Zhang Xiaoquan's kitchen knife is "not recommended to shoot garlic". York Electric's wind machine "is not recommended to use mountain spring water". How can the responsibility be pushed?

China Well -off Network, July 18th reporter Guo Yan Recently, "Zhang Xiaoquan's kitchen knife cannot be shot garlic" has caused heated discussions on social media. Some consumers said that the kitchen knife was cut off with Zhang Xiaoquan kitchen knife. Ask Zhang Xiaoquan's kitchen knife after -sales customer service, the response was "kitchen knife cannot shoot garlic".

The consumer's experience caused heated discussions after the release of the Internet. Some netizens questioned the quality of the tool. On July 14, Zhang Xiaoquan responded that high -hardness knives are not recommended to take horizontal operations and refund consumers unconditionally.

China Well -off reporter noticed that on July 15, Zhang Xiaoquan responded to the matter through the official Weibo, expressing that he had contacted consumers, apologized for the inappropriate communication method of customer service, and presented a new knife to express his sincerity. In response, Zhang Xiaoquan also said that not all tools are suitable for garlic. Some high hardness or special tools are used to shoot garlic risks.

Coincidentally, Mr. Yu, Mr. Yu, from Haidian District, Beijing, purchased York Central Air Conditioning. In less than a year, the DC brushless motor wind machine disk pipe was leaked in multiple places. The manufacturer refused to change the new on the grounds of "not recommending the use of mountain spring water". "Isn't this the same as Zhang Xiaoquan's kitchen knife?"

Mr. Yu Yu, who is located in the Xishan Central French Cultural Exchange Center, Guanfang Ling Road, Haidian District, Beijing, has recently encountered annoyance. The international brand York Central Air Conditioning, which was purchased a year ago, was in less than a year. Water leakage has been reflected to the manufacturer many times.

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"In early January 2021, acquaintances purchased 14 DC brush -free motor wind tubes through acquaintances. After using it for a year, there were three leaks of water. We suspect that there is a problem with the quality of the product and find the manufacturer's negotiation many times. "Mr. Yu said that the answer given by the manufacturer is that the quality of the product is fine.

It is understood that York's DC brush -free motor wind turbus pipe uses a unique bissoilized windows and puzzle heat exchanges to fully strengthen airflow disturbance. Adjust the tube design of the wing tablet to optimize the pipeline design, and comprehensively improve the heat exchange efficiency of the tray. Based on the fan performance curve, optimize the motor structure, so that the fans are consistent with the performance curve of the motor. To maximize the amount of air volume when the fan load changes. The efficient DC brushless motor is equipped with an efficient DC motor. With high precision permanent lubricating oil rolling and closed bearing to ensure the efficient and ultra -low noise requirements.

Just using the DC brushless motor wind machine tray that has just used for a year appears in multiple leakage phenomena

The York Company's product manual shows that the shell box of the DC brushless motor fan turbopher unit uses high -intensity high -quality electro -galvanized steel plates and bending. The inner wall of the top plate is sticked in the insulation cotton to prevent the emergence of the cold bridge. The bottom of the water tray is wrapped in a thermal pressure insulation cotton at the bottom of the water tray, which is firmly attached to prevent secondary condensation. Double -in -air tilt forward high molecular wind wheels. After strict dynamic and static and balanced testing, the processed air transmitted in a streamlined type, reducing the generation of vortex airflow, which greatly reduces the noise generated during the friction of airflow. peaceful. The end plate and the diversion of the snail shell are connected by meshing to overcome the shortcomings of welding connection and rusty rust. Before the crew was left, the factory was strictly operated, pressure resistance and insulation tests. All the motor terminals were placed in a special electrical box to ensure that the unit was safer when running. Each heat exchanger is detected by 2.8MPa's pressure -resistant air tight test and high -precision vacuum box. The unit allows the maximum work pressure to be 1.6MPa to ensure the operation performance and quality of each unit.

Mr. Yu said that according to their product introduction, we installed it according to the process. It is reasonable to say that there will be no above water leakage, but it is such a large international brand that has different degrees of leakage.

After the negotiation of Mr. Yu and the relevant person in charge of York, the answer was that leakage may be caused by the water quality problem of the center, and there is no product quality problem.

Mr. Yu said that the mountain spring water we use can be used as a direct drinking water, and the drinking mountain spring water will actually corrode the fan coil. How can the quality of this fan coil be guaranteed? The crew should not be less than 5 ° C when using cold water to prevent knotting; hot water is not higher than 80 ° C (commonly used 60 ° C). Water quality is required to be soft water quality. We are operating strictly in accordance with the instructions. And within a year, multiple fan coils were corroded and ruptured. In Beijing, there was no extremely cold and high temperature weather in Beijing, and the fans tray rupture occurred in April.

A reporter from China Well -off Network for a warning of the instructions showed that the use of unprocessed water will cause the unit to end with scaling, corrosion and water quality. York (York) is irresponsible for the consequences caused by water quality. It is recommended that the unit running temperature ≤40 ° C and relative humidity ≤95%. Essence

"Without detection of water quality, the manufacturer's conclusions caused by water quality leakage. We believe that it is extremely irresponsible and is a perfunctory of consumers." Mr. Yu said.

A reporter from China Well -off. Manager Dong, the person in charge of the after -sales of York, said that he said that the company's knowledge of the situation of the Mr. Yu can change the pipe cock freely for Mr. Yu, and emphasize that it is not a product quality problem. "It was entirely caused by the issue of water quality of the exchange center where Mr. Yu was. The factory had been tested before, and the above -mentioned products could not be used in groundwater and mountain spring water. Happening."

It is understood that York is a world -renowned refrigeration company, which was formally established in York Town, Bencania, USA in 1874. In 1994, York was officially listed on Wall Street in the United States. In the same year, it was also rated as one of the 500 most powerful companies in the United States in the United States, symbolizing York's important position in the world market. At present, the production base of York -conditioning equipment includes China, the United States, the United Kingdom, France, Mexico, Australia, Malaysia, Japan, Italy, and Spain.

Mr. Yu was worried that the above statement of York could not be established. He was worried that it was a product quality problem and wanted to return the product and did not get the consent of the manufacturer.

However, under the questioning of public opinion, Zhang Xiaoquan's official account issued a statement to apologize for the inappropriate customer service, and soon replaced new products. Zhang Xiaoquan Taobao flagship store customer service said that the sales volume in the past two days is really not good, and the specific training content has not been notified. "Some netizens sent information to question and abuse, and our customer service was collapsed and it was too difficult." The knife "incident affected, Zhang Xiaoquan's stock price fell 5%this week, closing as of July 15, at 16.34 yuan/share.

A reporter from China Well -off Network consulted a number of lawyers that Mr. Yu's above encountering consumers with Zhang Xiaoquan kitchen knife encountered, and the above response from York was irresponsible. The old name itself is a signboard. Because of its long history, consumers are more willing to pay. But in any case, respecting consumers can go more stable. The benefit of the market economy is that there are competitors who come out for consumers. On July 15th, Wang Mazi Dao tool shop did nothing in the bean seal live room. Essence York should face up to the problem, find out the reason, and give consumers a reasonable explanation.

Regarding whether the above -mentioned products of York Company are problems with the quality of the product, whether it can respond to social concerns like Zhang Xiaoquan, and how to deal with the incident, China Well -off will continue to pay attention.

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