Intersection town: "Three measures" to promote standardization, standardization, and facilitation of government services

In recent years, in accordance with the requirements of the state, provincial and cities on the reform requirements of "decentralization of service" and "Internet+government services", under the strong leadership of the district party committee and district government, insist on the development of the ice and leading the development of breakouts with ideas, and to promote the standardization of grass -roots government service services. , Standardized and convenient.

Change service thinking and promote standardization of government services

Establish an efficient system and promote ideological ice breaking

Establish a town to optimize the leadership group of the business environment, implement the town party secretary and the head of the town mayor, personally study the deployment, the members of the entire team coordinate and promote the implementation of the leaders of the leaders, incentive departments, cadre blades inward, self -revolutionary, difficulty in knowing difficulties, difficulty in knowing difficulties Key and responsibilities, promote the management model centered on department -centered to the user -centric service model, change the decentralized office as a centralized and unified office, coordinate 18 stations in the town, and arrange a total of 18 government service staff. Provide services in parallel online and offline, and enterprises and the masses choose to handle channels to meet the diverse needs of enterprises and the masses.

Strengthen daily assessment and compact work responsibility

Establish an efficient operation and optimization business environment work system including normalized supervision and evaluation, complaint reporting, problem rectification and sales number, year -end assessment and other mechanisms. Adhere to the "one study in January, one season and one resumption", and earnestly put the optimized business environment work and take care of it. In response to the difficulty of coordinating management and unclear management subjects in the departure department, the issues such as "managing people regardless of their affairs, no matter what people are in charge", etc., and other issues, etc., have studied and introduced the "annual comprehensive assessment measures for employment personnel hired by the intersection town (trial)" to achieve the end of the year -end assessment Effectively connect, give commendations for advanced units and individuals with good work attitudes, strong ability, high mass satisfaction, and prominent contributions in optimizing the business environment.

Improve service quality and promote standardization of government services

Optimization window

Establish 8 windows in the form of "2 comprehensive windows+1 bottom+1 help agency+4 special window", undertake more than 20 departments service matters in the urban area, and realize the integration management of government affairs services at the same level. Among them, the comprehensive window implementation of comprehensive business acceptance in the sub -field; the bottom -up window is implemented to implement the service, explore the implementation of non -differential acceptance, and solve the difficult matters and complex issues encountered in the process of the masses; Services; special window classification query approval.

Perfect list

To form a work class composed of core business personnel compare the work requirements of the provincial and municipal areas, combine the first batch of "Listing Listing List (First Batch) of the Provincial General Office (First Batch) of the Provincial General Office (First Batch)" (100 items), etc., comprehensively sort out town -level government service matters, and in accordance with the standards of "four levels and four same", revise and improve and disclose the basic directory and operating guidelines of government service matters at the same level. Process, application materials, legal settlement time limit, processing results and other elements have no differential acceptance and standard handling of the same standards.

Build a team

The departments and the village -level government service personnel are uniformly coordinated and scheduled for the convenience service center. Guided by the "Ranking of Government Services", effectively "stabilize" the staff team. Take concentrated learning, follow -up simulation, rotation test and other flexible and diverse methods to create a "full -scale" government service personnel; continue to rectify work style and disciplinary style, adhere to daily inspections, weekly inspections, monthly assessments, etc. Comply with work discipline, improve service attitude, and improve work efficiency; select monthly, annual work balders and excellent service windows to create a good atmosphere for a good premium. Since January to June 2022, 7,716 items of the convenience service center of our town have not been collected and have not been received. By a complaint.

Improve the hardware of the position and promote the facilitation of government services

Enhance the service environment

The new work of the convenience service center of the intersection town began in May 2021. It was officially opened on April 29, 2022. It invested more than 3 million yuan and covers an area of ​​300 square meters. In strict accordance with the construction standards of the construction of townships and village community convenience service centers in strict accordance with the construction standards of the Township and Village Community Convenience Service Center, standardize hardware facilities and scientifically divide functional areas. At present, there are comprehensive acceptance areas, information disclosure areas, background approval areas, convenience service areas and upstairs upstairs. Office management area.

Set green channel

Keep a key guarantee for special groups, and actively provide the "appointment office" and "on -site office" services; government services that are often handled by the masses and can be effectively undertaken by the grassroots are sinking in the "commission office", "authorization office" and "help agency" and other methods to sink sinking sink Go to the village -level convenience service station "nearby"; guide and promote young service object groups to use the "Ehui Office" to easily achieve "online handling and hand -in -hand office" at home. Improve the hardware of government affairs, set up convenient service areas, provide online computers and services, build barrier -free channels, equip volunteer service items, old flowers, emergency medicines, umbrellas and pure water, wheelchairs and other supplies. One faster and three slow charging piles and other convenience service facilities.

Source: Huangzhou Government Service

Responsible editor: Zhang Meng | Preliminary Trial: Li Wei | Final Audit: Yin Hongwei

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