Food safety is still the hotspot of consumer complaints in the first half of the year

(Reporter Gu Xiuyan) The Chinese Consumer Association recently released the analysis of complaints to accept complaints in the first half of 2022. Analysis shows that in the first half of the year, consumer complaints generally increased. Among them, "community group purchase sources are unknown", "milk propylene glycol" and "prefabricated dishes in church" and so on.

According to statistics from the National Consumers Association's organization of acceptance of complaints, in the first half of 2022, the National Consumers Association Organization accepted a total of 551,780 consumer complaints, an increase of 5.71%year -on -year, resolved 449,786, and the complaint resolution rate was 81.52%. Yuan. Among them, 8,456 complaints were obtained by the operator's fraud, and the amount of compensation was 2.15 million yuan.

The China Consumers Association stated that in recent years, relevant administrative departments have done a lot of work in protecting the people's "security on the tongue", but there are still some new issues that need to be paid attention to. First, buying fresh food online is not fresh. If you use dead fish, dead shrimp to pretend to live fish, live shrimp, use frozen meat to impersonate fresh meat and cause fresh food to deteriorate due to courier timeout, delays, unprinted or unprepared courier cabinets, etc. The second is that there are problems with online purchase of imported food labels. For example, there are no Chinese labels, Chinese manuals, and no domestic health license number. The third is that food ingredients contain prohibited additives, such as adding propylene glycol to milk. Fourth, there is no significant reminder of sales of food -based foods. Fifth, the purchase channels for fresh food in some community groups are unknown, the quality is worrying, and there are hidden safety hazards. Sixth, the prefabricated dishes are not detailed, the prefabricated dishes are not notified in takeaway and eating, and consumers know the right to know and choose.

In response to some specific cases, the China Consumers Association believes that food is closely related to consumer life, frequent transactions, and large disputes. Online and offline food operators should strictly implement relevant laws and regulations, and strengthen the management of food safety, especially in terms of freshness and imported foods, to prevent illegal additions, charging, and short -term illegal acts. The Chinese Anti -Food Waste Law clearly stipulates that operators shall be specially label or display for food classification and management near the shelf life. Food -related operators shall strictly implement the inspection, inventory, and organizational system for the establishment of a duration of food in accordance with the law. Under the premise of significant prompts, the discrete food will be concentrated in sales. It is recommended that relevant government departments strengthen the research on new formats such as community group purchase and prefabricated vegetables, improve the qualifications, purchase channel management, label labeling and other regulations to prevent food safety risks; Punishment of food violations.

Source: China Food News

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