Strengthen supervision and improve electricity customer satisfaction

Xiangyang Net News (Correspondent Fu Jiabing) On July 18, the Fancheng Power Supply Center of Xiangyang Power Supply Company, Hubei, conducted supervision and inspection, and regarded the "pain points", "blocking point" and "difficulty" in the inspection and monitoring as an important carrier of disciplinary inspection. Strengthen service quality supervision and control, and further implement the service purpose of the "people's electricity industry for the people".

In order to ensure the effectiveness of supervision, the Fancheng Power Supply Center focuses on promoting the construction of the disciplinary inspection system, actively and precise supervision and inspection of the quality services and power supply of relevant departments and power supply institutes, and timely supervision and rectification was found to be found in time to ensure the demand for basic people's livelihood.

The first is to implement the management list sales number management, strengthen the process of supervision of the process, carry out service training, and do a good job of users' high -quality service work with more standardized service concepts and processes; The entire process of closed -loop management of work orders, key category opinions and requests and service applications, relegation and control of key categories of opinions; third, clarify the quality management of various levels of service, executive duties, strengthen WeChat public accounts, Alipay and other service channels Full process management of key classes.

In the next step, the Fancheng Power Supply Center will continue to pay attention to the implementation of the unit's safety and guaranteeing the implementation of the power supply of the people's livelihood. The mission shows the responsibility of "the pillar and the top" with practical actions.

- END -