More than 90 % of Taiyuan's government services can be done online

Streamlining and optimizing government services to achieve "you can understand at a glance, you can do it at a time"

On August 9th, Taiyuan City innovated and promoted the business environment and accelerated the 8th launch conference of the press conference of market entities. Taiyuan City focuses on the theme of "Improving the level of government service", innovatively enhances the business environment and government service model, improves government service capabilities and levels, continuously improves the convenience and satisfaction of market entities, accelerate the cultivation and development of market entities, and promotes comprehensive promotion High -quality development builds new advantages and consolidates new kinetic energy.

Zheng Runlin, spokesman and second -level investigator of the Taiyuan Administrative Examination and Approval Service Administration, Zhen Yongchun, chief engineer of the Municipal Administrative Examination and Approval Service Administration, and Zheng Ali, head of the Municipal Government Service Center Office, introduced the relevant situation.

Coordinate online work entrance

Taiyuan City has implemented a series of work measures to promote the development of government services to promote the cultivation and development of market players, continue to innovate government service models, improve government service capabilities, and improve the level of government service services. The optimal government services with the highest efficiency and lowest cost "accelerate the development of market entities.

Relying on integrated government service platforms, uniformly provide government services, and realize online business "one registration, multi -point mutual recognition, and full network traffic". Improve online service guidance functions, optimize page design, simplify service operations, improve system stability, standardize online consultation and guidance services, provide more concise and practical service guidelines and online service operation descriptions, innovate online guide office help office, smart customer service, etc. Auxiliary to handle online processing, solve problems such as incomprehension, inconvenient operations, errors, and system stuck on the Internet.

Share and recognize government data. Improve the unified identity authentication system, accelerate the promotion of electronic certificates, electronic seals, cross -sector, cross -industry, cross -domain interoperability, mutual recognition, and mutual use. Through the various approval services handled by integrated government service platforms, the results of the handling are shared through system sharing and mutual recognition, without the need for applicants to provide paper materials.

In -depth implementation process reconstruction. In accordance with the requirements of "online is the principle of online, offline is the exception" and the principles of "should be used to the upper and can go", the administrative examination and approval items of social affairs will be studied one by one to optimize the reorganization and reconstruction process. Through integrated online government service platform solidification online application, it has developed and improved application functions such as online registration, online consultation, online application, online inquiry, and user space. Coordinate the application of the province's identity authentication system, enterprise information registration system, electronic seal system, and electronic certificate license system to realize the applicant's online submission of electronic application materials, and staff on online approval, electronic licenses or electronic approval online. The first batch of 501 social affairs categories realized the "disappear" of electronicization throughout the process. In 2022, more than 95%of government service services can be done throughout the process, and more government services that are suitable for online processing are transformed from online to online, easy -to -hand and easy -to -do.

Promote the "hand -handled" of high -frequency matters and localize the "three Jintong". Trial of the "Code Certificate" and "Demonstration Office" to realize the dynamic retracting of electronic certificates, real -time verification, and exemption of physical certificate photos. Promote that more than 100 enterprises and the masses often handle to the mobile terminal, and promote the transformation of government service matters from "palm can be done" to "hand -in -hand work".

Continue to reduce the threshold for market entry

Decentralization of the registered authority of the market subject. The registration procedures for the registration of individual industrial and commercial households, farmers' professional cooperatives, etc., and entrust the authorization to the township (street) convenience service center. Widely set up business registration self -service all -in -one machines, to maximize the convenience of market entities and register nearby.

Promote on -site registration services. Focusing on key areas such as new agriculture, manufacturing, city "fireworks", rural E towns, dual -innovation, transportation, cultural tourism, and individual industrial and commercial households, we will go deep into colleges and development zones (parks), focusing on college graduates Entrepreneurship, retired soldiers have their own business, economic development of new business formats, leading enterprises to build circles, and "chain owners" enterprises, etc., and actively come to provide market entity registration services.

Deepen the registration of residence (operating place). Deepen the reform of the cluster registration of the "one site and multiple photos", allowing the hosting company to use its own residence address to handle cluster registration for entrepreneurs and new format market entities without fixed office spaces, and continue to optimize hosting services.

Promote the reform of "one industry, one certificate". Select catering, convenience stores, pharmacies and other industries, and integrate multiple licenses involved in an industry access into a "industry comprehensive permit". Enterprises only need to fill in a form, submit a set of materials, apply for a license to open, further reduce the cost of industry access, and realize the "one certificate camp".

"Only one window, one stop for settlement"

Implement "one window". The Taiyuan Municipal Administration Service Center has four types of comprehensive windows: enterprise registration, real estate registration, engineering construction project approval, and social affairs. The "Examination Separation" working mode has changed to internal turns, and the masses run for staff. More than 90%of the municipal level achieved "only one window and one -stop settlement" in accordance with the application matters, and the high -frequency matters of each county (city, district) all realized the classification "one window through."

Promote the "Township of the same city". Establish a "Township of the same city" window in the Government Affairs Hall of Liocheng District, decentralization permissions, integrate handling new commercial housing transfer registration, existing housing transfer registration, real estate replacement, real estate transfer registration tax collection, house nuclear file, second -hand housing fund supervision, second -hand housing housing, second -hand housing housing Inquiry query and transaction information entry, proof of corporate pension insurance payment, corporate pension retirement receipt treatment proof and social security card processing, social security card transfer, social security card reporting and other businesses, high -frequency services "in the same city, the same city homogeneity" The masses can do things nearby. Comprehensively implement "I will help do it." The city and county -level government service center set up a special class of "I Come and Help" service work, set up "I will help run" service zone, with the applicant "one -time" as the goal, optimize the service process, strictly implement the first question, responsible for responsibility System and one -time inform system, carry out a comprehensive and three -dimensional "nanny -style" help service. All kinds of approval services processed by the Municipal Examination and Approval Service Administration are all included in the scope of "I will help" service. In accordance with the needs of the officer, actively ask guidance, help improve materials, and accompany them when necessary. For all the results, you can send it for free, send your certificate to hand, and let the masses run less.

Convenience measures to avoid "lost" and "tie"

The total construction area of ​​Taiyuan Municipal Affairs Service Center is 157,000 square meters. It is currently stationed in 27 window units and has a total of 434 windows. In order to prevent the occurrence of "lost" and "tie", a series of convenient measures are launched.

"Volunteer Guide+Electronic Navigation" will take you to do it. Four consulting service desks are set up at the entrance of the southeast and northwest of the Municipal Government Service Center, equipped with a number of volunteers. In response to the large amount of parts of real estate, social security, medical insurance, etc., a number of mobile civilization volunteers were equipped next to the call machine and the window area to answer questions about the people in real time. At the same time, an indoor electronic navigation system was developed. The masses pay attention to the WeChat public account of "Taiyuan Government Affairs" and click on the navigation of the Government Center to navigate all settled units (including departments and windows).

"Complete function" self -service office. Optimize and upgrade the "self -service zone" function, increase self -service terminal equipment, and achieve self -service self -service of high -frequency hotspots such as entry and exit, household administration, traffic management, civil affairs, health, social security, medical insurance, and housing. There is a smart government self -service area, you can download and print and apply for free online. If the information is complete, scan the code in the lobby for paperless calls, and the system will actively push the expected information such as duration, queuing queuing, etc., so that the masses will be arranged in the lobby to do business reasonably according to the queuing situation. Active soldiers and their families and retired soldiers, as well as elderly people over 70 years of age, can enjoy priority processing services.

Turn to do it at any time. In order to open up the pain points of the masses' "no time to get off work and do nowhere to do", the Municipal Government Service Center promoted the service of "no weekends" and "noon" services. All matters of the approval service administration and high -frequency hot hotspots such as real estate, enterprise registration, entry and exit, medical insurance and social insurance are available every day, full -time online. It is true that the special group that is not in the site due to physical condition can enjoy "on -site service".

The "bad review" forced to provide good services. Establish an evaluation system in the "Taiyuan Government Affairs" WeChat public account "Service Service"-"Service Evaluation" column, and the "one evaluation of the service service" and the "one review of the service service" evaluation system. One review ", expand the" one thing, one visit "opinion feedback channel, strictly" supervise one thing, one supervision ", and strengthen the application of the" one thing, one assessment ". All the service windows of the Municipal Government Hall set up "Evaluation QR Code", which realizes the "one evaluation" of on -site services.

It is worth mentioning that all citizens who go to the Taiyuan Municipal Government Service Center to handle business can scan the two -dimensional code of the "good review" of government services published in the hall and the window, leaving valuable opinions and suggestions. The center will be rectified and real -time feedback on each "bad review". All the people participating in the evaluation can get a reward for one hour of parking for one hour on the ground. Our reporter Zhang Li Source: Shanxi Youth Daily

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