The chain family has completed the "Open Day" event in the second quarter of 12 cities

A few days ago, the chain home has completed the "Open Day" event in the second quarter of this year in 12 cities such as Guangzhou, Chengdu, Wuhan, and Nanjing. The general manager of various cities is in the battle to serve as customer service, communicate with customers face -to -face, solve the problem of difficult customer complaints, listen to opinions And suggestions, explore the problems existing in the service in the service to better improve the quality of service.

"Open Day" is an important customer meeting event of the chain family. Since 2019, chain households in various cities have begun to be held from time to time. In practice, it has been proven to be effective ways to understand customer demands and concentrate on service problems. This year, the chain home has further upgraded and optimized the "Open Day". Each city must be held once a quarter. The general manager of the city of the chain will also be transformed into "chief customer service" on the same day to fully intervene in the problem of difficult customer complaints. Customers face -to -face bridges have more strongly promoted the current status of service from the perspective of customer perspectives, improved the customer's complaint system, and optimized service experience.

Injecting reflection on customer service, constantly self -changing, thereby improving the experience of real estate transaction service, and practicing the values ​​of "customer first" to the end is the original intention and goal of the establishment of "Open Day". Focusing on this goal, in recent years, the chain home has launched a series of measures in the management of the bottom line of service, from the industry's first "peaceful service commitment" to the "30124 customer response commitment" that enhances the customer complaint service experience, and then to the "complaint form publicity" Construction has been continuously through self -iteration for many years, bringing good peace of services to consumers.

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