China Consumers Association: In the first half of the year

Recently, the Chinese Consumer Association released the analysis of complaints to accept complaints in the first half of 2022. According to statistics, in the first half of 2022, the National Consumers Association accepted a total of more than 551,000 consumer complaints, an increase of 5.71%year -on -year. Among them, the China Consumers Association resolved more than 449,000 pieces, with a complaint settlement rate of 81.52%, and recovered more than 730 million yuan for consumers to recover more than 730 million yuan.

Among these complaints, daily commodities, household electronics, clothing and hats, clothing and hats, food and transportation complaints are the top 5 complaints. And the top 5 complaints for the number of complaints for life and social services, Internet services, education and training services, cultural entertainment and sports services and telecommunications service categories.

The analysis of the CIA situation pointed out that the current consumption safety of my country cannot be ignored. Specific three aspects of food consumption safety, medical beauty consumption service safety and prepaid consumption safety.

Fresh and fresh online charging

Reminder for the meeting is not enough

Food is food to safety first. In recent years, the relevant administrative departments have done a lot of work on the safety of guarding the people's tongue, but some new issues exposed in the analysis of the China Consumers' Association need to be paid attention to:

Fresh foods are not fresh online. For example, using dead fish, dead shrimp to pretend to live fish live shrimp, use frozen meat to impersonate fresh meat, and cause fresh food to rot due to the courier overtime, delay, not notified or unprepared courier cabinet, etc. Steady quality; there is a problem with the label of imported food online; food ingredients contain prohibited additives, such as adding propylene glycol in milk; there is no significant reminder for sales of food -based foods. Mixed sales of foods; prefabricated dishes are not detailed, and the prefabricated dishes are not notified in takeaway and eating; some community groups purchase fresh food purchase channels are unknown, the quality is worrying, and there are hidden safety hazards.

Consumer Zhang complained to the Shanghai Consumer Rights Protection Committee that on April 17, 2022, he bought 4 pounds of pork belly and pork ribs on a certain app. The words such as the deliciousness of ecological island "fresh direct delivery" received frozen pork produced in Changsha, Hunan, and vomiting and diarrhea occurred after eating.

After accepting the complaint, the Shanghai Municipal Consumer Protection Commission immediately called the ordering call of the publicity picture. The other party said that it was the "head of the regiment" and provided vegetables to residents daily. Vegetable suppliers were agricultural cooperatives in Shanghai. Only after the demand was found, a company was found to deliver pork to the residents. The picture was temporarily found from the Internet. After mediation, the "head of the regiment" made a full refund for consumers.

In this regard, the China Consumers Association suggested that online and offline food operators should strictly implement relevant laws and regulations, and strengthen the management of food safety, especially in terms of freshness and imported foods. Two illegal acts. Food -related operators shall strictly implement the inspection, inventory, and organizational system for the establishment of a duration of food in accordance with the law. Under the premise of significant prompts, the discrete food will be displayed for sales. At the same time, it is recommended that relevant government departments strengthen the research on new formats such as community group purchase and prefabricated vegetables, strengthen the qualifications, purchase channel management, label labeling, etc. to prevent food safety risks; Big punishment of food illegal behavior.

Medical beauty institutions exaggerate effect

Vague pricing illegal charges

"The heart of beauty, everyone has it." However, under the drive of the interests, some unscrupulous merchants are "harvested" consumers by creating and selling their appearance anxiety. A series of issues such as many marketing chaos, many complaints, institutional practice standards and behavioral specifications need to be strengthened.

On April 18 this year, Ms. Diao Ms. Diao went to the Consumer Council of Xingning City, Meizhou, Guangdong Province to complain, saying that on April 3, Liu Mou, the person in charge of a beauty shop in Xingning City, paid 10,000 yuan to pre -order the "Zhi × × Beauty" brand Breast enhancement project. On the same day, the person in charge drove Ms. Diao to a beauty shop in Meixian District. After arriving at the store, Ms. Diao paid 25,000 yuan. Subsequently, the staff injected breast enhancement products for Ms. Diao. Afterwards, Ms. Diao always felt that her breasts were unbearable. She went to the hospital for color Doppler ultrasound and found a shadow in the breast. After negotiation with the store had no effect, Ms. Diao complained to the Xingning Municipal Consumer Council for help.

After investigation, the person in charge of the store did not give up with other brand products without Ms. Diao's consent. Ms. Diao believes that there is an act of deceiving consumers in beauty shops, causing damage to her body, and proposed compensation for mental loss and treatment costs. In the end, the two parties signed a mediation agreement, and the store compensated Ms. Diao 100,000 yuan at one time.

The main issues of the China Consumers Association summarize the complaints of medical beauty consumer service are reflected in the following aspects:

False propaganda exaggerated effects, such as some beauty institutions exaggerate the beauty effect through false advertisements, fabrication user evaluations, etc.; fuzzy pricing illegal charges, some operators have not explicitly informed consumers' expense standards in advance, such as perm "partitions" for scalp and scalp fees, texture eyebrows According to "root" charges, etc.; medical beauty is safe, and some beauty institutions have not been approved to expand the scope of diagnosis and treatment without authorization. Some practitioners do not have relevant qualifications to operate with relevant qualifications; free experience induction of consumption, some beauty institutions can solicit customers on the grounds of free experience and induce consumption to induce consumption When buying its products and services, consumers often fail to confirm the existence of mandatory consumer acts or fraud, and can only eat "dumb losses".

Industry experts pointed out that medical aesthetics refers to the use of surgery, drugs, medical devices, and other traumatic or invasive medical technology methods to repair and re -plasticine the appearance of human and human body. The "Administrative Measures for Medical Beauty Services" has strict regulations on the qualifications of medical beauty service agencies, main doctors, and nursing staff. According to the technical difficulty of medical beauty projects and possible medical risks, the medical aesthetic projects are graded for grading access access manage. Before the treatment, the practicing doctor must inform the doctor or his relatives in writing the indications, contraindications, medical risks and precautions of the treatment, and obtain the signature consent of the doctor or guardian. However, in practice, some medical institutions and employees still have more violations.

To this end, the China Consumers Association suggested that relevant government departments further strengthen supervision, severely punish the act of violating consumers 'rights and interests, urge practitioners in the medical and beauty industry to strictly regulate their own behaviors in accordance with the law, and effectively protect consumers' health and safety. Consumers should also establish the correct aesthetic concept and not follow the trend. If you really need to accept medical cosmetic services, you should carefully consider the qualifications and reputation of medical aesthetic institutions and practitioners, fully understand the relevant risks, and make decisions carefully.

Closing the store to stop business and refund the money without door

Consumers are difficult to protect their rights

In the first half of this year, the epidemic also had a large negative impact on various service industries. Due to the generally adopted prepaid consumption such as beauty gaps, sports fitness, education and training, and children's entertainment, the growth of prepaid consumption complaints in the first half of the year has increased significantly, and it involves many areas.

Since early March of this year, the Sichuan Provincial Consumer Consumer Consumer Committee and the Chengdu High -tech Zone Consumer Association has received a number of consumers to complain to Chengdu Catering Co., Ltd. Suddenly closed the store to stop the business. Those who push them off for various reasons and refuse to bear the responsibility for refund. Subsequently, the Chengdu High -tech Zone Consumers Association passed the foreign announcement to collect consumers who could not be refunded, and organized a team of lawyers to guide the support of consumers' collective lawsuits. In advance, the person in charge of the company took the initiative to contact consumers to communicate the refund matters on May 31. After that, all consumers had received a refund.

According to the analysis of the situation issued by the China Consumers Association, the main issues of prepaid consumption are: the card processing procedures are not standardized. Consumers in joint running are difficult to refund. Some illegal operators use "benefits for limited time" and "recharge and rebate" as bait to attract consumers to recharge high. "After the transfer of the shop, some merchants transferred the store, follow -up operators did not fulfill their previous agreements, do not agree with previous preferential commitments, do not recognize the previous gift services, or set up unreasonable consumption restrictions; The clause stipulates that consumers need to pay a high handling fee.

In this regard, the China Consumers Association suggested that consumers should keep their sober minds before applying for prepaid cards and recharge. The more discounts and long consumption cycles, the more they must be alert to the risk of merchants. Based on your own economic strength, consumption frequency and consumption habits, carefully choose a one -time payment of large and long -term prepaid cards. At the same time, do not trust the oral commitments of the merchant, sign a written contract as much as possible, and keep the operator's propaganda materials and their own payment vouchers and consumption records, which can effectively protect their legitimate rights and interests when consumer disputes occur.

In addition, the China Consumer Association also suggested that relevant government departments intensified the characteristics of prepaid consumption of various industries, stepping up the formulation of prepaid consumer regulatory laws and regulations, studying the useful experience in attracting local funds, strengthen prepaid funds management, strictly combat the malicious circle Money runs to protect consumers' financial security and consumption confidence.

Observation of Sichuan (Source: Rule of Law Daily)

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