. Therefore, the mobile phone security software on the market, when obtaining user information, especially when preparing to intercept suspected harassment calls, it should be clearly notified of the content of the information, the way of interception of the phone, the phone number that has taken interception measures, etc. Mobile network users also obtain the consent of mobile phone users. Secondly, after the mobile phone security software intercepted the suspected harassment phone, the interception result should be immediately informed of the mobile network users. If the user confirms the interception is wrong, it should be immediately taken to take corrective measures. The setting of correction measures should not only meet the legitimate and reasonable, but also ensure that the procedures are convenient, and avoid normal work due to the too cumbersome correction procedure. If the intentional or significant loss of mobile phone security software suppliers causes losses to the phone network users or return calls, according to Article 1,94 of my country's "Civil Code", the corresponding infringement liability shall be assumed. If the criminal law violates the criminal law, if it is illegal and maliciously marked and the illegal operation is marked as a profitable means, criminal liability shall be assumed in accordance with the law. The reporter also complained about the situation of the number of 83312345, but it was not successful. It was because of the difficulty of appeal. Therefore, a large number of merchants who canceled the number of unreal marker services on the Internet also appeared on the Internet. Around Yuan, when many netizens encountered this situation, because they were not familiar with the complaint process, they often chose "spend money to eliminate disasters".

Here, the reporter also supports the netizens who encounter such troubles. Once the number is not marked with the number, you can follow the WeChat public account of the WeChat public account -code number service platform and send the official website to the public account. The appeal platform and customer service phone of all mobile guard software.

Lightning News reporter Ma Rui Intern Reporter Chang Ao Han reported