Weihai Business Bank 丨 "fine -tuning" methods in the foot three levels to create a harmonious and orderly business environment

Recently, a Jinqi, who wrote a "service for the people to do their best to relieve the people, relieves the public, and worships the public". When dealing with the complaint, it was found that the parties Dalu Fresh Supermarket had a lack of operating experience, and some problems with some operating actions were not standardized. The staff helped the operators on the spot to rectify the problem, carefully explain to them the relevant content and precautions in the operation of the "Food Safety Law" and "Product Quality Law". Successfully resolved consumer disputes. This is the eighth banner received by the Crown Supervision Office since this year.

In 2022, the innovative nature of the Economic Development Zone launched the "Seven Micro -Services" market theme activities with the main content of "the rule of law micro -class, micro -physical examination, fine -tuning solution, micro -consultation, micro -notice, micro -examination, and micro -hearing" ". The main participation departments of the "microservices" activity, the market supervision bureau of the Economic Development Zone is based on its responsibilities, explores the establishment of a three -level "fine -tuning solution" working mechanism, opens up market supervision, and effectively protects consumers' legitimate rights and interests, helps market entities rescue the development. Joint efforts to build a continuous and optimized business environment of the rule of law.

The "Ruo Men's Working Method" is "first mild". "The resolution of contradictions and disputes requires the help of the mediation staff and the reason, so that the parties can feel the same sense and accept your mediation." Ruo Nan, the founder of the work method. She believes that the key to dealing with complaints is to do a good job of "reasonable law" combined with articles. Love is to ask the mediation staff to have the ability to empathize, settle the place for the parties, and listen to the parties 'demands patiently; the reason is to convince people, give solutions to the parties' psychological expectations, and coordinate the legitimate rights and interests of consumers and businesses. ; Law refers to the mediation officer to be fair and fair, familiar with the law, and use the mediation as the process of law popularization to protect legal and crack down on illegal. The Market Supervision Bureau of the Economic Development Zone incorporates Ruo Men's Work Law into the content of cadres and employees, establish a system of mediation system, and make the mediation complaints the basic quality of each cadre and employees. Since the beginning of this year, the bureau has more than 6,500 complaints, which has benefited to maintain a stable and expected market order.

"Old Feng Mediation Room" specifically treats "difficult diseases". For repeated complaints that lasted long, complicated problems, and repeated mediation, the market supervision bureaus of the Economic Development Zone carefully selected a rich and experienced old comrades, set up a "old Feng mediation room", stabbed hard bones, received hot potato, and promoted the two parties to reach the intention of reconciliation. Essence Recently, Feng Zhenghua, the owner of the mediation room that had occurred 9 years ago, was successfully resolved. After 9 years, Feng Zhenghua went to the mall three times to understand the situation. The respondent was no longer operating here. After more than 10,000 yuan in margin, he negotiated with the mall managers many times and returned to the complaint 2,000 yuan from the security deposit. In Feng Zhenghua's eyes, each case has the "password" unlocked. As long as the "mouth is diligent, leg diligence, hand -diligent, eye diligence, and brain diligence", the problem can be found. Since the beginning of this year, the Economic Development Zone Market Supervision Bureau has resolved a total of 5 complaint cases left by history, and has achieved the parties' interest visits to stop the complaint, and eat "Anxin Pills" for market players to operate.

"Expert consultation" cracks the major cases of severe cases. The Market Supervision Bureau of the Economic Development Zone will fine -tune the entire process of running through law enforcement supervision, and use the professional rule of law such as the Public Prosecutor's Law Department to do a good job of combining administrative mediation and judicial mediation. Promote the implementation of cases through judicial mediation methods. (Hi Weihai Client Reporter Cai Junjun Correspondent Shan Yanqunwen/Picture)

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