Huizhou 12345 Government Services Convenience Hotline connection rate to 93%

On August 8th, Huizhou 12345 Government Service Hotline (hereinafter referred to as the "Huizhou 12345 Hotline") expanded and upgraded and enabled new venues. After the capacity of the capacity, the new venue area of ​​the phone reached 1652 square meters, with a seat of 150 seats, the service continuation ability turned over In some cases, realizing the demands of the masses "respond" and the request work order "acceptance is to do", which will provide citizens with better services.

In the province, the first realization of the 12345 hotline and the 110 system interconnection

The Huizhou 12345 hotline is an important channel for communication between the municipal party committee, the municipal government, the enterprise, and the masses. With the purpose of "you have a call, I will have a response", it will continue to be "listening to the voice of the people, the people's sentiments, the wisdom of the people, and the relief of the people" and so on. Play an important role.

In recent years, Huizhou has comprehensively deepened the construction of the digital government 2.0, and focused on the "four networks" of government service "One Netcom Office", "One Network Management", government operation "one network collaboration", and data resources. The goal, continuously promote the reform of "decentralization of service", optimization of business environment, and improvement of government service capabilities, and continuously improve the government's digital transformation, municipal governance system and governance capabilities.

Huizhou 12345 hotline is one of the key tasks of digital government construction in our city. In order to create an efficient, convenient, intelligent, and standardized government service hotline, the city is guided by private enterprises and private practical affairs. 110 interconnection and interoperability, optimizing the hotline operation mechanism, forming a unified demand acceptance platform for "multi -point service, one stop gathering", realizing provincial and municipal calligraphy docking, data interconnection, and promoting the hotline faster and more accurately accurate. To do more realistic, help the government service hotline to protect the people's lives and protect the people, stabilize the economic development, and help the prevention and control of the epidemic.

"Huizhou took the lead in realizing the interconnection of the 12345 hotline with 110 systems in the province." The relevant person in charge of the Provincial Government Service Data Administration commented that Huizhou established a public service system of "centralized unity, classification disposal, all parties linkage, efficient and convenient", 12345, 12345, 12345 The hotline is becoming a comfortable line, warmth line and a heart -saving line to solve the problem of "urgency and sorrow" of the masses.

Since last year, it has received 1.95 million companies and the masses

Located in the Huizhou 12345 hotline of the China Telecom Information Building, the leaders are proficiently answering the hotline from the citizens and given a reply. The large screen shows the real -time hotline information.

Relying on digital intelligence technologies such as the Internet, big data, and artificial intelligence, the Huizhou 12345 hotline actively explores the expansion of network channels, the construction of intelligent knowledge bases, and data auxiliary decision -making to ensure that the masses' demands are treated and handled in a timely manner. Since last year, Huizhou 12345 hotlines have heard 1.7 million times. A total of 1.95 million were requested by enterprises and the masses (including calls and Internet).

Huizhou 12345 hotline expansion and upgrade, the number of seats increased from 90 to 150, and the hotline connection rate increased from 60%to 93%. The increasing demand for enterprises and the masses.

"We will focus on improving the service level and quality of the 12345 hotline of Huizhou, and strive to meet the diversified and multi -level service needs of enterprises and the masses." The person in charge of the Municipal Administration of Service Data Administration introduced that it will comprehensively promote the standardization of the hotline, scientific construction and development, and use it to use it The role of "general customer service", "general hub" and "general staff" contribute to the happiness of Huizhou's happiness in the construction of Huizhou.

Huizhou Daily reporter Li Xiangying Correspondent Liao Hanbin

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