In the second quarter of Fujian, it recovered the loss of 110,000 yuan for tourists

Recently, the Fujian Provincial Cultural and Tourism Quality Standardization Construction Center issued an announcement saying that Fujian Province officially accepted 155 tourism complaints in the second quarter of 2022, with 153 cases, and the case rate was 98.71%, and the economic losses were 11,1043 yuan for tourists.

It is understood that among the 155 tourist complaints that are officially accepted, 89 of the complaint travel agencies, accounting for 57.42%of the number of acceptance pieces, mainly reflecting the number of shopping venues and self -funded projects in the tourist itinerary, too long time staying in shopping stores, charging tourism project charges Unreasonable problems; 34 complaints of attractions, accounting for 21.94%of the number of acceptance parts, mainly reflecting the insufficient infrastructure of the scenic spot, the unreasonable tickets of the scenic spot and the parking lot charges, the scenic area charging items are not publicized in a significant position; the 20 complaints of the restaurant 20 Pieces mainly reflect problems such as the incomprehension of the hotel's strengthening of the prevention and control of the epidemic, and the fact that the hotel facilities and equipment cannot be used normally.

The relevant person in charge of the Fujian Provincial Cultural and Tourism Quality Standardization Construction Center said that the next step will strive to handle tourism complaints as soon as possible, resolve disputes in a timely manner; carry out training of tourism complaints, improve the level of tourism complaints, and create a more standardized and high -quality tourism consumption environment. , Help the high -quality development of the tourism industry in the province. (Author: Li Jinzhi Chenshan; Editor: Song Yuqiu)

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