China Consumers Association: In the first half of the year, consumers complained in the first half of the year.

On August 2nd, the China Consumers Association released the "Analysis of the Conspiracy of the National Consumers Association in the first half of 2022". Data show that in the first half of the year, the National Consumer Association Organization accepted a total of 55,1780 consumer complaints, an increase of 5.71%year -on -year, resolved 449,786, the complaint resolution rate was 81.52%, and consumers recovered the economic losses of 73.863 million yuan.

According to analysis of the nature of complaints (as shown in Figure 1), after -sales service issues account for 33.84%, contract issues account for 26.67%, quality problems account for 20.28%, price issues account for 4.17%, false publicity issues account for 4.12%, safety issues account The problem of counterfeiting accounts for 1.40%, the problem of personality dignity accounts for 1.06%, the measurement problem accounts for 0.73%, and other problems account for 5.08%. Compared with the first half of 2021, the proportion of complaints of after -sales service category rose faster, the proportion of complaints in complaints has declined significantly, and the changes in other types of complaints have changed a small.

Proportion of complaints (%).

According to the analysis of the commodity and service categories, the commodity complaints in all complaints were 284,428, accounting for 51.55%of the total complaint volume. Compared with the first half of last year, the proportion increased by 5.43 percentage points. 45.15%, the proportion decreased by 4.45 percentage points; other types of complaints were 18,199, accounting for 3.30%of the total number of complaints.

According to the analysis of the China Consumers Association, in the first half of 2022, consumer complaints generally increased, which involved consumer safety issues, such as food safety, medical beauty, prepaid safety, etc.; Problems, such as telecommunications services, aviation passenger transport, etc.; Spiritual consumption problems, such as online training, online games, pet consumption, etc.

Reporter: Xing Can

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