Create a "friendly airport", Changsha Airport launched a series of service products for special passengers and first passengers

Author:Changsha Evening News on Chang Time:2022.07.29

Changsha Evening News, Changsha, July 29 (All media reporter Wu Xinzan Correspondent Luo Jingjing) The first time you travel, the electronic boarding card can also be on the red card. Click "A picture" to understand the special passenger. Process, Changsha Airport's service products have been upgraded again. On July 29th, Changsha Airport held the theme day of the "Friendly Star Cheng Xiang Equipment Xiang" on the starting floor of Terminal 2 to release the service product of "Friendly Star Cheng Cheng, Xiang accompanied Xiangshou" to the society. A series of service measures were launched for special passengers and first opportunities to create a new image of "friendly airport".

At the scene, the "friendly image" spokesperson introduced the "Hunan End of Hunan" service launched by the first opportunity. If passengers take a plane for the first time, or for the first time, they can enjoy the "Friendly Hunan Chief" series of services from Changsha Airport. Because the first opportunity passengers are unfamiliar with the opportunity and the airport environment, in order to help them travel smoothly, Changsha Airport carefully designed to make the first opportunity travel. Abstract; service posts and volunteers are set up in the building, actively identifying the first passengers of the first travel, assisting in the reporting of epidemic prevention information, and paste the "first -by -ride post". The service links and other service sessions of the trip focuses on the reminder and connection reminders; the "first multiplier travel bag" is placed on the counter on the counter on the passenger travel route, providing earplugs and eye masks, and issuing the "first opportunity guidance card" in order to "one" one "one" one "one "Stand" "understands the most concerned issues such as the flight process, luggage transportation, etc., and eliminate the anxiety and confusion of the first plane passenger.

Aiming at the special passengers of old, weak, sick, disabled, and pregnancy, further upgrade the "friendly star" service products. If you launch the online "opportunity to take the opportunity", where do you not understand where to help special passengers understand the flight process in advance; "Tong Yingxiang" and "Most Beautiful Sun Red" service provides special escort for children and the elderly, set up far, set up far away The near -machine punching point, passing the smooth and waiting photos to the loved ones, make the disturbing thoughts turn into peace of mind. In addition, the "friendly pregnancy" service will post "pregnant women" for pregnant mothers and enjoy meticulous escort throughout the process; "friendly care" service provides free anti -collision membranes for the treatment of diseased passengers to custody Free blood pressure and heart rate can also be measured in the station building. Free diagnosis services are provided for risks and severe travelers or emergencies.

Data show that during the "Fourteenth Five -Year Plan" period, Changsha Airport has guaranteed the travel of 22,272 special passengers, and has taken 7598 pairs of the hands of the elderly and children, and staged 22,272 heart -warming stories.

It is understood that Changsha Airport also fully enabled the "RFID" full -process tracking system this year, launched the "door to door" service of the luggage, encrypted the "Xiang Kuai Line" service product, and the first batch of pilot "civil aviation transit passenger service platform" and "" "Tongshu flight service platform" to achieve the convenient transfer of air, air, air rails, and empty bus. In addition, Changsha Airport carefully designed a characteristic electronic boarding pass to passengers with a special electronic board of Changsha landmark buildings. Net celebrity punch cards start from the airport.

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