[Fast look] 12345 Government Services Popularity Civil Hotline Call volume exceeds 600,000

As of 15:00 on July 20, Yanbian 12345 Government Services Hotline Consultation, Complaints and Suggestions had exceeded 600,000 telephones.

Yanbian 12345 Government Services Civil Services Hotline was launched on May 30, 2019. It was officially operated on August 16 of that year. It is a comprehensive acceptance platform for accepting various non -emergency service hotlines in the state. WeChat public accounts and mobile clients have a variety of channels, linking various functional departments, enterprises and institutions of government, and enterprises and institutions to accept the demands of various types of people 24 hours a day to achieve a comprehensive hotline management service from "ears" to "fingertips". Since the launch, this hotline has always implemented the service tenet of "gathering civil wisdom, relieving the people's worries, and relieving the people's difficulties", innovating the working mechanism, integrated up and down, listening to the demands of the masses directly, and collecting the urgency and trouble of collecting people around the people, troubles, trouble, and troublesome things. The annoying thing has effectively played the role of the government and the masses.

Xie Chunlai, the person in charge of the hotline, said that 600,000 calls and 600,000 heavy public opinion demands, Yanbian 12345 government service hotline will continue to adhere to the service concept of doing practical things for the people, further enhance the sense of service to the people, better play betterly The effect of the carrier, effectively solve the problem of the masses' "urgent and sorrowful hopes", help optimize the business environment, realize the efficient use of data, and provide high -efficiency public services for the high -quality development of our state.

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