Ministry of Industry and Information Technology: "One certificate check 2.0" can query the number of Internet accounts on the Internet

In order to prevent users from registering the Internet account, the risk of fraudulently registered the Internet account, and effectively solved the problems for the masses. With the mobile phone number and ID number after six digits, you can query the number of Internet accounts associated with the mobile phone number in your name.

1

What is "One Certificate Examination 2.0"?

"One Certificate Inspection 2.0" is the basis of the Ministry of Industry and Information Technology (China Information and Communication Research Institute) under the guidance On the top, the national Internet account convenient query service launched by Internet companies and telecommunications companies.

The service currently supports Internet account query from eight companies including Tencent, Alibaba, Alipay, Baidu, Kuaishou, Douyin, Jingdong, Meituan, and will access more Internet companies in the future.

2

How to use "one certificate to check 2.0"?

Users can enter the inquiry through the government account of the Ministry of Industry and Informatization, the Ministry of Industry and Information Technology WeChat WeChat, the Ministry of Industry and Information Technology's Anti -fraud Class, and the WeChat public account of China CITIC Entrance.

Taking the "Industry Micro News" query method as an example:

Step 1: Search "Industrial Information WeChat" (ID: GXWBWX) on WeChat platform or long press to identify the QR code below to follow the Ministry of Industry and Information Technology's government affairs WeChat signal.

Step 2: There are "government services" columns under the "Industrial Information Micro News" and select "One Certificate Inspection".

Step 3: After entering the query homepage, select "Internet account" to enter the corresponding page.

Step 4: Fill in the mobile phone number and ID number on the query page, and the verification code can be queried. The query results will be responded to a unified SMS port of 10699000 within 48 hours.

3

What are the problems when you query?

① When using the query function, users need to ensure that their mobile phone numbers, ID numbers and verification codes are filled in correctly. If the inquiry is unsuccessful, you can check whether the information is wrong first, and re -check after 24 hours.

② If you encounter other problems during the query process, users can first try to solve the use guide provided by the query page. If the problem still cannot be solved, you can call the customer service phone of the corresponding Internet company (see the at the end of the article).

③ If the mobile phone number in your name has been canceled, you will not be able to use this service for query. If you need to inquire about the Internet account associated with the mobile phone number, you can call the relevant Internet corporate customer service phone (see the end of the text) for consultation.

4

What should I do if I have objections to the query results?

When the user querys the number of Internet accounts associated with my mobile phone number, and is inconsistent with the situation of individuals, it can be solved according to the following steps:

① Click "Unbinding and Details" at the bottom of the query page to learn about the details of each enterprise and unbinding processing mechanism.

② According to the company's guidance documents, after passing the authentication, further inquire about the Internet account details associated with my mobile phone number association, and unbinded or cancel the dismissal account.

③ If the user still cannot solve the objection account, you can call the corporate customer service phone (see the at the end of the text) for consultation.

In the next step, the Ministry of Industry and Information Technology will continue to optimize system functions with relevant departments, connect more Internet companies, and further meet user inquiry needs. At the same time, various Internet companies will organize service guarantee work such as account details, unbinding or cancellation, etc. to ensure that they will provide users with satisfactory and convenient services.

Corporate customer service contact information

Company Name

consumer hotline

Tencent

400-670-0700

Alibaba

Taobao 9510211

Leisure Fish 9510222

Nailing 4001116555

Alipay

Baidu

400-921-3900

400-126-0088

Jingdong

Beautiful group

Reporter: Ye Zhonghua

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