Relevant person in charge of the Ministry of Culture and Tourism's Public Services Department answered the reporter asked about the "Quality Requirements and Evaluation of Tourism toilets"

Recently, the National Standardization Management Commission released the new national standard "Quality Requirements and Evaluation of Tourist toilets" (GB/T 18973-2022). The standard is the revision of the "Division and Evaluation of the Quality Grade of Tourism toilet" (GB/T 18973-2016), which is responsible for organizing and carried out relevant amendments by the Ministry of Culture and Tourism. The relevant person in charge of the Ministry of Culture and Tourism's Public Services Department on the background of the new standards, the main amendments, and the main consideration of the next step of the culture and the Ministry of Tourism to promote the tourism toilet revolution were interviewed by the China Tourism News Agency.

Question: What are the considerations of the current national standards for the revision of tourist toilets?

Answer: The toilet revolution is a basic livelihood work that the Party Central Committee has paid great attention to it for a long time, and it is also a major people's heart project that General Secretary Xi Jinping has repeatedly instructed and deployed himself. Since the 18th National Congress of the Communist Party of China, the Ministry of Culture and Tourism have thoroughly implemented the spirit of General Secretary Jinping's important instructions on the toilet revolution. Since 2015, the former Ministry of Tourism, Culture and Tourism has formulated and implemented two "three -year action plans" to achieve remarkable results. The number of tourist toilets has increased significantly, the planning and layout are more reasonable, the electronic map of the tourist toilet has basically achieved full coverage, the degree of humanity has been significantly improved, and it has improved in terms of planning, design, management services, and new technologies. The characteristics of beauty, humanity, and environmental protection have basically got rid of the inherent image of "dirty mess", and the overall appearance is refreshed.

In the process of promoting the toilet revolution, the Ministry of Culture and Tourism attached great importance to and continuously improved the standardization level of tourism toilet standardization. As early as 2003, the former National Tourism Administration studied and formulated the national standard "Division and Evaluation of the Quality Grade of Tourism toilets" (GB/T 18973-2003). In 2016, the standard was revised for the first time in 2016. Division and evaluation of the quality level of tourist toilets (GB/T 18973-2016). In the past 20 years, these two national standards have played a very important role in guiding the hierarchical classification of various places to promote the tourism toilet revolution. However, as my country entered the era of public tourism, the tourism industry faces new requirements for high -quality development, and the demand for tourism public services such as tourism toilets has gradually changed to high quality and diversification. In order to guide the new needs and new expectations of the people in various places, the Ministry of Culture and Tourism decided to revise the original national standards of tourist toilets.

Question: Compared with the two previous versions, what is the main adjustment of the national standard "Quality Requirements and Evaluation of Tourist toilets" released this time?

Answer: This revision is a comprehensive and significant revision. From the standard name, scope of application, related technical parameters, and management and service specifications, it has been adjusted according to the actual situation, mainly including the following aspects:

The first is to adjust the standard name and scope of application. The original standard name "Division and Evaluation of the Quality Grade of Tourist toilets" was changed to "Quality Requirements and Evaluation of Tourist toilets", which canceled the concept of grade division. In the 2003 edition standard, the travel toilet was divided into 5 stars (5 stars as the highest), and the 2016 version of the standard adjusted 5 star -levels to 3 A -level (3A as the highest). On the one hand, too many levels have increased difficulty to implement standards in various places, and on the other hand, there are also some places one -sided pursuit of high levels and causing luxury waste. The revised quality category replaces the quality level. On the basis of setting up universal requirements, the tourist toilet is divided into two categories: category Ⅰ and Ⅱ categories, which is more convenient for grassroots implementation. At the same time, the new standards include public toilets such as cultural museums, libraries and other key public cultural venues in the scope of application, and encourage them to refer to the relevant standards of tourist toilets to improve the level of construction management and service.

The second is that related quantification standards are more scientific and operable. During the revision of the standard, we conducted a questionnaire survey of 606 tourist toilets in 251 scenic spots across the country, collected, analyzed and sorted out 1615 related information, and at the same time conducted field visits and investigations at different time nodes. Based on the comprehensive analysis and research data, combined with engineering practice verification, the toilet distance, functional area area, functional space size, illumination, and ventilation in the original standard were revised. For example, the indicators and toilet area indicators of the number of single toilet services are added, and the toilet design and planning is more intuitive.

The third is to further improve the relevant provisions of improving the humanization of tourism toilets. For example, the form of the proportion of toilets for men and women, more scientifically and reasonablely determine the proportion of the number of toilets of men and women; list the proportion of sitting, squatting, and standing, which is more convenient for the application and implementation of relevant units; detailed the family toilet, and the family toilet has been refined. Relevant requirements, propose to set up toilets in the toilet entrance and exit of men and women to increase the baby facilities, such as baby platforms and safety seats without conditions without conditions. Essence

The fourth is to increase relevant requirements for environmental protection and health. Increased the relevant content of the toilet disinfection and normalization of epidemic prevention and control; in terms of the overall requirements of the toilet, the relevant content of low -carbon energy saving has been added; in the choice of the toilet, emphasize the use of water -saving toilet, save water purification resources, reduce sewage, reduce sewage water The emergence of; it is proposed that it should not have a new technical toilet with a mature and reasonable cost of water toilet.

Fifth, the content of combing, streamlined, and strengthening management and services, emphasizing institutional guarantee, functional settings, personnel training and daily supervision. The content and scoring rules of the assessment are added, so that all localities use standards to evaluate and manage tourism toilets. Question: We noticed that the standard mentioned "Tourist toilets should be labeled on the mainstream electronic map and updated in time" "toilet information cards should have the requirements of the national tourist toilet management system toilet uniformly encoding ID number and QR code". Do you briefly introduce the development of related work?

Answer: In recent years, the Ministry of Culture and Tourism has attached great importance to the digitalization of tourism toilets, focusing on the use of modern Internet and information technology to improve the management level of tourist toilets, and officially wrote new standards in this revision process.

The first is to build an information management platform for the "National Tourist toilet Management System" and digitize the detailed data of each tourist toilet, including specific addresses, area, number of men's and women's toilets, family toilets, barrier -free toilets, etc. The whole process of traveling toilets from projects, construction to acceptance. At the same time, the platform also provides various reports such as the analysis of construction progress and the completion of the target to facilitate real -time understanding of the construction of tourism toilets in various places.

The second is to promote the construction of electronic maps of tourist toilets. In order to make full use of Internet technology to solve the problem of "difficult to find toilets", the Ministry of Culture and Tourism began to deploy and launch the electronic map of tourist toilet in 2018. It is required to label the location of the tourist toilet on the mobile electronic map apps such as Gaode and Baidu , Indicate the number of toilets in men and women, whether there are family toilets and barrier -free toilets and other information and provide location navigation services. As of the end of 2021, there were 151,500 tourist toilets across the country's relevant mobile phone electronic map apps. The label rate was 96%, and the electronic map was basically fully covered.

The third is to promote the construction of "one toilet and one yard" national tourist toilet online evaluation and feedback platform. Relying on the "National Tourist Toilet Management System", the two -dimensional code is required to distribute the only identity of each toilet, and the two -dimensional code is required to post a significant position in the toilet. Visitors can scan the code online evaluation and feedback. According to incomplete statistics, in 2021, a total of more than 110,000 tourist evaluation feedback was received throughout the year, which effectively promoted the continuous improvement and improvement of tourism toilet management and services in various places. Gradually formed.

Question: During the "14th Five -Year Plan" period, what are the main tasks of the Ministry of Culture and Tourism to promote the tourism toilet revolution? What role will the new version of the national standard play?

Answer: During the "Fourteenth Five -Year Plan" period, the Ministry of Culture and Tourism will resolutely implement the latest instruction spirit of General Secretary Jinping's "adhere to the quantity to obey quality and seek goodness" to promote the implementation of the national standard "Quality requirements for tourist toilets in tourism toilet The evaluation "is the main line, continuously improving the level of tourism toilet construction, management and service.

The first is to comprehensively promote the standardization of tourism toilet. The "Fourteenth Five -Year Plan" Tourism Development Plan "clearly proposes that by 2025, the implementation rate of the national standard" Quality Requirements and Evaluation of Tourism toilet "will reach more than 90%. Guide all places to do a good job of accepting the evaluation and rectification of tourist toilets, and effectively improve the level of tourism toilet construction and service standardization.

The second is to promote the construction of tourist toilet facilities to check and make up for the lack of flatness. Guide various places to increase the funds for the construction of tourism toilets in the western, poor areas, rural tourism spots, and high -cold, high altitude, and water -lacking areas; centralized construction of a number of demonstration and smart tourism toilets, and in areas where the infrastructure is relatively complete Focus on guiding it to further improve the equipment of family toilets and barrier -free facilities.

The third is to guide localities to effectively strengthen the daily management of tourist toilets in accordance with the requirements of the normalized epidemic. Strengthen mobile toilet equipment during the peak tourism period to ensure sufficient number of toilet positions and larger single toilet area, avoid the phenomenon of queuing and crowded personnel; strengthen the application of new technologies, standardize the collection, storage, transfer, and processing process of manure. Resolutely avoid the transmission of dung port; strengthen the allocation of facilities and equipment such as body temperature testing equipment, ventilation equipment, air sterilization and disinfection equipment, sterilization hand -sanarching solution and other facilities; strengthen cleaning personnel equipment and daily cleaning and disinfection frequency to ensure that tourist toilets are in a clean and hygienic state at any time Essence

The fourth is to explore the intelligent management of tourism toilet. Improve the construction of the "National Tourist toilet Management System" platform, and continue to promote the electronic map of all -class tourist toilets in all A -level scenic spots in the country. Promote intelligent management of tourist toilets, use Internet technical means, and collect indicators such as the toilet toilet: the toilet of the toilet, the toilet occupation, the air quality, the sanitary conditions, and the feedback of tourists to promote the improvement of management efficiency and service. (Author: China Tourism Daily Fan Chaohui; Editor: Yang Shuo)

Original title: "Effectively strengthen the standardization management of tourism toilets and continuously improves the level of tourism public services -relevant persons in charge of the Ministry of Culture and Tourism Public Service Department on the" Quality Requirements and Evaluation of Tourism toilet "

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