Wu Wenjia, a police officer of Changzhou Community, Jiangsu: Use "reverse thinking" to resolve neighborhood disputes

Source: Changzhou Daily Changzhou Public Security Bureau

Author: Wang Lei Gu Yan Zhu Tianliang

As of August this year, Wu Wenjia, the police of the Nanxiashu Police Station of the Changzhou Public Security Bureau of Jiangsu Province, has been the police for 12 years. In the past 12 years, she has been working in the community.

"Don't look at Xiao Wu or the young policeman, but the resolution of the dispute is very one hand. She used 'reverse thinking" to successfully mediate a lot of contradictions that seem to "unsolved". "Ma Ling, deputy director of the Nanxia Villa Police Station, praised.

Wu Wenjia was 35 years old. Since the police, he has been awarded his personal third -class merit twice and was awarded the title of "Best Community Police of the Changzhou Public Security Bureau".

Wu Wenjia visited the house.

Use "reverse thinking" to successfully resolve the neighborhood disputes

In December 2017, Wu Wenjia adjusted his job and was responsible for jurisdiction over the responsibility zone of the family. Among them, the Tianrun International Garden Community is located in the science and education city. It is about 30 minutes by car from the Nanxiashu Police Station. It is not close to the police room, which has caused inconvenience to the police work and the masses.

After Wu Wenjia took over, he launched a new model of management of commodity residential communities in Tianrun International Garden- "Police + Society + Group" Sanzi Linking Room. On working days, do some practical things and resolve some contradictions and disputes. In this way, not only solved the "problem" of the community police, but also promoted the community work to benefit the people.

At the rental safety meeting, Wu Wenjia asked the landlord to sign a letter of responsibility.

Two households in Tianrun International Garden had disputes and reported to the police neighbors. Wu Wenjia took the initiative to take the initiative, "When a colleague transferred to me, the dispute was in a cycle of death." It turned out that the two neighbors had a dispute over the camera. One neighbor had a camera in order to safely infringe their privacy to the door.

In the mediation of Wu Wenjia, he adopted reverse thinking. She said: "I said to the neighbors who installed the camera, you installed it, it is better to give the door a permissions, and the two looked at the monitoring together. I told the door again. You verify it through the camera. "

The two sides immediately adopted Wu Wenjia's suggestion and shook hands. Wu Wenjia followed the dispute in the future and found that the two neighbors never had noise for this.

Manage it carefully, pull out multiple volunteers teams

On New Year's Day in 2019, another newly -built commercial residential area was delivered in Wu Wenjia's jurisdiction. The problems of greening and house quality in the community caused the owner to be dissatisfied, and the owner Huang was very fierce. In order to resolve this contradiction, Wu Wenjia repeatedly contacted Huang and was rejected. Wu Wenjia was not discouraged. Instead, he found that Huang had an advantage that he was very clear about the basic situation of the entire community. The community owners he formed by himself were complete, highly prestigious in the group and was trusted by the owner. Wu Wenjia feels that if this "double -edged sword" can be used, the community management will be more effective in the later community management.

Wu Wenjia visited the masses.

In May 2020, Huang had a dispute with the property again. Wu Wenjia took the initiative to intervene, and the consulting price bureau ran away in multiple parties to persuade everyone to use policies and regulations as a benchmark. Civilization rational treatment and various contradictions between property and property.

After this, Huang recognized Wu Wenjia very much, and often reported to Wu Wenjia that the owners discussed the contradictions and safety hazards discussed in the WeChat group that helped Wu Wenjia resolve the hidden dangers and contradictions of safety hazards and contradictions such as charging of noise disturbing people, electric vehicles illegally charging charging, and other conflicts. Disputes, transformation and upgrading to "public security activists". Huang's WeChat group became a powerful volunteer team of Wu Wenjia.

Wu Wenjia opened the community police room account. Since 2017, she has helped 25 property staff in the jurisdiction to declare the righteousness as a reward. "The behavior of the behavior of seeking righteousness for the property personnel is the earliest in our district. When Changzhou City saw that the Foundation promulgated this policy, she actively took action." Said Mo Jiao, a police officer at the Nanxiashu Police Station, said, "So In the case of, the employees of the property regarded her as her own, and 150 staff members of 7 property companies were her peaceful volunteers. "

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