More than 70 riders awarded the first network contract industry skills competition champion of Guangzhou

On July 31, the "Guangdong Technical Works" project Yangcheng Action- "Yangcheng Artisan Cup" in 2022 The Skills Competition of the Guangzhou Network Appointment Distribution Industry was held at the Guangdong Academy of Posts and Telecommunications.

The reporter learned on the spot that this competition was the first online distribution industry skills competition in Guangzhou. The competition was comprehensively evaluated from practical projects such as theoretical examinations and "distribution line design" and "abnormal management". The event attracted more than 70 riders of the major network distribution companies and platforms in Guangzhou. The first prize players were awarded the "Yangcheng Artisan" gold award certificate. After a full -day competition, Peng Wenhui, a takeaway rider from the Meituan platform, won the first place.

Caption: Peng Wenhui, the first prize winner

Five practical projects in the contest set up the differences between multi -platform players

As a skill competition in Guangzhou's first online distribution industry, what practical projects have been set up in the competition? What is its assessment criteria?

The reporter learned that the assessment index of this competition comes from the "Vocational Skills Standards for Internet Delivery". The theoretical knowledge and on -site practical operation of the competition project are calculated according to the percentage system. The total score of each competition project.

The theoretical knowledge assessment covers the knowledge requirements that should be available in the work field. On -site practical operation combines job training. Through the daily work requirements of the daily work of the simulation network, the personal epidemic prevention requirements, the cleaning and maintenance of the electric bicycle and the delivery box before receiving the order, the packaging of items of the delivery, and the transportation row during cycling are as the , Comprehensively inspect the contestants in terms of civilization communication with customers.

Caption: Practical assessment preparation

The reporter saw at the competition site that the practical project settings include "Duty Requirements", "Delivery route design", "order receiving and inspection", "abnormal management", "customer service management and development and management training" 10 points, 20 points, 25 points, 35 points, 10 points.

Among them, the "Delivery route design" project requires the design principle of the distribution route when connecting to multiple orders, designing the distribution route through the system, and based on the delivery order time and distance, the 18 orders to be delivered to the delivery will be reasonably sorted. "The route design is actually similar to our usual food delivery, but we usually distribute the routes planned according to the platform APP, and then adjust according to the actual situation. The route is sorted in turn, and the sort results are submitted to the referee. "The contestant Chen Zhibing introduced.

Caption: practical assessment route design

In this competition, the most proportion of the scores of practical projects is the "abnormal management" project. The content of the competition is to include abnormal order processing, customer communication and service capabilities, traffic accident treatment measures, processing complaints and claims. Each player needs to need Answer your own processing method under the above "abnormal situation" in a verbal answer.

Why does the "abnormal management" practical project score in the competition accounted for the largest proportion? He Limin, the chairman of the Guangzhou Internet Delivery Industry Federation, explained that "the network contract distribution industry is a service industry. It is very important to serve customers. Therefore, it is particularly important to examine the service skills of riders."

Caption: Expressive assessment abnormal management

In addition, due to the "one -to -one" model of the leg running platform and the "one -to -many" model of the takeaway platform, the "order receiving and inspection" practical project of this competition will also be considered Within, this competition is more fair. "In the catering distribution service, items packaging inspection is highly required for riders and leg running services in merchants and leg running services. Fresh services need to pay special attention to packaging and inspection. Comprehensively examine the relevant capabilities of various platform players. "

Caption: Receive and inspection of practical assessment items

Participants: I hope to improve myself through the competition, and the actual operation project is in line with actual production

Data show that at present, there are about 20 online distribution companies and platforms in Guangzhou, and many riders are active. He Limin said: "I hope to use this competition to gather takeaway riders and platform companies, and provide riders with a virtuous cycle of growth through the form of competition. The professionalization and standardization of the online distribution process to promote the sustainable development of the entire industry. "

The first network contract industry skills competition in Guangzhou has attracted the attention of many network distribution companies and platforms in Guangzhou, attracting the Meituan, Hungry, SF City, Park Park, Flash Delivery, True Kung Fu, Yansang, Ding Dong Buy Cai, etc. A total of more than 70 riders from online distribution companies and platforms participated. Player Chen Zhibing won the excellent award of the competition. He told reporters that he had just joined the takeaway distribution industry for about 5 months. When he saw the news of the competition that webmaster shared the group, he took the initiative to report. Talking about the reason for the initial registration, he said: "Usually buried his head to exercise is familiar, not necessarily standardized. I hope to compare and examine myself through participating in this competition. Improve business ability. "

In addition, many players at the scene told reporters that they did not prepare for the preparation before the game. A whole set of practical projects competed and found that the practical items designed in the competition were quite matched with actual production.

"The content of this competition with our actual work is very high." Peng Wenhui, the first prize winner of the competition, said that as a riding, he will work harder to serve customers in the future.

Wen, Tu/Guangzhou Daily · Xinhua City Reporter: Deng Xiaoli Video/Guangzhou Daily · Xinhua City Reporter: Deng Xiaoli Guangzhou Daily · Xinhua City Editor: Long Chengliu

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