Strong supervision and improvement of business windows standardized service level

On July 21, the State Grid Longjing Power Supply Company Discipline Inspection Commission staff supervised and inspected the standardization construction and standardization of the business window of their affiliated power supply office, standardized services, fault repair, and industry expansion. The role of supervision and discipline is a microcosm of the improvement of power supply services.

Since the beginning of this year, State Grid Longjing Power Supply Company has given full play to the role of disciplinary inspection and supervision in response to the "shortcomings" problems in power supply services, and organize relevant personnel to adopt local inspections, telephone spot checks, and visit users. The quality supervision and inspection, focusing on the construction of standardized service construction, the "95598" operation of the power supply service hotline, and the handling of mass complaints and reports, etc., and timely discover and rectify the problems and deficiencies of existence. The service events that rectify or cause adverse impacts are included in performance assessment and serious accountability. With strengthening supervision and discipline as the starting point, continuously improve the service quality and optimize the business environment.

In the next step, the company's disciplinary committee will expand the scope of investigation, actively solicit customer opinions and suggestions through visiting, holding customer symposiums, inviting supervisors of the Wind to participate in supervision, and other methods. With a typical case warning education of power supply services within the company's scope, on -site analysis of typical complaint events, and the training of power supply services to improve training, continuously enhance the service awareness and service capabilities of window service personnel, and promote the continuous improvement of the level of power supply services.

(Shan Xixin)

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