The branches and leaves are close!Weifang Weicheng District "Red Property" explores the diversified solution mechanism of property disputes

Reporter Wang Huangjie Photography Reporter Dai Wei

On August 4th, the second stop of the second stop of the Shandong Provincial Housing and Urban -Rural Development Department and Qilu Evening News and Qilu, the "Qilu Red Property" construction research activity, entered Weifang City. Weicheng District takes property management as a key work of people's livelihood, and establishes the property work concept of "people's livelihood without small things, branches and leaves always cares about affection". In the construction of "Kite's Red Property" construction, explore the diversified processing mechanism of property contradictions and disputes. At the same time, in wisdom, in wisdom The property was actively trying to get out of the new way.

The branch is built in the community

Party building "embroidery needle" to "weave" property services into the grassroots governance

Among the shops along the street in Weicheng District, Weicheng District, a "party and mass service station at the door" is particularly eye -catching. This is the party branch of the community property Shandong Boyue Property Management Co., Ltd. "Guidelines for the Work Station" were built under the guidance of the Organization Department of the Weicheng District Committee, Weicheng District Housing and Urban -Rural Development Bureau, and the Party Working Committee of Beiguan Street. Huang Shiru, Secretary of the Party Branch and General Manager of the Boyue Property, said that this is not only the combat fortress of "red property", but also a new platform for communicating, communicating, and discussions between the property and the government and the owner.

At Nanguan Street, 27 "door" service stations set up service items such as government services, contradiction mediation, social workers' stations, psychological counseling, day care, legal aid and other service items around the masses. Grid, use information systems such as smart communities, electronics seals, and property supervision platforms to create a grass -roots governance system of "party building leadership and one Netcom Office".

Behind the "home door" service station is the party branch. Weicheng District Beiguan Street played the political advantages and organizational advantages of party organization, established the party building alliance of Beiguan Street Property Industry to explore the physical operation of the party branch of the community, and set up a physical party branch in 18 communities including Shengquan and Shengfei Walking. Establish a joint party branch to promote the comprehensive coverage of party organizations, use the party to build this embroidery needle, and weave property services into grassroots governance.

The Weicheng District has launched the "double red and double upgrade" project and the prominent problems of property management to promote the construction of "red property" in the region to lead the healthy development of the property industry. More than 230 party members of the property enterprises in the region are included in the unified management of the party building alliance. Nine streets (development zones/development service centers) in the jurisdiction have set up full -time property management agencies. All 56 cities communities have established environmental and property management committees to establish a joint meeting system through the streets. Community grids and grid staff are responsible for responsibility Daily property management and other methods, comprehensive resource forces to regulate property disputes, deeply integrate property management into grassroots governance, and improve the level of grassroots governance.

Establish a property dispute and tone center

Construct a diversified resolution mechanism for contradictions and disputes

After the "red property" was built, Weicheng District took the initiative to attack the problem of property complaints. Adhering to the problem orientation, starting from outstanding issues, organizing and carrying out the open date of "service to home and creating harmony" property services, walking into the community to communicate with residents. At present, 129 property companies have participated in public interview activities. Through households and set up convenience service points in the community, more than 16 "convenient complaints and service cards" are issued, and the issues are actively collecting and responding to the demands of the masses in a timely manner.

In response to the characteristics of many elderly people and tenants in the old community, the Chengguan Street focuses on interpersonal relationships and emotional communication, forming a working atmosphere of community cadres to lead dry and property managers. Famous property staff sank to the masses, understand and communicate with the residents face -to -face, communicate with heart, and collect and solve more than 370 problems. Continuously resolve contradictions and win the trust of the masses, making property service management more direct, more specific, and more efficient. Xiguan Street collected more than 140 people's livelihood practices in 118 communities, implemented project solidification management, and improved the implementation and improvement.

According to the amount of complaints of the 12345 government service hotline, Weicheng District forms a property service index and rank in the district. According to the "12345" hotline complaints, the weekly notation and monthly report system were established, and the real estate communities were conducted on -site on -site observation and reviews every month. Through the street joint meeting, community environment and property management committees, and owners' conferences, the comprehensive departments, street communities, enterprises, and residents represent the forces of all parties to build a three -level complaint handling system to promote the resolution of conflicts and disputes, ensure that conflicts and disputes are resolved at the grassroots level efficiently and resolved in time. , Improve the satisfaction of the masses.

Property is the closest to residents, but many residents' complaints cannot be resolved by the property alone. On April 28 this year, Weifang District established the first property dispute centers in Weifang City -Weicheng District Property Disputes and Calling Center. Through the establishment of a property complaint, the acceptance room, the gold medal mediation room, the pre -mediation room of the property dispute, and the property dispute connection The four functional modules of the center are regulated to realize the organic connection of diversified solution for the property field, and the diversified resolution and processing mechanism of contradictions and disputes will be established.

Smart property breaks out of sustainable path

Solve the problem of property transfer

Smart property service management is a highlight of Weifang City's promotion of the construction of "Kite's Red Property". In 2019, Nanguan Street, Weicheng District began to try smart property services and construction, incorporate property enterprises into platform integration management, realize charges, public, public, public The intelligentization of data, complaints, and information release, and solving problems such as slow disputes in property disputes, uninterrupted information, and data loss of property transfer. "In 2019, we invested 150,000 yuan to build a service management 'smart platform', independently developed the online and offline regulatory platforms." The relevant person in charge of Nanguan Street introduced that the Smart Community Property Supervision Platform of Nanguan Street contains the supervision of the competent authority. Data platform, community property public account platform, and community property management platform. In real -time supervision of the situation of commercial and residential integration, such as commercial and residential integration, and other unsuitable communities in the installation and installation of smart communities, real -time supervision of housing rental of the community, vehicles and personnel enter and exit through swiping cards, passwords, face recognition, intelligent equipment and other methods to open the door to open the door. Take pictures automatically, and at the same time cooperate with the public security department to regulate the management of key personnel.

"There are many commercial property projects in Nanguan Street, more difficult to regulate, and more difficult to change the transfer of property." The relevant person in charge of the above introduced that the original intention of building a smart platform is to avoid problems such as data loss caused by the replacement of property. After the change, it is easy to be difficult to transfer by the owner's data and costs. Nanguan Street has realized the dynamic supervision of the "street community + industry committee + property company" operating data by building a property service to manage the "smart platform". Today, the platform has been operated in 13 communities, which not only meets the different needs of merchant office and residents at the same time, but also improves the level of public security and grass -roots governance efficiency.

After the smart property platform was built, the operation and maintenance cost was still needed. The reporter learned that Nanguan Street directly sent the property payment notice through the smart property platform. By improving the property payment rate, the construction of the smart platform has attracted banks to participate and realized operations. The recovery of cost broke through the development path.

Beiguan Street relies on Kite's smart property platform to enter 125 community information. Simultaneously grasp the house transactions and leasing of each community in real time, provide data support for grassroots governance. The next step will be expanded through the platform to expand housekeeping, pension, meals and other personalities. Value -to -value service.

Lu Hongwen, Secretary of the Party Group and Director of the Weicheng District Housing and Urban -Rural Development Bureau of Weifang City, said at the Symposium on the Construction Specification of the "Qilu Red Property" construction survey on the 4th that in order to accelerate the implementation of the pilot task of smart properties, the city customs The streets are undergoing pilots such as smart property management service platforms, property demands "disposal", public affairs electronic voting, etc. to explore the experience of smart property management.

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