Xuzhou Xinyi City: Pursuing the source to resolve the problem of letters and visits

Letter and visits work is an important task of the party committee and government, an important way for social governance, and a major event related to the interests of the masses and social stability. Xinyi City has closely focused on the "prominent problem of letters and visits, and the year of attacking the year", and insisted on the investigation of contradictions, the source of the source, and the system construction of the system to solve the problem of "urgency and sorrow" encountered by the masses in production and life. Effectively solved, the city's letters and visits situation continued to be smooth and better.

Strengthen the investigation of hidden dangers, and change "post -after -to -after disposal" to "beforehand". With reference to public security management, the city (the two committees "members of the village (community)" two committees "are served as a grid. The manager's method is equipped with a grid staff to ensure that each grid has 1-2 grid staff, and the investigation of petition contradictions as one of the important contents of the job responsibilities of grid staff. Take the "walking on the streets and the household visits" every day to investigate the contradictions and disputes of letters and visits, move the focus of petition work forward, and find some hidden dangers that may cause petition problems early. Occurred and upward. Since the beginning of this year, there have been nearly 10,000 households in the masses, and more than 600 hidden dangers have been found in various types of problems.

Strengthen the problem of the source of the pulse, and change the "petition of the masses" to "cadres under the next." Xinyi City insisted on the most complicated petition cases from the main leadership case, giving full play to the "head geese effect", and using the innovative working mechanism such as visiting the case and the interview work to move the "desk" to the grass -roots level and change the "back -to -back back to the back of the back "For" face -to -face ", change" you ask me "to" I ask you "," the pulse "from the source, find the client" consultation ", listen to the masses face -to -face, negotiate solutions, patiently do the interpretation work, so that a large number of a large number The problem of petitions was resolved. In March of this year, Mohe Street, Xinyi City, successfully resolved the letter and visits of house property rights disputes caused by corporate restructuring for nearly 20 years. The main leaders of the Mohe Street Party and Government held many conferences to sort out the context of the case and summoned relevant departments to study and solve measures. Similar old cases were resolved, and from an units with multiple letters and visits to units with outstanding performance in petition work.

Strengthen the construction of a petition work system and change "disorderly petitions" to "rational rights protection". Xinyi City has introduced 4 institutional documents, including letters and visits work interviews, accountability measures, visits to handle the "four systems" and the implementation measures for leadership packages. Through institutionalization, the letters and visits work can be followed by laws and regulations to further include institutionalization and standardized tracks. Compact the responsibility of the first office, advocate simple running, immediately handle, study and judge the classification, clear the time limit after receiving the handle, and make a clear time limit. The organizer can analyze the root cause of the problem according to the functional responsibility, which can be resolved immediately. For those who do not solve the conditions for the time being, explain the reason in a timely manner and strive to solve it. And explanation, strive to get the understanding and support of the masses. Since the beginning of this year, the city's letters and visits matters have been accepted in a timely manner, the end rate, the satisfaction rate of the masses, the first -time resolution rate of the first visit, and the resolution rate of the petition accumulation reached a record high. The mass satisfaction reached 98.6%.

(Zhang Zitong)

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