Nanjing Jiangbei New District 12345 hotline: explore the work method of "inviting parties to discuss the matter" and create a new pattern of grassroots governance

Meeting the demands of the people is related to the well -being of the people's livelihood. How can urban governance be refined and intelligent? How to take down the "hard bones" left for many years? Nanjing Jiangbei New Area has multiple measures, innovation, and multi -point efforts. The first "hotline into the community" working mechanism is the first to promote the "solving the problem before the problem" mechanism extends to the grassroots level, solve complex and difficult demands, and vigorously implement the joint system of the joint meeting. In -depth exploring the work method of the community's "inviting parties to discuss the matter", change from "reception and re -office" to "acceptance to the right to do+unsuccessful first" ... After practical exploration, the Jiangbei New District has gradually established a set of distinctive, simple, simple, simple, simple, simple, simple, simple The high -efficiency 12345 masses' demands of grass -roots governance mechanisms with grid linkage.

The 12345 Hotline Center of Jiangbei New District adheres to the leadership of party building, continues to innovate, explore the work method of implementing the "inviting parties to discuss the matter" in the community, build a negotiation position according to local conditions, and combine the "Cloud Affairs Office, Live Conference" and other methods. Be grass -roots social governance, realize the in -depth integration of information technology and social governance, and make every effort to build a new grass -roots governance system with party organizations as the core, party members, masses, social organizations and other parties, improve the modernization level of social governance capabilities, and effectively release grass -roots governance. "".

Build a strong position and send the service to the door of the masses

The business is to seek the same thing. A 12345 hotline faces the worry, annoyance, and worry about countless people around the people. These seemingly inconspicuous small things are related to the well -being of the people's livelihood, but it is not easy to do. The 12345 Hotline Center of Jiangbei New District uses coordinated mechanisms such as joint meeting, on -site meeting, inviting parties' associations, and online platform "Cloud Council" to solve difficult and complicated demands. In 2021 Nearly a thousand games through the network platform "Cloud Club".

The Jiangbei New District Innovation Establishing a convenient platform for the negotiations of residents, to give new meanings for the "inviting parties to discuss the matter", make full use of the venues of the street to serve the masses, realize the fixed and normalization of the place of discussion, and do the real offline 12345. The masses can regularly reflect all kinds of demands to the community secretary, grid staff, and property, and the contradictions can be resolved as soon as possible.

In March 2022, the first "You You · 12345 and invited the parties" along Jiangbei New District, Jiangbei New District, officially unveiled and opened in Shuicheng Community. Subsequently, in the 11 communities in the streets, the coverage, the implementation of the mechanism, and blooming all over the streets. The communities relied on the local resource advantages and the community's "inviting parties to discuss the affairs" mechanism to listen to the demands of the masses, and the multi -party forces linked to resolve contradictions.

In order to further improve the new work mechanism, Longshan Community, Jiangbei New District closely linked to the pain points, difficulties, and hot issues of the community, from point to face to build a three -level discussion mechanism for the "building -grid -community". "Subjects" - "Begonia", "the end of the livelihood", accurately "targeted tackling".

The "Begonia Hall" is about 25 square meters and is located in the Longshan community grid position. The community invites the gold medal medalist to take turns to work every week to resolve the residents' family contradictions and disputes, and share the successful mediation cases. On the wall of the Director Hall, there is the deeds of the relevant gold medal mediators. The refreshing blue -white tables and chairs and the atmosphere of the wall are created, so that the residents who come to solve the problem experience the warmth of the guests. In the "Begonia Community Hall" in Longshan Community, not only does the Lou Dong discuss the "good discussion" held a regular meeting every week, coordinate the relationship between property and residents, reflect the residents' opinions and suggestions on the property in a timely manner, and the monthly grid discussion. "Talking about the neighborhood", the theme of the month and the month, and the problem of the monthly and monthly themes, so that residents have more "discourse rights." Based on the grid working group, collecting problems from various channels, coordinating social forces, and coordinating solutions.

In order to promote the integrated construction of the Grid Service Management Center of the Jiangjiang Street and the People's Service Center, Bairun Community integrates resources and moves out of the "small round table" to integrate multi -party forces to form a "two committees", party members, grid members, property, and The law understands that people and community police are the main body of "inviting parties to discuss the matter" - "Little Round Table Council". It is reported that the office area of ​​Bairun Community is on the fourth floor and there is no elevator, which makes residents with inconvenience of legs and feet more concerns. The community has set up a small round table waiting area to change the "passive upstairs" into "active downstairs" to facilitate the masses. The small round table that was originally used as the waiting area gradually turned into a negotiation position for communities and residents. This year, the community moved the "small round table" into the community, extended to the problem site, and set up a "small round table" team, from "receiving order" to "order". As the service positions continue to approach the masses, the community has also taken the initiative to prevent the problem from passive disposal, and the solution is resolved early.

From "institutional power" to "practical power", along the river streets, the work method of "inviting parties to discuss the matter" is constantly exploring the work method of "inviting parties to discuss the matter", do a realistic position, focus on the variables of the masses' demand development. The appeal response puts forward new governance ideas, based on the "along with you" brand as the entry port, deepen the mechanism of "asking the parties to discuss", summarize experience, and understand the "most urgent and most expected and difficult" from the masses. The masses set up one way to resolve contradictions and disputes, and the resolution rate of complicated contradictions and disputes between the masses has increased from less than 80%to 85%.

"Cloud Club" has become a "propeller" for grassroots governance

The application of information technology helps party members and cadres to find problems, diagnosis, and solve problems in the grass -roots governance, so as to better serve the masses.

In the process of exploring the work method of "inviting parties to discuss the matter", the 12345 Hotline Center in Jiangbei New District piloted the "Cloud Club" to carry out source governance, active governance, resolving contradictions, and reducing the hidden dangers of complaints. Go deep into the grassroots level to understand people's livelihood, grasp the demands of the masses, promote and realize the in -depth integration of hotline complaints and grid work according to the actual situation, and further enhance the ability to find problems, community resource integration capabilities, and coordination capabilities of the streets. The "Cloud Club Office" of the 12345 Hotline Center of Jiangbei New District mainly solves the residents through the establishment of QQ and WeChat groups to mobilize residents to discover hidden dangers. Community staff coordinate the relevant responsible subjects such as property in time to eliminate the hidden dangers of complaints. Persons, law enforcement forces, property enterprises and other forces to move the masses' demands to handle the pass forward, source governance, resolve contradictions, eliminate gaps, build a tolerance, harmonious and safe and happy community, so that "the dispute is not out of the community, the contradiction does not out of the community" changes. " It becomes reality and possibility.

"The epidemic in Nanjing is stabilized. When can the small doors in the community be opened?" The neighbor "neighborhood group appears every day in the neighborhood.

In order to further relocate the demands to resolve the port, deepen the governance of the source of the complaint, and unblock the demands of the people's interests to express channels. "The closest stranger", the Luxi community considers the community situation at this stage to set up 7 "good -neighborly" neighbor WeChat groups, adopting the "two committees" members of the "Cloud Club" auscultation mode to allow the community to "ground gas". Further understand the demands of the masses, resolve contradictions and disputes efficiently, in -depth solve the problems of people's livelihood, and strive to explore the construction of a new mechanism for the masses to work in the new situation.

The Luxi Community has been motivated and deeply considered in the cohesion of the grid working group. The staff, comprehensive law enforcement team members, lawyers, backbones of party members, and resident representatives formed a "cloud disposal" group. The group was guided by the grid staff to lead coordination of various departments for processing, and the results were finally reported in the group. The original intention of Jianqun was to convey community information in a timely manner, and explore the pain points and difficulties of pulse community governance, and explore to salvage and collect rational suggestions from the common demands of residents. Judgment, legal support, timely feedback, and intervention in advance, and insist on not complaining first, accepting the acceptance. Up to now, more than 400 problems are solved in the "neighborhood" neighborhood group, 2 pieces of group work orders are resolved, and targeted blocking the source of the "12345" request work order.

Establish a "good -neighborly" neighborhood group, build a "online neighborhood committee" platform to realize the "trinity" working model of residents, communities, and properties, supervise each other, and help each other, and strive to achieve "echoing and implementation."

Multiple co -governance, activate the "capillaries" of grassroots governance

In order to allow social governance to achieve the ideal state of transcending the demands of the masses and fully match the governance resources with the demands of the masses, it also requires widespread participation in all sectors of society.

"The settlement of the residence in the community allows us to have a place to make suggestions. It is really good." A resident of Xinhua Community said happily. From the demolition in 2017, the residents have worked hard from the "new home in the future" from "their own ideas" and "their own ideas" to a rope for the development of the community. The role is that the general party branch of the community this year embeds the "five -party linkage" mechanism into the "House of Residence Council", and the issue of the conference has also expanded from the construction of the resettlement house to the community governance.

Since the beginning of this year, the party branch of the Xinhua Community of Nanjing Street in Nanjing is building a "five -party linkage" working mechanism composed of "party branches, property, community police, volunteers, and co -construction units", and strives to solve the urgent sorrows of the public's concern and attention. Looking forward to waiting for people's livelihood hotspots.

In the past few days, high temperature burning makes people dare not go out. Some people have physical discomfort. Master Zhang, a minimalist household in the jurisdiction, is one of them. He called Xinhua Community to reflect dizziness and heat. The grid staff immediately came to know the situation. Master Zhang had no children and no daughter. He was a low -guarantee household. The house in the house was a rough house. After the Community Party Secretary learned about the actual difficulties, he contacted Jiangsu Nantong Second Jian Group Co., Ltd. for the first time. problem. What's even more rare is that Xinhua Community and 20 co -construction units effectively integrate resource forces, connect with 158 residents to help residents in charge of co -construction units, and cumulate a total of more than 200,000 yuan. Employment positions.

The new changes originated from the "invitation party meeting" mechanism of the 12345 hotline center in Jiangbei New District. The "invitation to the parties" mechanism is also called the "Quartet talks" mechanism, focusing on "multi -party linkage". When receiving the masses' reports and group demands, the hotline platform as the leading party of the meeting, inviting the requestant representatives, the object of the complaint, and the relevant government functional departments to enter the community council and hold a coordination meeting to allow the claimer and the parties to all parties Facing face -to -face consultation solution. The request representatives fully expressed their wishes and demands to the object of the complaint and the government supervision department in person; the subject of the responsibility of the complaint object listened to the appeal, answered face to face, and proposed relevant measures to resolve the demands; Relevant measures are implemented; other matters that exceed the legal authorization of the government regulatory authorities, that is, the matters of "no law", guide the masses to use legal thinking to resolve contradictions; as a leading party, the hotline platform will follow up Until the problem is resolved; "there is a party to do it" is a multi -party beneficial measure to discuss the problem of dealing with the problem. Urban governance is a constant and endless proposition. It can be said that the improvement of urban governance is only "time" and no "completion". For national new districts such as Jiangbei New District, exploration will always be on the road.

(Li Jing Li Wei)

Review: Pan Ruikai

Editor in charge: Yang Yan

Intern editor: Gong Yuwei

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