The man spent 8,450 yuan to buy a double LV shoes. When he encountered light rain, the toenails were green ...

Recently, a consumer in Hangzhou

Hua 8,450 yuan at Louis Vuitton Store

I bought a pair of casual shoes,

The lining is green,

I didn’t expect to wear it on a rainy day,

Shoes faded,

Dye the socks and toes.

Louis Vuitton casual shoes dyed green toe

Mr. Xu, Hangzhou, bought a pair of sports shoes at 8,450 yuan in Louis Weden Hangzhou Lake Bin Yintai Store on May 14th. The appearance of the shoe appearance is green and silver, and the lining is green.

Mr. Xu said that on June 8th, he went out for the second time he wore the shoes. After the light rain that day, after going home to take off his shoes at night, he found that the white socks were dyed with green, and the toenails were also stained.

Mr. Xu and his family believed that there was a quality problem in shoes. He found this specialty store and hoped to return the goods. Mr. Xu also hoped that the brand could compensate him with a pair of shoes.

Mr. Xu's socks and toenails were stained after wearing shoes on rainy days.

"Is this big brand buying home, can you not wear it out of rainy days?" In the video, Mr. Xu questioned the quality of the product and asked for a return.

The shop clerk said that regarding the product treatment problem, he had communicated with Mr. Xu before, and he could get the store for return treatment. Mr. Xu agreed. Mr. Xu now asks for a return to one compensation, then you can only go to the after -sales test. If the product has quality problems, Mr. Xu can ask for compensation. The operator of the mall said that the product has been sent to the identification, and it takes about a few days to produce results.

On June 14, the official customer service staff of Louis Vuitton said that the brand's products cannot be returned in the store. If you are worried that the product has quality problems, you need to contact the store.

Regarding Mr. Xu's encounter, many netizens teased that "buying LV can also enjoy free nail art", "The one who fell color is genuine", "luxury goods are bought for confession, not buying it."

On June 14, the reporter saw on the official website of Louis Vuitton that the pair of color drop sneakers purchased by Mr. Xu for Louis Vuitton Rivoli high -top sports shoes. Made in Italy. The product maintenance guide reads that the shoes should not be wet, or it is not suitable to contact any alcohol (perfume, cleaning liquid, etc.) or oil -greased items (cosmetics), and abrasive items.

Screenshot of Louis Vuitton official website

As a consumer, the reporter made the Circles Circular Customer Service and asked if the shoe was easy to fade. The customer service said that the customer has not received the relevant complaints about the color loss of the shoe. The counter is treated after selling for sale. "

Earlier in 2021, many international brands such as "LV" and "Canadian Goose" were exposed to have different returns and exchanges policies for China and overseas markets.

The "China Network Sales Terms" on Louis Vuitton's official website shows that "return products will be checked by us to ensure that it is in a good and non -damaged sales state and meets Article 8.1. Any product that fails to pass the inspection will be returned to you, and You will not get a product refund. "

This clause suggests that consumers need to be careful to keep their products, especially for shoe products, brands recommend users to try on the tidy ground (such as carpets) of the soles of the soles.

Relevant regulations on the "China Network Sales Terms" on the official website of Louis Vuitton

The reporter noticed that the "Product Maintenance and Maintenance" column of Louis Vuitton official mini -programs also suggested that the shoe series should avoid products containing water or products containing solvents, fats or grinding components, so as not to contaminate unnecessary stains or blisters appear blisters. Essence Shoes with cloth and leather noodles must not be soaked in water or washed with washing machines, which can cause damage or mixing.

In response, the staff of the Hangzhou Shangcheng District Market Supervision and Administration Bureau said that if Mr. Xu reports to the 12345 or 12315 hotline, they will go to the store involved in the investigation after receiving the complaint.

The problem of luxury color fading is not uncommon

In fact, big -name luxury color fading is not unusual.

According to media reports, in April of this year, Ms. Ji, a consumer, spent more than ten days in Hangzhou Vientiane City Louis Vuitton counter. "LOGO is also blurred. Ms. Ji believes that the quality of high -priced luxury goods is not as good as slippers with dozens of dollars. She reported the situation to the Louis Vuitton counter. After testing, the other party responded that the shoes were normal wear, not a quality problem, and no after -sales.

In 2020, Ms. Li in Hangzhou spent more than 7,000 yuan to buy a pair of luxury shoes at the counter. She was removed from the heel as soon as she wore the heel. The staff of the luxury store said that shoes are coated with silver, so this situation is not the quality, but the normal wear of the shoes. In addition, shoes are consumables, and it will definitely cause a certain loss after a long time.

In the same year, Ms. Meng in Hangzhou spent 6,400 yuan at the Gucci counter to buy two hairpins. After wearing a total of less than 4 months, there have been three times of glue. The diamond on the hair clip is separated from the bottom below. Consumer Jiang bought a necklace at 2,3300 yuan in a luxury store.

Luxury goods are also punished for unqualified quality. It is also a high -frequency event. This year alone, there have been luxury brands Bali and Barren Tiannu.

How to protect the quality of luxury goods?How can consumers protect their rights in the quality of luxury goods?Lawyer Shao Wenteli, Shanghai Hang Lung Law Firm, said that according to Article 40 of the Product Quality Law, one of the following situations selling products shall be responsible for repair, replacement, and return;In this way, the seller should compensate for the loss: if the product should not have the performance that the product should have, it is not explained in advance; it does not meet the product standards indicated on the product or the packaging;Quality status.

She suggested that, if the quality of luxury goods is unqualified, consumers can use the corresponding credentials such as shopping tickets and invoices and the corresponding credentials of the purchase products.Require, replace, and return the goods from the seller.If the negotiation is unsuccessful, a civil lawsuit can be filed with the people's court.

Source: Polar News, 1818 Golden Eye

- END -