After returning the car, he was pursued by 50 yuan cleaning fee and shared car: So dirty, can you still use it for one day?

The Yangtze River Daily Da Wuhan client July 21st (Reporter Yin Qinbing) "The car is back, but the interior is dirty, so I will bear the cleaning fee of 50 yuan, otherwise I will not refund the deposit ..." On July 19th, when it comes to it, when it comes to it, when it comes to it, talk about it. With a car experience using "GoFun" by himself, Mr. Nie, a citizen, shook his head again and again.

On the 20th, a reporter from the Yangtze River Daily interviewed the relevant person in charge of "GoFun Travel". Talking about the reasons for the pursuit of cleaning fees, the other party said that if normal people encounter such dirty cars, they can still use it for a day, which is not logical. It is reported that considering that there is controversy in this matter, "GoFun travel" is currently exempted from the above cleaning fee.

Spending 160 yuan with "GoFun", and after a few days, he was pursued 50 yuan cleaning fee

Mr. Nie said that at 18:22 on June 25, he and his girlfriend were struggling for a while. At the parking lot in front of the Hankou North Passenger Transport Center, he rented a car through the "GoFun Travel" APP through Shouqi. At 18:00 on the 26th, the two returned from Qingshan and grabbed the car back to the car pickup point within 24 hours.

The 64 -kilometer car rental "early adopters" spent 160.04 yuan. The list shows that the cost includes the daily rent (1 day) 79 yuan, the refueling service fee is 35 yuan, and the basic service fee is 40 yuan. Later, the fuel fee was paid 56.04 yuan. "New registered users, the final discount was 50 yuan," said Mr. Nie.

The 50 yuan cleansing fee for being pursued.

Mr. Nie and his girlfriend recalled that when the car was renting, the two found that there was a strong smoke smell in the car, and there were many debris and garbage in the car. However, because the rental APP prompts only the photos outside the body were required, and did not require the shooting to upload the car, so he didn't think much.

After a few days, Mr. Nie found that the car rental deposit of 699 yuan has not retreated. Inquiring the app and found that the platform asked him to pay another 50 yuan "standard cleaning fee", and the "penalty" basis attached to The date of the payment is at 16:13 on June 27th. The photo shows that the floor pads of the main driver's seat are a little yellow mud. There are waste paper and debris under the co -driver's seat. The rear ground pads have ash, and the knitted seats have stains.

Mr. Nie and his girlfriend felt uncomfortable: whether it was delivery or returning the car, there was no artificial car inspection, and the company did not remind the company to take pictures when picking up the car.

"The three photos were taken one day after I returned the car. There may be other people rented a car in the middle. How can I put on my head?" Mr. Nie said.

The company explained the recovery logic: Can the car be so dirty, can you still use it for one day?

The photo shows that the car is messy.

"Normally, after each customer returned the car, we had timely cleaning of the vehicles and found that there were stains beyond normal use. It would indeed ask customers to bear the cost of cleaning." On July 20, Beijing Shouqi Zhixing Technology Co., Ltd. A person in charge of the company Wuhan Branch introduced the company's process in this way. She said that there was a relevant instructions in the car rental APP clause.

However, Ms. Liu, the person in charge of the company's customer service, confirmed to reporters: After investigating the background, Mr. Nie returned to the car. The operation and maintenance staff did not drive the door to clean the vehicle until 16:12 the next day and found that there were stains in the car. She also found that the car used by Mr. Nie, the previous client returned the car since June 24, the car has not moved, and no one sorted out cleaning.

From this point of view, the "dirt" of this car may also be done by the previous car.

In this regard, Ms. Liu said that the dirt of the car is not ruled out by the previous customer, but "If normal people encounter such dirty cars, they can still use it for a day, which is not logical!" The logic of Cleaning fee.

However, Ms. Liu emphasized that there is indeed some controversy in consideration of this matter, and the company is currently exempted from this cost.

Related departments: There are many bikes to share the car, it is recommended

Ms. Liu said that the shared cars were through the online platform, and the two parties did not meet. If the customer is too dirty when the car is taken when picking up the car, it can actually suspend the use, or change the other, and you can take a photo to leave a certificate. In the future, the company does not rule out the process of optimizing the process. When picking up and returning the car, the call of the applied vehicle people calls to increase the camera process in the car to avoid controversy.

"We are also the first time I heard that the car rental costs should be charged for cleaning fees!" On the 19th, the relevant person in charge of the Transportation Bureau of Jiang'an District revealed that almost every week, there were one or two complaints about the car. Due to the characteristics of shared cars, many customers are taking turns to use cars, because the body scratches and car repair costs, which links are often controversial.

The person in charge reminds the majority of car rental people: Using shared vehicles, whether it is outside the body or inside the car, you must take more photos and videos. In case of discovering what is wrong, you must suspend the car in time to avoid unclear afterwards.

【Edit: Zhang Jing】

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