Taiyuan: Didn't find the object or refund?Wedding services have defects to consume the residue

183034 Consumers' Voice

Wedding services have defects to consume the residue

I went to the marriage agency to find the object. I did not expect that the target did not find it and did not give a refund. Speaking of her unhappy experience, Ms. Ding felt very aggrieved.

At the age of marriage, Ms. Ding kept looking for a couple, but she was single and she had been single. In March last year, Ms. Ding was born with the idea of ​​expanding the scope of mate selection through the wedding agency. Essence

"The service period prescribed by this project is one year. The wedding agency promises that no less than 12 men meet the requirements." Ms. Ding said that from March to October, the wedding agency introduced her to meet and communicate with 7 men. But none of them met. During this period, the staff of the wedding agency intentionally or unintentionally hinted that she would reduce the criteria for choosing a spouse. In this regard, Ms. Ding was dissatisfied. In December, Ms. Ding proposed to terminate the service contract and request the refund, but the wedding agency refused on the grounds that the contract agreed that "the service fee that had been paid cannot be refunded" was rejected. However, Ms. Ding believed that the service of the wedding agency was defective, and she complained to the Municipal Consumers Association. In the end, after mediation, the wedding agency refunded the remaining costs.

"According to relevant laws and regulations, the agreement in the contract between the two parties is invalid. The principle of fairness determines the rights and obligations of both parties in the transaction. The "paid service fee cannot be refunded" stipulated in the contract is obviously unhappy and identified as invalid. Therefore, it is reminded that consumers must polish their eyes when choosing a wedding agency, and check the contract terms carefully. If there is a dispute, actively defend their rights through the Consumer Association Department. Reporter Li Xiaolin

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