Furniture customized goods are not right to the Sichuan Sichuan Provincial Consumer Commission: Consumers have the right to refuse to accept acceptance

The selection of furniture customization is "more practical and more beautiful", but in the installation session, "things are contrary to wishes", such as the replacement of the board, seriously inconsistent with the effect map. Recently, Chengdu Consumer Zhang (pseudonym) complained to the Sichuan Provincial Consumer Commission that a customized set of cabinets found that the solid wood material became a medium -fiber board material. The merchant said it was a designer's mistake but refused to compensate. After multiple mediation, the merchant agreed to compensate the material difference of 4,000 yuan and compensate 8,000 yuan.

How to choose a customized board?

Expert: Following factors such as environmental protection, stability, price and other factors

Furniture customization is strong, and consumers need to learn more about relevant knowledge. Cheng Xinzhe, an expert in the Sichuan Consumer Consumer Consultation Consultation Consultation and Expert of the Indoor Decoration Association of Sichuan Province, introduced that currently common boards include European board, granular boards, multi -layer solid wood boards, bamboo fiber boards, grasses, medium fiber density boards, etc. Pine board has good stability, high environmental protection levels, but high prices; granular boards are relatively common, but the price is chaotic, poor stability, and uneven environmental protection levels; multi -layer solid wood boards are high, but stability is poor. Different plates are different, and consumers can choose according to their actual situation.

How to ensure that the actual installation products are consistent with the order?

Expert: Plate small sample photo retention permit, later installation can be compared

In response to the problem of "stealing the board", Cheng Xinzhe reminded consumers that the product small samples can be taken to reserve certificates. The section of the section is particularly important. In the later installation, it can be compared by the hinge hole. When signing and confirming the contract or signing the contract, confirm the model, color, material, specifications, place of origin, etc. of the selected products, and take photos to leave a certificate; check the contract content or drawing list, agreed to the production cycle, delivery time, installation cycle, and default breach of contract Responsibility, etc.

What should I do if the actual installation is seriously inconsistent with the effect?

Lawyer: Consumers have the right to refuse to accept acceptance

The actual installation is seriously inconsistent with the effect. It is also a common consumer dispute. Chengdu Consumer Ms. Li (pseudonym) complained to the Sichuan Provincial Consumer Commission that the custom wardrobe found that it was not the "one board to the top" that she wanted at all. After mediation, merchants agreed to reinstall consumers.

In this regard, Yang Fan, a consultant of the Sichuan Provincial Consumer Council, reminded consumers that if the actual landing effect of furniture customization is seriously inconsistent with the effect map, they should immediately raise objections to the merchants, refuse to accept and ask merchants to rectify. At the same time, pay attention to collecting and preserving relevant evidence, such as the busy publicity album, the chat records of both parties, etc. Especially when communicating and negotiating with merchants, it is best to negotiate through WeChat text chat or telephone recording. These are likely to be a key evidence for future complaints and litigation. If the negotiation fails, consumers can organize or call 12315 complaints to the local consumer committee where the merchant is located; if they still cannot safeguard their legitimate rights and interests, they can also file a lawsuit with the people's court.

Reporter Kang Sha

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