[Focus] Optimize the government service environment, Yunnan!

A few days ago, the General Office of the Yunnan Provincial Party Committee and the General Office of the Yunnan Provincial People's Government issued the "Three -Year Action Plan for the First -class Business Environment (2022-2024)" in Yunnan Province, and issued a notice to request all departments in all regions of the province Implementation carefully.

recently

The Yunnan Provincial Development and Reform Commission launched a series of illustrations

Optimize the business environment

Yunnan does this

Let's look at it together

Bleak

1. Case summary

Kunming implements the people -centered development thinking, relying on the national integration government service platform, continuously promotes the standardization, standardization and facilitation of government service services, and create a government management and service model of "do not ask for people, run at most, and not meet" , Further enhance the sense of gain and happiness of the enterprise.

2. Main practices and effectiveness

(1) Strengthen support and build an integrated government service system

"Twelve -level Twelve Same", sort out standardized government service matters. Promote the standardization of government service matters, refine 8117 government services in the city to 17751 items and situations, uniformly handle standards and service processes, and realize the five -level encoding of provinces, cities, counties, townships, villages, names, names, names, names, names, names, names, names, names, names, names, names, names, names, and names, names, names, names, names, names, and names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names, names. Types and basis for 12 elements are the same. There are no different acceptance and standard handling at all levels in the city. Relying on the province's unified construction of electronic certificate libraries, comparing 212 types of electronic licenses such as the collected business license and account book, it has sorted out 1405 government service matters to promote the existing exemption of the existing certificates of the electronic certificates.

"From +1 to+N", create a comprehensive government service platform. Relying on the Yunnan Provincial Government Service Platform, "Internet+Government Services" expands "Internet+Government Services" to public resource transactions, investment services and party and mass services, and promotes government service platforms, public resource trading platforms, online approval platforms for investment projects, and "Yunling Pioneer" grassroots level The comprehensive service platform and other "systematic, user -pass, data, business, and licenses" are created to create a "Internet+N" comprehensive government service platform.

"Fourth -level integration" and build an integrated government service pattern. In the city's 18 counties (cities) districts, development (vacation) park government service centers, 85 townships (streets) are civil service centers and 854 villages (neighborhood) committees to deploy government service platforms for civil service stations and set up comprehensive windows Promote the sinking of government service matters, build an online integrated government service system for provincial, municipal, county, townships, and villages to meet the diversified and differentiated needs of enterprises.

(2) Optimize services and provide the content of diversified government services

To strengthen the "One Netcom Office", the online work is "not worried". Comprehensively promote the online application and full -process online service model. The online service of the city's government service matters reaches 98.2%, and 16243 matters realize the full online processing. The full online processing rate has increased from 3.75%to 91.5%. "". Establish a "ubiquitous" mobile government service system, realize 1344 matters, "hand -in -hand" and "fingertips". The number of mobile registered registered by the government service platform exceeded 1.6306 million, and the number of parts exceeded 17.432 million. Establish a "silver -haired zone" on the mobile terminal to gather 12 scenarios such as high -frequency management matters on the elderly and 12 scenarios such as medical records, and inquiry of elderly care institutions in other provinces to achieve the "handling" of the elderly.

Do the "one window", and the offline work is "less annoying". Relying on the provincial government service platform to improve the service model of "comprehensive acceptance of front desk, back -end classification approval, and comprehensive window outlets" service model, 2933 comprehensive windows of the government service hall of the four levels of the city, county, townships, and villages, and 13,250 government service matters are included in the comprehensive window Unified acceptance. Sort out the list of 8245 "run" in the city, and consolidate matters acceptance and centralized entrustment to the comprehensive window to exercise uniformly. Taking the Kunming Municipal Affairs Service Center as an example, all 1285 items of 38 municipal departments are included in the comprehensive window processing, and "applying for one table, making materials at one time, and doing things"; Flooring, the cost of use is reduced by 75%; 78%of the enterprise's waiting time within 1 minute, and 90%within 5 minutes.

Do "apply for the nearest", and the business at the door is "more worry -free." Promoting matters sink to sink, and entrust 82 high -frequency matters such as endowment insurance, employment unemployment registration, etc. to apply for township (street) as a civil service center, of which 56 subordinate Shencun (community) will be handled by the people's service stations. Do it. Promote the self -service processing of matters, set up 107 24 -hour government service zones in the intensive area of ​​residential areas, commercial centers, and industrial parks such as residential communities, commercial centers, and industrial parks. Strengthening the cooperation of political and banking, 68 high -frequency matters including buying houses and settlement of individual industrial and commercial establishment can be handled at the STM smart teller machine of the Construction Bank, and 114 Construction Bank outlets in Kunming achieved full coverage.

(3) Deepen reform and explore the innovation of convenient government services

"One can do", the life cycle is full. Sort out the "one thing for one thing at a time" the whole life cycle theme integration service, promote revolutionary reconstruction of the business approval process, and further "reduce links, reduce time, reduce materials, reduce the number of times". The number of theme integration services in the city increased from 49 items in 2019 to 647 in 2021, including 164 matters of 25 themes of the natural person's life cycle, and 107 matters of 18 themes of the legal person's life cycle. "Cross -domain can do", any "outlet" is handled. Relying on the national integrated government service platform, the "Provincial Internal General Office" and "cross -provincial general office" areas are set up online, and the "Provincial Internal General Office" and "cross -provincial general office" window is set up offline. Since the beginning of this year, 265 counties in 52 prefecture -level cities in 21 provinces have jointly established the "Cloud Office" government service "cross -provincial general management" cooperation mechanism. Sort out 16,243 items of "the city's capable" and 7,054 "cross -provincial -to -all" matters.

Third, the case enlightenment

Highlight the needs of work and promote the transformation of government functions. In the reform, adhere to the demand side, promote government service supply -side reforms, and use a new model of government services to achieve optimization of government service supply. Focusing on solving the worry, worry and annoyance of the enterprise, provide high -quality, efficient and convenient service services for the masses, and create a "dual optimization" and "dual improvement" of government services and business environment.

Data: Yunnan Provincial Development and Reform Commission

Informationman: A Xingjian

Editor: Guo Wanting Li Yin (Intern editor)

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