Weihai Innovation spreads the "Three Networks" to create a smart home pension project

In order to actively cope with the aging of the population, Weihai City takes "smart pension" as a new engine and new engineering energy to optimize and enhance pension services, as an important means to provide high -quality pension services for the elderly, and incorporates the overall planning of the "smart city" construction. Promoting it, vigorously promote the "Internet+" and "Internet of Things+" home community pension service model, and effectively solve the problem of difficulty in the need for wisdom pension demand, difficulty in service, and difficult quality supervision. Related work experience was evaluated by the Ministry of Civil Affairs's home and community pension service reform pilot work excellent typical cases; successfully strive to create a pilot pilot of the national home and community basic elderly care services in 2022, and obtained 53.43 million yuan for the central subsidy funds; Focus on the city.

Establish a "information network" of "government+market+society"

Effectively solve the difficulty of wisdom and pension demand for docking

Adhere to government -led and create a "1+2+N" smart pension information system

"1" refers to the investment of 11 million yuan, adopting the "New Third Network" integration technology and integrating various pension service resources to build the first municipal -level comprehensive pension service information platform in the province and cover urban and rural areas. "2" refers to the accurate docking of the supply of elderly care services by creating a big database and opening home care service hotline to achieve the supply of pension services and the needs of the elderly at home. At present, the government subsidizes 10 yuan per month for each household of 210,000 to enter the net, and has issued an elderly phone with a "SOS one -click call for help, one -click connection of one -click Unicom". "N" refers to the continuous upgrading of the municipal -level comprehensive pension service information platform to achieve functional expansion. It has developed into four major systems covering the intelligent service system, smart management system, smart marketing system, and smart operation system. The five major groups of business, pension service organizations, elderly people, and children, bringing together 15 one -stop pension service information systems including pension maps, active care, and anti -intelligent supervision. In the past ten years, the platform has accepted more than 45 million services, providing more than 500,000 on -site services, and more than 3,500 daily calls.

Adhere to market -oriented operation, introduce cultivation of smart pension service brands, improve the fourth -level smart pension service system

Attract more professional service agencies to form a new situation of the development of smart pension and innovation through market -oriented operations.

At the municipal level, the 5A -level social organization is entrusted to operate the Western Smart Pension Service Center. Through the "virtual nursing home" model, the elderly provide "point -in" smart pension services such as pension consulting, daily life care, smart device linkage, APP and WeChat online malls. Establish a physical exhibition hall to allow the elderly to experience various smart pension products from zero distance to meet the needs of multi -level pension services. Won the honor such as "Outstanding Units in China's Smart City Pension Service".

At the county level, relying on local pension service brands such as Wanfu Garden and Ruiyunxiang to build a group of intelligent county -level demonstration pension institutions, to radiate home care services by radiating home, community, and institutional pension services. Essence Wanfuyuan Pension Co., Ltd. was awarded the national smart health pension demonstration enterprise.

At the town and street level, the introduction of Hitachi Solutions (China) Co., Ltd. and other well -known domestic and foreign smart pension service companies to build a number of high -standard and intelligent town and street pension service centers such as Longshan Lake Smart Pension Service Center. Through the Smart Pension Service Command Center, the elderly, family members, town street hospitals, family doctors, and pension service providers are organically combined to form a town -level smart pension service system for demand, services, and supervision. The town successfully strives to create a national smart health pension demonstration street.

At the community level, cultivate home care services such as bathing sunlight, Xiangfu Family, etc., build a group of smart home care service stations, and build a new model of "321" home care service: "3" is the "third -level supervision" of county -level civil affairs, streets, and communities. , "2" is the "two cards" of the old card and volunteer card, "1", which is the "one net" that N service providers and social organizations participated in the same participation, to provide meals, baths, and aids for the elderly in the community. Six services such as cleaning, helping medicine, helping, and emergency assistance are achieved to achieve real -time positioning, emergency calling, automatic alarm, and health management functions.

Deeply dig deep social pension resources, innovate and create a "happy public welfare bank", mobilize more social forces to participate in pension services

Create the Weihai Points Pension Service Center, rely on the city -level comprehensive pension service information platform, create a "Happy Public Welfare Bank" column, use the results of the construction of the credit system, and introduce the "Haibei score" system for "helping old service points" to exchange personal credit points. As of now, the number of points of points is 12,000, and the number of participants has reached more than 30,000, with a cumulative points of 720,000 points. Take the lead in exploring the "Credit Management+Volunteer Service+Warm Cafeteria" model, and guide the rural "ingenious kitchen" volunteer service team to participate in the service operation of old restaurants through the credit points platform.

Weaving "Life Care+Medical Health+Mental Consolation" "Service Network" all -weather response

Effectively solve the difficulty of smart pension services

Life service fast response

The home care service hotline integrates 3,258 services to join the enterprises, facing the elderly at home, providing more than 200 services: living service, living consulting, government purchase service, and emergency assistance services. Just one phone call, professional care services will be delivered to the home. On the basis of telephone voice services, we have developed WeChat mini -programs, home service query all -in -one machines, online malls, mobile apps, and other channels to carry out services. Innovate government purchase services, and through the municipal -level comprehensive pension service information platform, it is a six types of difficult groups such as minimum security, special difficulties, and key preferential treatment objects. Helping, helping, bathing, and medical services, more than 3 million elderly people have been served. Carry out the intelligent positioning bracelet project of the elderly in the demented home, and distribute more than 40,000 anti -defense bracelets and 1,880 smart watches. It is a three -party linkage with the 110 police platform to achieve 4,789 electronic fence alarms. go home. Promote the "open" meal assistance service. By automatically generating the QR code of the meal, community, village elderly or their sub -women to submit service needs online, and gradually realize online orders, online settlement, and real -time records. One -click dispatch of emergency assistance

Set the SOS one -click call for help in smart terminal devices such as the elderly and the anti -wrapped bracelet. If the old man suddenly accidents, the key to send a service request, the municipal smart pension service center will contact the family, the hospital and push the elderly simultaneously to the elderly simultaneously to the elderly. The filing health information allowed the elderly to get effective medical assistance for the first time, and implemented 475 emergency assistance. The pilot is to issue care packages for the elderly, and the "1+6" system is installed in the installation of intelligent monitoring, which induced the daily life and life trajectory of the elderly for the elderly, and implement 24 hours of health and safety protection. Database the elderly's information database and the health information platform of the Health and Health Commission are connected to form a medical and nursing information data.

Take the initiative to care for service warmth, warm people's heart

Through the government's purchase of service methods, the voice calling service is used to provide active care services such as emergency assistance, birthday wishes, medication reminders, holiday greetings, and holiday greetings for the elderly and rural left -behind elderly. Especially during the epidemic, he took the initiative to care for more than 10,000 times, and played a huge role in providing effective epidemic prevention guidance and relieving anxiety in the elderly.

The "guarantee network" of the entire process management of "standardization+precision+standardization"

Effectively solve the difficulty of smart pension service supervision

Implement standardization construction

In response to various home care for the home, 368 standards have been formulated, and the national service industry standardized pilot units were awarded. A 100%telephone return visits are implemented in the service situation of franchise enterprises, establishing a credit reward and punishment system, rewarding enterprises with high return satisfaction rate, good service quality, and high reputation. Adhere to the demonstration driving, Weihai Home Service Call Center, Shandong Wanfuyuan Pension Co., Ltd., Beijing Guangda Huichen Pension Service Co., Ltd. Rongfang Service Co., Ltd., and Weiyunxiang Kangzhi Center have been evaluated by the province's pension service standardization demonstration sites.

Implement precision management

Strengthen the supervision and management of the government's purchase of services before, during and after the incident, and implement the "one person, one code" for the government's purchase of home care services, and the staff to "scan the code service" to confirm the location, duration and quality to ensure that home services are implemented. Essence Investing 3.6 million yuan to create a smart fire -protection pension platform to conduct 24 -hour real -time monitoring and intelligent risk management of the electricity safety, fire prevention system, and gas use of the city's community day care places.

Implement standardized management

Create a comprehensive city that integrates intelligent bracelet supervision, community cafeteria and rural happy dining table supervision, government purchase of home pension service supervision, family pension beds and aging transformation, the ability of the elderly, the grade evaluation of the elderly institution, and the rural mutual assistance points. Level smart pension service supervision platform, and establish a long -term regulatory mechanism for standardized smart pension services. For example, informatization supervision of more than 800 urban and rural dining tables in the city, implement "face brushing" dining, use data such as dining rooms, package sales, and total sales to use large smart screens to monitor real -time monitoring. Ensure that the elderly can enjoy "one meal hot rice". (Source: Weihai Civil Affairs)

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